Service Manager

Job description

Job responsibilities

About Us

DrPA has been operating in secure environments since 2014 providing General Practitioner services. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed and supportive

Assurance that care is evidence-based & demonstrates high quality outcomes for our patients

Respectful of peoples cultural and religious beliefs

Empowerment We centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing.

Job summary

DrPA are recruiting for an experienced & motivated healthcare service manager with exceptional interpersonal and leadership skills to join our friendly team.

DrPA Secure provides GP services to approximately 30 HMP/detained sites the country. The Service Manager will work closely with our internal team and external partners ensuring a high-quality GP service provision.

This role is full time and is remote.

Main Duties

This role is responsible for overseeing and managing all operational aspects of the service through:

The Management and leadership of the GP service line team

The team, which includes GP relation manager / workforce planner

Allocation of Advanced Nurse Practitioners across the sites

Planning, preparing and presenting at the external stakeholder meetings

Ensuring that the teams actions are delegated and fully completed within the specified timescale

Ensuring complaints/processes/guidance processes are in line with company policy

Overseeing the Completion of audits, developing and completing action plans as part of the regulatory framework

The successful candidate will be working within the DrPA team and developing professional relationships with external partners. The successful candidate will promote a positive work culture and foster excellent team-working relationships. They will be proactive, prioritise workload and be solutions focused.

Job responsibilities

Keep the Executive team informed of the strategic service development ensuring the service provides high quality provision of GP care.

Ensure recruitment, training, performance, management and staff wellbeing is kept to a high standard

Keep up to date with changes within Health and Justice and related legislation.

Bring innovation into the service and coordinate projects within the service line

Develop, maintain and grow external stakeholder relationships

Support regulatory frameworks such as the CQC within our Commissioned services

Person Specification

Essential

Educated to a degree level on business or healthcare

IT literacy skills

Experience of managing multidisciplinary teams

Experience of HR process, workforce planning and development

Experience of performance management including appraisals

Experience of working in a similar role within a healthcare setting

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

Pension salary scheme available

Employee Assistance Programme (EAP): confidential 24/7 support

Access to perks at work

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

EMAIL CV TO: RECRUITMENT@DRPASECURE.CO.UK

Person Specification

Experience

Essential

• Educated to a degree level on business or healthcare
• IT literacy skills
• Experience of managing multidisciplinary teams
• Experience of HR process, workforce planning and development
• Experience of performance management including appraisals
• Experience of working in a similar role within a healthcare setting

Employer details

Employer name

DoctorPA Secure LTD

Address

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)