Client Support Officer

Job description

Job responsibilities

Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are offered/completed within the time frame specified. Responding to new enquiries received by the service to provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate Working toward enquiry conversion service targets. Update NHS System One as required and also help to set up System One accounts for new users. Deal with complaints and patient sensitivities. Proofread, finalise, and email assessment reports that have been concluded on the system. Receiving/sending emails from NMPs to clients/GP Monitor our long waiters list and resolve relevant issues. Collection and distribution of post/new referrals to the team. Maintain a monthly log of all new referrals to team. Cover colleagues work when they are on leave or due to illness or if they are over capacity. Discharging all patients from our team once their assessments are complete. Refer patients to post diagnostic support partners where appropriate. Provide clinicians with documents required for assessments. Data input and uploading case documentation to inhouse database. Liaising with External contacts (schools). Ensuring internal/external clinic rooms are booked as required. Training and supervising new starters within the team.

Person Specification

Application form and interview

Essential

• Experienced working in an office environment for at least 1 year
• Ability to work in a team
• Strong verbal and written communication
• Customer service skills
• Attention to detail
• Knowledge of MS, WORD and Outlook
• Reliable and Dependable
• Willingness to learn and adapt to challenging environments
• Excellent organisitional skills
• Confident phone manner
• Team player

Desirable

• A levels or equivalent
• Previous administration / admin support experience
• A background in psychology and/ or working in mental health services
• A keen interest in supporting and empowering neurodiverse individuals

Application form and interview

Essential

• Positive attitude towards work

Desirable

• Demonstration of problem-solving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Provide Wellbeing

Address

Mind Professionals

1 Stow Court

Cambridge

CB25 9AS

Employer's website

https://providewellbeing.co.uk/ (Opens in a new tab)