Prosthetic Product Manager

Job description

Job responsibilities

To manage specific areas of the companys product sales business in line with company expectations and to deliver a professional, timely and proactive service to ensure that customer needs are met, and budget targets are met / exceeded.

Primary -

i.) To focus on delivery and support for the companys lower extremity prosthetic component sales activities within the UK.

ii.) To focus on the delivery and support of the companys upper extremity prosthetic product sales within the UK and overseas markets.

Secondary -

i.) To support the delivery of the companys high-definition custom silicone product sales within the UK and overseas markets

Utilise sales analyses as appropriate to ensure understanding of the product sales performance.

Understand the budget process and manage the relevant business sector to ensure required targets are met.

Support the Senior Product Manager and Product Sales Director as necessary in delivering a high quality, customer focused sales strategy, ensuring budget requirements are met / exceeded.

Manage prosthetic component sales within the relevant territories to deliver high quality, efficient and consistent performance to internal and external customers.

Work closely with Customer Services to provide effective support for their operational and commercial actions.

Liaise with other Managers and their teams as required to ensure customer needs are fulfilled and that communications to customers are managed in a professional and proactive manner.

Build and maintain close relationships with key customer contacts in UK and overseas to facilitate current and future business.

Build and maintain close relationships with key supplier contacts in UK and overseas to facilitate current and future business.

Maintain a customer focused sales culture within the Sales Team which directly helps generate business growth.

Ensure customer complaints are resolved and corrective actions are completed on a timely basis to achieve a positive customer outcome.

Support UK and overseas exhibitions / conferences and give presentations and workshops on products within the Steeper product portfolio.

Other duties as required.

o The role will also require attendance of regular review meetings with the internal and external customer groups, including the STEEPER branch teams and others as necessary.

Responsibilities for Quality

Adhere to the quality management system and procedures (including work instructions) at all times.

Do not misuse anything provided for product quality purposes.

Attend and participate in daily, weekly and monthly quality meetings if applicable.

Report non-conformances to specification or risks in the workplace.

Responsibilities for Health and Safety

Adhere to health, safety and environmental policies and procedures

Take care for the health and safety of yourself and others who may be affected by your acts or omissions

Attend and participate in safety meetings as required

Responsibilities for HR

• Adhere to Steeper's values at all times and create a positive and collaborative working environment

Support the business to achieve goals by supporting departmental objectives and targets

Proactively read employees notices, and business updates and raise any queries promptly

Demonstrate personal commitment to positively communicate and build up strong working relationships with those you work with directly, and across other departments

Maintain any qualifications or certifications required for your role - and ensure copies of these are provided to HR

Attend and participate in any scheduled daily, weekly and monthly department meetings

Adhere to the policies and procedures in place at Steeper Group

Person Specification

Experience

Essential

• Be a qualified Prosthetist/Orthotist, registered with the Health and Care Professions Council.
• Possess excellent both written and oral communication and interpersonal skills appropriate to dealing with technical, operation and commercial issues with both internal/external customers.

Desirable

• Be cordial and professional
• Be innovative in advising clients on Prosthetic products best suited for the patients needs
• Demonstrate integrity, honesty, and loyalty
• Have a desire to develop themselves and the business
• Commercially aware, with a positive, can-do attitude and a commitment to customer service.

Qualifications

Essential

• Degree in Prosthetics and Orthotics
• Full UK Driver's Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Steeper Group

Address

Unit 3 Stourton Link

Intermezzo Drive

Leeds

West Yorkshire

LS10 1DF

Employer's website

https://www.steepergroup.com/ (Opens in a new tab)