Shared Services Manager

Job summary

The Shared Services Manager will lead and oversee all administrative teams across all functions to ensure administrative targets are achieved, manage estates and facilities and work closely with the Operations Manager and IT manager at Express Diagnostics. This role will ensure excellence and a consistently high standard of quality is delivered to our patients.

The role will ensure that best practice is embedded and will drive continual improvement, looking for better more intuitive ways of working to streamline and develop. They will assume responsibility and accountability for meeting key performance indicated objectives in relation to all shared functions.

The role requires highly developed communication skills in order to be able to lead managers and services to achieve business goals. The post holder will be committed, conscientious and motivated at all times and be able to liaise/communicate effectively with personnel at all levels and work within the Companys rigorous quality procedures, Standard Operating Procedures (SOP) as an effective member of the senior management team.

Main duties of the job

Work alongside both the Managing Director and Operations Manager to aid and implement delivery of strategic, operational, and developmental plans and objectives from a clinical perspective.

To manage workforce planning to optimise use of administrative functions to satisfy contractual obligations with regards to timely and appropriate health service delivery

Strategize and plan for the shared services according to company standards for excellent service and growth

Ensuring teams are performing consistently to KPIs and service levels

Monitor compliance to legal guidelines, data protection, internal policies and quality standards

Plan and oversee all administrative operations and programs

Collaborate with the Quality Manager and co-ordinate the enactment, review and improvements of risk management strategies, policy implementation, workplace procedures, information governance, and clinical governance plans to ensure meeting appropriate and internal and external audit guidelines and required legislative standards

Identifying areas for improvement

Coordinate and supervise staff providing constructive feedback

Lead on Data Protection for Express Diagnostics

To act as an effective team player within the Senior Management Team, assuming additional ad-hoc roles and responsibilities in times of high demand, or as support to fellow managers

About us

Express Diagnostics (formerly known as Cardio Analytics) is a leading provider of audiology & cardiac investigation services to General Practitioners, local hospitals, Clinical Research Organisations, and NHS Trusts.

With over 25 years of experience, Express Diagnostics offers high-quality audiology & cardiology services and operates a state-of-the-art health clinic. The company is dedicated to providing the best quality service to patients, reducing waiting times, and ensuring accurate diagnosis and treatment.

We offer:

• a Varity of flexible working options between the hours of 7am - 6pm Monday - Friday (Compressed hours maybe available)
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including enhanced annual leave, company sick pay, death in service, bike to work schemes, matched pension contributions, paid breaks, free staff parking. etc.