Workforce and Resourcing Manager

Job description

Job responsibilities

The Workforce & Resourcing Manager is responsible for ensuring the organisation has the right people, in the right roles, at the right time to meet contractual and operational requirements.

The role combines:

Workforce management (capacity, rotas, utilisation, absence, and deployment), and recruitment management (line management of recruiters and oversight of hiring pipelines). The postholder will ensure that staffing levels support delivery of contracts with NHS England, the Home Office, and NHS Trusts, while controlling workforce cost and risk.

This is a people management role with responsibility for managing recruiters and coordinating workforce activity with Operations and Contracts.

Key Responsibilities

Workforce Management

• Develop and maintain workforce capacity models aligned to contract volumes and service demand
• Ensure appropriate staffing levels and skill mix across services
• Manage short- and medium-term workforce planning
• Monitor and manage absence, vacancies, and turnover
• Coordinate redeployment, overtime, and temporary staffing where required
• Escalate workforce risks that may impact contract delivery

Recruitment & Resourcing Management

• Line manage recruiters, including workload allocation, performance management, and development
• Set recruitment priorities based on operational demand
• Oversee recruitment pipelines and time-to-hire
• Ensure recruitment activity meets contractual and compliance requirements
• Coordinate onboarding and workforce readiness

Performance & Cost Control

• Monitor workforce KPIs (fill rates, utilisation, time-to-hire, absence, attrition)
• Control workforce costs, including agency and subcontractor usage
• Identify opportunities for efficiency and productivity improvement

Compliance & Governance

• Ensure staffing meets contractual, regulatory, and internal policy requirements
• Maintain accurate workforce records and reporting
• Support audits, inspections, and contractual assurance activity
• Work closely with the Contracts Manager to ensure staffing obligations are met

Stakeholder Management

• Work with Operations, HR, Finance, and Contracts to align workforce supply with service delivery
• Provide regular workforce reports and forecasts to senior management
• Act as the central point of coordination for staffing and recruitment activity

Scope & Complexity

• Responsibility for workforce capacity across multiple public sector contracts
• Line management of recruitment staff
• High impact on service delivery, compliance, and cost control

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

• Pension salary scheme available
• Employee Assistance Programme (EAP): confidential 24/7 support
• Access to perks at work

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent professional experience
• Experience in workforce management, resourcing, or operational staffing
• Experience managing or supervising recruiters or recruitment activity
• Strong understanding of workforce planning and capacity management

Desirable

• Professional qualification in HR, workforce planning, or business management
• Experience working in public sector or regulated environments
• Training in employment law, workforce analytics, or operational planning

Experience

Essential

• Proven experience managing workforce supply and demand
• Experience leading or supervising recruitment teams
• Strong analytical and organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Confident stakeholder management and communication skills

Desirable

• Experience supporting NHS, Home Office, or other government contracts
• Experience working with subcontractors or temporary workforce providers
• Familiarity with workforce management or e-rostering systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

DoctorPA Secure LTD

Address

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)