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Healthcare Operations Manager

DoctorPA Secure LTD

Information:

This job is now closed

Job summary

We are seeking an experienced and motivated Operations Manager to oversee and manage the day-to-day operations of our healthcare services in secure settings. The successful candidate will be responsible for streamlining processes, improving operational efficiency, and ensuring the delivery of high-quality healthcare solutions. This is a fantastic opportunity for someone with strong leadership skills and a passion for making a real difference in the healthcare sector.

This role is remote, offering the flexibility to work from anywhere, while managing and coordinating operations effectively across various sites.

Main duties of the job

Key Responsibilities:Operational Oversight:Team Leadership:Process Improvement:Risk Management:Company Rota and Scheduling:Recruitment Support:Root Cause Analysis and Continuous Improvement:Compliance & Reporting:Organisational Structure Management:Return to Work Management:Stakeholder Management:Resource Management:Budget Management:Training & Development:

About us

Since 2014, DRPA Secure has been providing high-quality healthcare solutions to Immigration Removal Centres and Prisons within the UK. We work closely with the Home Office, NHS Trusts, and private providers to ensure the best possible care for vulnerable populations within secure settings. We are committed to maintaining the highest standards of medical services tailored to the unique needs of our clients.

Date posted

09 April 2025

Pay scheme

Other

Salary

£45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0454-25-0008

Job locations

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF


Job description

Job responsibilities

Role Overview:

We are seeking an experienced and motivated Operations Manager to oversee and manage the day-to-day operations of our healthcare services in secure settings. The successful candidate will be responsible for streamlining processes, improving operational efficiency, and ensuring the delivery of high-quality healthcare solutions. This is a fantastic opportunity for someone with strong leadership skills and a passion for making a real difference in the healthcare sector.

This role is remote, offering the flexibility to work from anywhere, while managing and coordinating operations effectively across various sites.

Key Responsibilities:Operational Oversight:

  • Manage and streamline day-to-day company operations to ensure optimal performance and efficiency in delivering healthcare services across Immigration Removal Centres and Prisons.

  • Collaborate with senior leadership to set operational goals and align them with the companys strategic objectives.

  • Oversee healthcare services to ensure smooth delivery of care, meeting the needs of vulnerable populations.

Team Leadership:

  • Supervise, mentor, and develop a diverse team of healthcare professionals and administrative staff, ensuring high standards of service delivery and a positive, supportive working environment.

Process Improvement:

  • Identify opportunities for continuous improvement across operations, implementing best practices to enhance efficiency, cost-effectiveness, and quality.

  • Work with various teams to ensure smooth coordination of tasks and improve overall operational efficiency.

Risk Management:

  • Conduct regular risk assessments to identify potential operational hazards in healthcare settings.

  • Develop and implement mitigation strategies to minimise operational risks, ensuring compliance with legal, regulatory, and organisational standards.

Company Rota and Scheduling:

  • Oversee the company rota, ensuring appropriate staffing levels to meet operational requirements.

  • Coordinate with department heads to manage shift patterns, holidays, and any staffing issues.

Recruitment Support:

  • Work with the HR Manager to assist in the recruitment process, including job postings, screening candidates, and interviewing.

  • Ensure a smooth integration of new hires into the operational framework, ensuring they are trained and ready to meet the operational demands.

Root Cause Analysis and Continuous Improvement:

  • Analyse incidents, performance issues, and operational challenges to identify root causes and implement corrective actions.

  • Drive continuous improvements, ensuring that operational effectiveness is maximised and potential issues are addressed proactively.

Compliance & Reporting:

  • Ensure that all operations comply with legal, regulatory, and organisational standards, including health and safety protocols and applicable healthcare regulations.

  • Regularly report on operational performance and improvements to senior leadership.

Organisational Structure Management:

  • Maintain and update the companys organisational structure as required, ensuring changes are communicated to relevant teams and reflected in internal systems.

Return to Work Management:

  • Work with the HR Manager to facilitate return-to-work processes for staff following absences, ensuring smooth reintegration and compliance with company policies.

Stakeholder Management:

  • Cultivate and maintain strong relationships with key stakeholders, including the Home Office, NHS Trusts, and private providers, ensuring smooth operational coordination and communication.

Resource Management:

  • Oversee the management of resources, including staffing, equipment, and materials, ensuring they are allocated efficiently to meet operational demands.

Budget Management:

  • Assist in the development and management of operational budgets, ensuring financial efficiency and cost control across all operational activities.

Training & Development:

  • Ensure all staff are well-trained, informed, and supported, offering opportunities for ongoing professional development and growth.

