Operations Manager

Job description

Job responsibilities

JOB DUTIES:

1. Work alongside both the Managing Director and Commercial Director to aid and implement delivery of strategic, operational, and developmental plans and objectives

2. Steer organisational outcomes towards meeting contractual obligations, financial targets, and Key Performance Indicators (KPIs)

3. To oversee the cost-efficient, effective, and timely delivery of Express Diagnostics portfolio of NHS contracts and private services from a non-clinical perspective alongside the finance team.

4. Report to the Managing Director on overall service performance and delivery, and to drive through company aims and values within a multi-disciplinary environment

5. To manage clinical workforce planning to optimise use of clinical facilities, practitioner time, demographic/ geographic requirements, and to satisfy contractual obligations with regards to timely and appropriate health service delivery

6. Work alongside the Manging Director and Commercial Director to identify new opportunities and to facilitate communications with relevant contracting authorities, CCGs, GP groups, Patient Groups, and NHS bodies

7. Work with the Shared Services Manager and administrative team and selected agencies, to ensure uninterrupted and efficient running of clinics during periods of clinician holidays, training absences or sickness

8. Collaborate with the Quality Manager and co-ordinate the enactment, review and improvements of risk management strategies, policy implementation, workplace procedures, information governance, and clinical governance plans to ensure meeting appropriate and internal and external audit guidelines and required legislative standards

9. To be present at existing clinical facilities and to visit any new facilities and infrastructures to ensure each workplace environment is safe and meets organisational, risk minimisation, CQC audit, and professional standards

10. To act as an effective team player within the Senior Management Team, assuming additional ad-hoc roles and responsibilities in times of high demand, or as support to fellow managers

11. Alongside the Quality Manager sensitively and fairly deal with service-user and stakeholders complaints, and the constructive use of feedback derived via this route, instigated patient questionnaires, helping to continually drive improvements across all services

THE PERSON: 1. A positive attitude with a high degree of personal integrity and ethical responsibility

2. Approachable and friendly

3. Flexible with a natural ability and willingness to adapt to new situations

4. Shares the organisational ethos of wanting to deliver the best possible patient care

5. Resilient and able to meet challenging situations or deadlines with equanimity

6. Professional and well-grounded with a can-do attitude

7. Naturally self-motivated and disciplined

SKILL SET: 1. Experience and proven ability to manage, lead and motivate within a multi-disciplinary team environment, engaging and informing staff to aid effective communication and performance

2. Innate aptitude for arranging and meeting organisational, planning, policy and procedural objectives while fostering a responsive and adaptable environment

3. Ability to produce, co-ordinate, and deliver action plans by collaborating with both external and internal associates to help action and deliver organisational objectives

4. Proactive stance and attuned acumen in identifying operational shortfalls or areas of improvement, and implementing appropriate remedial action

5. Experience in steering and improving Management Information Systems and Reporting requirements

Person Specification

Qualifications

Essential

• Higher level Education

Desirable

• Management Certificate
• Prince 2 certification

Experience

Essential

• Experience and proven ability to manage, lead and motivate within a multi-disciplinary team environment, engaging and informing staff to aid effective communication and performance
• Innate aptitude for arranging and meeting organisational, planning, policy and procedural objectives while fostering a responsive and adaptable environment
• Ability to produce, co-ordinate, and deliver action plans by collaborating with both external and internal associates to help action and deliver organisational objectives
• Proactive stance and attuned acumen in identifying operational shortfalls or areas of improvement, and implementing appropriate remedial action
• Experience in steering and improving Management Information Systems and Reporting requirements

Experience

Essential

• Experience and proven ability to manage, lead and motivate within a multi-disciplinary team environment, engaging and informing staff to aid effective communication and performance
• Innate aptitude for arranging and meeting organisational, planning, policy and procedural objectives while fostering a responsive and adaptable environment
• Ability to produce, co-ordinate, and deliver action plans by collaborating with both external and internal associates to help action and deliver organisational objectives
• Proactive stance and attuned acumen in identifying operational shortfalls or areas of improvement, and implementing appropriate remedial action
• Experience in steering and improving Management Information Systems and Reporting requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Express Diagnostics

Address

6 Research Way

Plymouth Science Park

Plymouth

Devon

PL6 8BU

Employer's website

http://www.expressdiagnostics.co.uk/ (Opens in a new tab)