Clinical Operations Manager

Job responsibilities

About Us

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed and supportive

Assurance that care is evidence-based & demonstrates high quality outcomes for our patients

Respectful of peoples cultural and religious beliefs

Empowerment We centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing.

Job Summary

The Clinical Operations Manager will be responsible for managing a range of clinical services, ensuring operational excellence, compliance with CQC standards, and driving continuous improvement across all service areas. This role requires strong leadership skills to motivate teams and deliver high-quality healthcare services in secure environments.

Responsibilities

Operational Management and Planning

The Clinical Operations Manager will manage a range of clinical services and deliver objectives and performance indicators. You will ensure systems are in place to monitor and evaluate performance against service objectives and monitor compliance with CQC standards. You will prepare and annually update service development plans, keep abreast of current affairs to identify potential threats and opportunities, and develop effective communication both within services and with relevant outside agencies. You will contribute to team effectiveness by reflecting on activities and making suggestions for improvement and service expansion, while being able to provide "on-call" support as required.

Professional Leadership

The Clinical Operations Manager will inform the strategic direction of service delivery consistent with local commissioning intentions. You will provide line management responsibility for all components within designated services, undertaking recruitment, appraisal, disciplinary, and grievance procedures as required. You will direct, lead, and motivate teams to ensure high standards of professionalism, efficiency, effectiveness, and innovation in service delivery.

You will ensure local systems are in place for coaching and mentoring, resource planning, standard setting, performance management, and team and individual development. You will establish effective communication mechanisms to engage staff and staff organizations, recognizing the challenges of a dispersed workforce. You will contribute to clinical leadership development at organizational and strategic levels, identify training needs, and ensure compliance with NMC/GMC requirements across all services.

You will ensure professional practice standards are implemented, monitored and evaluated, including clinical audits. You will be responsible for developing and implementing clinical and non-clinical policies guided by professional and clinical standards and establish effective recruitment/retention strategies to ensure staff with the right skills are in the right roles.

Human Resources

The Clinical Operations Manager will monitor skill-mix and deployment of staff, develop and implement effective staff appraisal and monitoring systems, and support and mentor staff both as individuals and team members. You will liaise with employees and relevant parties regarding effective systems for dispute and grievance resolution, keep abreast of changes in employment legislation, maintain up-to-date HR documentation including employment policies, and prepare reports and workforce plans for the Director of Clinical Services as required.

Involvement with Stakeholders

The Clinical Operations Manager will liaise with local key stakeholders, establishing good working relationships to ensure the service plays a full and constructive part in shaping ideas and policy in terms of resource distribution.

Quality and Risk Management

The Clinical Operations Manager will proactively engage with all services to raise the profile of quality and CQC compliance. You will be responsible for managing incidents and complaints for the service with recommendations on organizational learning where appropriate. You will report, manage and mitigate clinical risks, provide advice and support to staff on quality and governance issues, undertake audits on service standards and infection control, and produce reports with recommended actions. You will ensure service continuity plans are current and robust, comply with company policies and procedures, and liaise with Directors to report outcomes and performance issues.

Confidentiality

The post holder will sign a confidentiality agreement. Information relating to colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. You will comply with Information Governance (IG) requirements and adhere to the seven Caldicott principles.

Personal/Professional Development

The Clinical Operations Manager will participate in annual individual performance reviews, including taking responsibility for maintaining a record of personal and/or professional development. You will participate in any training program implemented by the executive team, effectively manage your own time, workload and resources, and assess your own performance and development while taking accountability for your actions, either directly or under supervision.

REQUIREMENTS

Education/ Qualifications

Essential

Registered healthcare professional (NMC/GMC/HCPC)

Management qualification or equivalent experience

Full clean UK driving licence

Desirable

Master's degree in healthcare or management

CQC Registered Manager

Project Management qualification (e.g., PRINCE2

Experience

Essential

Operational management experience

Experience managing CQC-regulated services

Staff management and leadership experience

Budget control and service development

Desirable

Experience in secure healthcare environments

Leading

geographically dispersed teams

Managing through complex change

GP alliance/Federation experience

Knowledge

Essential

Understanding of clinical and corporate governance

Knowledge of regulatory frameworks

Staff management processes

Quality and risk management

Desirable

Knowledge of local system structures

Proficient use of SystemOne

Workforce development strategies

Skills

Essential

Leadership and communication skills

Conflict resolution abilities

Team management

Report writing and presentation

IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks

Desirable

Strategic planning

Change management

Negotiation and influencing

Cross-organisational working

Personal attributes

Essential

Embodies organizational values

Highly motivatedAttention to detail

Flexible and responsiveProfessional integrity

Desirable

Innovation and creativity

Political awareness

Continuous improvement mindset

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Disclosure and Barring Service Check & CTC Clearance

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post will require the holder to undertake and complete the Counter Terrorism Clearance (CTC) process.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

Qualifications

Essential

• Registered healthcare professional (NMC/GMC/HCPC)
• Management qualification or equivalent experience
• Full clean UK driving licence

Desirable

• Master's degree in healthcare or management
• CQC Registered Manager
• Project Management qualification (e.g., PRINCE2

Experience

Essential

• Operational management experience
• Experience managing CQC-regulated services
• Staff management and leadership experience
• Budget control and service development

Desirable

• Experience in secure healthcare environments
• Leading
• geographically dispersed teams
• Managing through complex change
• GP alliance/Federation experience

Skills

Essential

• Leadership and communication skills
• Conflict resolution abilities
• Team management
• Report writing and presentation
• IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks

Desirable

• Strategic planning
• Change management
• Negotiation and influencing
• Cross-organisational working

Personal attributes

Essential

• Embodies organizational values
• Highly motivated
• Attention to detail
• Flexible and responsive
• Professional integrity

Desirable

• Innovation and creativity
• Political awareness
• Continuous improvement mindset

Knowledge

Essential

• Understanding of clinical and corporate governance
• Knowledge of regulatory frameworks
• Staff management processes
• Quality and risk management

Desirable

• Knowledge of local system structures
• Proficient use of SystemOne
• Workforce development strategies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).