Job responsibilities
About Us
DrPA Secure has been operating in secure
environments since 2014, providing high-quality healthcare services across the
UK. We deliver our services based on our ethos of CARE:
Compassionate care that is trauma informed and supportive
Assurance that care is evidence-based and demonstrates high-quality
outcomes for our patients
Respectful of peoples cultural and religious beliefs
Empowerment we centre each resident by co-creating holistic care
plans that treat individual needs and support long-term wellbeing
Our role in CANOL
We provide clinical delivery for the CANOL
service across South Wales, supporting individuals through a range of
healthcare interventions. This includes:
Conducting clinical assessments
Prescribing and managing medication
Delivering Buvidal clinics
Working collaboratively with partner organisations to provide a
holistic health and wellbeing service
Our aim is to ensure safe, responsive, and
person-centred care for everyone accessing the service.
Job Summary
The Healthcare Administrator provides
comprehensive administrative and operational support within the CANOL service,
ensuring the effective coordination of healthcare and substance misuse
interventions delivered within criminal justice settings.
The role supports clinicians and
multidisciplinary teams by maintaining accurate records, coordinating
appointments, prescriptions, ensuring efficient service delivery for
individuals accessing drug interventions aimed at reducing harm and
reoffending.
CANOL delivers integrated interventions across
South Wales prisons and community justice pathways to address substance misuse
linked to offending behaviour through therapeutic and health-focused
programmes.
Key Responsibilities
Administrative Support
Provide day-to-day administrative support to healthcare and substance
misuse teams.
Manage service email inboxes, telephone enquiries, and internal
communications.
Arrange clinical appointments, assessments, and intervention sessions.
Overseeing the printing of prescriptions and delivering to pharmacies
Maintain staff diaries and clinic schedules.
Clinical Data & Records
Management
Maintain accurate electronic and paper patient/service user records.
Input clinical and activity data onto case management systems.
Ensure documentation complies with GDPR, confidentiality, and
information governance requirements.
Support monitoring of referrals, attendance, and outcomes data.
Assist with reporting requirements linked to contract performance.
Service Coordination
Process referrals into the CANOL service.
Liaise with prison healthcare departments, probation services, and
partner organisations.
Support continuity of care administration when individuals transfer or
are released.
Coordinate communication between clinical staff and criminal justice
partners.
Reception & Service User
Support
Act as a first point of contact for staff, partners, and service
users.
Provide professional and non-judgemental communication with
individuals accessing substance misuse support.
Support appointment reminders and engagement processes.
Reporting & Performance
Monitoring
Assist managers in preparing service performance reports.
Collate activity data and audit information.
Support contract compliance and quality assurance processes.
Information Governance &
Compliance
Maintain confidentiality at all times.
Follow organisational policies relating to:
o
Data protection
o
Safeguarding
o
Prison security
procedures
Ensure accurate filing and secure handling of sensitive healthcare
information.
Multidisciplinary Working
Work collaboratively with:
o
Nurses and clinicians
o
Recovery practitioners
o
Prison staff
o
Probation services
o
External healthcare
providers
Support coordination of integrated care pathways.
CANOL operates as a partnership service
addressing substance misuse across multiple criminal justice agencies.
Person Specification
Essential Qualifications
GCSEs (or equivalent) including English and Maths
Administration qualification (NVQ Level 2/3 or equivalent) or relevant
experience
Essential Experience
Administrative experience in healthcare, social care, or public
services
Experience managing confidential information
Experience using databases or electronic record systems
Working within multidisciplinary environments
Desirable Experience
Experience in prison, criminal justice, or substance misuse services
NHS or third-sector healthcare administration experience
Knowledge of offender health pathways
Welsh language skills (desirable)
Skills & Competencies
Excellent organisational and time-management skills
Strong IT skills (Microsoft Office, databases)
Accurate data entry and record keeping
Professional communication skills
Ability to work in a secure and fast-paced environment
Compassionate and non-judgemental approach
Flexible in
approach, while consistently following and upholding organisational policies
and procedures.
Personal Attributes
Commercially aware and risk-focused
Confident leading people and making decisions
Comfortable escalating risks and raising concerns where necessary
Able to work autonomously within an operational environment
Empathetic
General Information
The post holder may be required to perform
other relevant and appropriate duties as reasonably needed. This list of duties
and responsibilities is not exhaustive. This job description is subject to
regular review and appropriate modification.
Benefits
Pension
salary scheme available
Employee
Assistance Programme (EAP): confidential 24/7 support
Access to
perks at work
Please note, in order to apply, all applicants
need to have been living in the United Kingdom (with residency in the UK, such
as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5
years with no more than a 28-day break being outside of the UK and no gaps in
employment during this time.
EMAIL CV TO: RECRUITMENT@DRPASECURE.CO.UK
Shortlisted candidates will be asked for RTW,
DBS/CTC consent and references.