Job description

Job responsibilities

Role Overview:

We are seeking an experienced and motivated Operations Manager to oversee and manage the day-to-day operations of our healthcare services in secure settings. The successful candidate will be responsible for streamlining processes, improving operational efficiency, and ensuring the delivery of high-quality healthcare solutions. This is a fantastic opportunity for someone with strong leadership skills and a passion for making a real difference in the healthcare sector.

This role is remote, offering the flexibility to work from anywhere, while managing and coordinating operations effectively across various sites.

Key Responsibilities:Operational Oversight:

  • Manage and streamline day-to-day company operations to ensure optimal performance and efficiency in delivering healthcare services across Immigration Removal Centres and Prisons.

  • Collaborate with senior leadership to set operational goals and align them with the companys strategic objectives.

  • Oversee healthcare services to ensure smooth delivery of care, meeting the needs of vulnerable populations.

Team Leadership:

  • Supervise, mentor, and develop a diverse team of healthcare professionals and administrative staff, ensuring high standards of service delivery and a positive, supportive working environment.

Process Improvement:

  • Identify opportunities for continuous improvement across operations, implementing best practices to enhance efficiency, cost-effectiveness, and quality.

  • Work with various teams to ensure smooth coordination of tasks and improve overall operational efficiency.

Risk Management:

  • Conduct regular risk assessments to identify potential operational hazards in healthcare settings.

  • Develop and implement mitigation strategies to minimise operational risks, ensuring compliance with legal, regulatory, and organisational standards.

Company Rota and Scheduling:

  • Oversee the company rota, ensuring appropriate staffing levels to meet operational requirements.

  • Coordinate with department heads to manage shift patterns, holidays, and any staffing issues.

Recruitment Support:

  • Work with the HR Manager to assist in the recruitment process, including job postings, screening candidates, and interviewing.

  • Ensure a smooth integration of new hires into the operational framework, ensuring they are trained and ready to meet the operational demands.

Root Cause Analysis and Continuous Improvement:

  • Analyse incidents, performance issues, and operational challenges to identify root causes and implement corrective actions.

  • Drive continuous improvements, ensuring that operational effectiveness is maximised and potential issues are addressed proactively.

Compliance & Reporting:

  • Ensure that all operations comply with legal, regulatory, and organisational standards, including health and safety protocols and applicable healthcare regulations.

  • Regularly report on operational performance and improvements to senior leadership.

Organisational Structure Management:

  • Maintain and update the companys organisational structure as required, ensuring changes are communicated to relevant teams and reflected in internal systems.

Return to Work Management:

  • Work with the HR Manager to facilitate return-to-work processes for staff following absences, ensuring smooth reintegration and compliance with company policies.

Stakeholder Management:

  • Cultivate and maintain strong relationships with key stakeholders, including the Home Office, NHS Trusts, and private providers, ensuring smooth operational coordination and communication.

Resource Management:

  • Oversee the management of resources, including staffing, equipment, and materials, ensuring they are allocated efficiently to meet operational demands.

Budget Management:

  • Assist in the development and management of operational budgets, ensuring financial efficiency and cost control across all operational activities.

Training & Development:

  • Ensure all staff are well-trained, informed, and supported, offering opportunities for ongoing professional development and growth.

Person Specification

Experience

Essential

  • Minimum of 3 years experience in an operations management or similar leadership role.
  • Strong understanding of operational processes and business management.
  • Excellent organisational, time management, and multitasking abilities.
  • Strong analytical skills, with a focus on process optimisation and problem-solving.
  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office Suite and operational management software.

Desirable

  • xperience in working with government bodies (Home Office, NHS Trusts, etc.)
  • A relevant qualification in healthcare management, business administration, or a related field.
  • Experience in managing remote teams is a plus.

Qualifications

Essential

  • Bachelors degree in Business Administration, Operations Management, or a related field.
Person Specification

Experience

Essential

  • Minimum of 3 years experience in an operations management or similar leadership role.
  • Strong understanding of operational processes and business management.
  • Excellent organisational, time management, and multitasking abilities.
  • Strong analytical skills, with a focus on process optimisation and problem-solving.
  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office Suite and operational management software.

Desirable

  • xperience in working with government bodies (Home Office, NHS Trusts, etc.)
  • A relevant qualification in healthcare management, business administration, or a related field.
  • Experience in managing remote teams is a plus.

Qualifications

Essential

  • Bachelors degree in Business Administration, Operations Management, or a related field.

Employer details

Employer name

DoctorPA Secure LTD

Address

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF


Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)

Employer details

Employer name

DoctorPA Secure LTD

Address

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF


Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Manager

Sershia Pillay

recruitment@drpasecure.co.uk

+447868778725

Date posted

09 April 2025

Pay scheme

Other

Salary

£45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0454-25-0008

Job locations

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF


Supporting documents

Privacy notice

DoctorPA Secure LTD's privacy notice (opens in a new tab)