Practice Manager

Job description

Job responsibilities

Operational Management

• Coordinate patient access, appointment systems, clinics, and healthcare pathways within custodial constraints
• Manage room utilisation and oversee stock control
• Maintain accurate site records and Key Performance Indicators (KPIs).

Governance, Quality and Compliance

• Ensure compliance with CQC Fundamental Standards, NHS England Frameworks, and DrPA policies
• Maintain high standards of healthcare record-keeping, data quality, and information governance
• Participate in CQC inspections and internal audits, ensuring all required evidence is prepared and accessible
• Support the achievement of site KPIs through operational efficiency and compliance with CQC and NHS quality standards, including timely clinic delivery and accurate performance reporting
• Use SystmOne to support clinical/admin workflows, including appointments, correspondence, coding and reporting
• Prepare agendas, attend meetings, and take comprehensive minutes, ensuring actions and follow-ups are accurately documented and tracked
• Ensure databases are kept up to date in line with organisational procedures and data protection requirements.

People Management

• Oversee staff onboarding processes and training compliance
• Promote equality, diversity, and inclusion across all practice operations
• Foster a culture of professionalism, inclusivity, and continuous improvement.

Financial & Resource Management

• Liase with the finance team to support payroll submissions
• Assist with the procurement of medical and non-medical supplies in accordance with company policy.

Clinical Support Coordination

• Ensure the secure handling of medical records and data in line with GDPR and Caldicott principles.

Information Management and Reporting

• Produce and provide reports on activity levels, performance, and key indicators for senior management and commissioners.

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

• Pension salary scheme available
• Employee Assistance Programme (EAP): confidential 24/7 support
• Access to perks at work

Please note - in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

Person Specification

Experience

Essential

• Excellent organisational, communication, and problem-solving skills
• Confidence in using clinical and administrative systems (e.g. SystmOne)
• Ability to maintain confidentiality and professional boundaries within a secure environment.

Desirable

• Experience within a secure healthcare setting
• Knowledge of NHS commissioning processes and clinical governanc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

DoctorPA Secure LTD

Address

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)