Job responsibilities
This
role is critical in supporting GPs working in secure environments, enhancing
patient outcomes, and maintaining compliance with NHS and Home Office
standards.
About
Us
DrPA has been operating in secure environments since 2014 providing
General Practitioner services. We
deliver our services based on our ethos of CARE:
Compassionate care that is trauma informed and supportive
Assurance that care is evidence-based & demonstrates high quality
outcomes for our patients
Respectful of peoples cultural and religious beliefs
Empowerment We centre each resident by co-creating holistic care
plans that treat their needs and equip them to self-manage their
wellbeing.
Job
Summary
The GP
Relations & Rota Manager is a key operational role responsible for ensuring
the safe, efficient, and cost-effective deployment of salaried and locum GPs
across multiple secure sites across the UK. The post-holder will act as the
primary liaison between GPs and healthcare organisations/secure sites, building
and maintaining strong relationships, ensuring smooth communication, service
delivery, compliance and patient focused outcomes. The role requires close
collaboration with the Senior Management Team including, operational leads, HR,
clinical leads and other stakeholders to ensure workforce strategies meet
operational demands, regulatory requirements, patient care and organisational
objectives.
Key
Responsibilities
GP
Relations and Stakeholder Management
Build and maintain strong professional
relationships with all GPs across DrPA.
Serve as the first point of contact for GP
queries, feedback, and concerns.
Communicate updates and organisational changes
in a timely manner.
Monitor GP satisfaction and escalate systemic
issues to the Senior Management Team.
Complete necessary right to work checks and
onboarding of new GPs as required, coordinating with HR and operational teams
to integrate new staff into rotas.
Complete line manager responsibilities as
required in line with policies and procedures.
Ensure compliance, rota accuracy, and
reconciliation data trackers are consistently maintained and updated daily.
Workforce
Planning & Rota Scheduling
Analyse current staffing levels, patterns, and
utilisation, identifying risks of over or under staffing.
Produce detailed workforce forecasts to meet
routine operations and contingency requirements.
Model staffing requirements against
operational activity, including processing volumes, peak periods, and special
operations.
Develop workforce scenarios to support
strategic planning and business continuity.
Design, maintain, and optimise rotas and shift
patterns to ensure GP coverage and operational efficiency across all sites.
Ensure adequate coverage for clinics, on-call
duties, and emergency needs.
Balance GP availability with service demand,
cost effectiveness, compliance, and contractual obligations.
Track and report on rota performance,
identifying gaps and risks.
Implement contingency planning for staff
shortages or emergencies.
Monitor attendance, leave, overtime, and
absenteeism, proposing solutions to address gaps.
Collaborate with operational managers to
balance workforce allocation with safety, security, and operational priorities.
Ensure workforce utilisation aligns with
regulatory, contractual, and security obligations.
Contribute to procedure development related to
workforce management, scheduling, and operational effectiveness.
Compliance & Reporting
Maintain accurate workforce records, reporting
and documentation in line with organisational policies, KPIs and management
reports.
Analyse trends in staffing, recruitment,
retention, and performance to inform decision-making.
Provide actionable insights for operational
planning, cost optimisation, and workforce development.
Support operational audits, performance
reviews, and governance reporting through accurate data provision.
Provide accurate workforce data and forecasts
to enable compliance with Home Office, security, and operational performance
targets.
Communicate workforce plans, challenges, and
recommendations clearly to management and staff.
Liaise with HR, recruitment, and relevant
operational teams to ensure workforce readiness, development, and succession
planning.
General
Responsibilities
Promote
DrPA Secures CARE ethos in all duties.
Maintain
confidentiality, professionalism, and integrity at all times.
Support
equality, diversity, and inclusion in all work activities.
Take
responsibility for personal development and wellbeing.
Work
flexibly to meet organisational needs, including occasional evenings or
weekends.
Essential
Criteria
Proven
experience in workforce planning, operational planning, scheduling, or resource
management for multiple sites.
Strong
analytical, numerical and problem solving skills, with a proactive approach to
contingency planning.
Proficiency
in Microsoft Office (Excel, Word, Outlook) and rota management systems.
Excellent
communication and interpersonal skills with the ability to build trust, rapport
and influence at all levels.
Ability
to work independently and collaboratively in a fast-paced operational
environment.
Ability
to balance competing priorities and deliver under pressure in secure healthcare
environments.
High
level of discretion and professionalism when handling sensitive information,
Commitment
to DrPA Secures values and ethos.
Desirable
Criteria
Experience
in secure, operational, or public sector environments.
Knowledge
of HR systems, rostering software, or workforce management platforms.
Familiarity
with operational audits, compliance, and workforce reporting requirements.
Experience
in providing actionable insights to support strategic and operational
decision-making.
General Information
The post holder may be required to perform other relevant
and appropriate duties as reasonably needed. This list of duties and
responsibilities is not exhaustive. This job description is subject to regular
review and appropriate modification.
Benefits
Pension salary scheme available
Employee Assistance Programme (EAP): confidential 24/7 support
Access to perks at work
Please note, in order to apply, all applicants need to
have been living in the United Kingdom (with residency in the UK, such as
UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5
years with no more than a 28 day break being outside of the UK and no gaps in
employment during this time.
EMAIL CV TO: RECRUITMENT@DRPASECURE.CO.UK
Shortlisted candidates will be asked for RTW, DBS/CTC
consent and references.
