Job summary
Help us make every patients journey the best it can be.
We are looking for a Fulfilment Manager to lead our dedicated
team of six and make sure our valuable clinical resources are used in the best
possible way. You will play a key role in ensuring every assessment appointment
is put to good use so patients get timely care and an excellent experience
from start to finish.
You will work closely with teams across the organisation,
using your creativity and analytical skills to solve problems, improve
processes, and help things run smoothly every day.
Main duties of the job
Lead and inspire a dynamic team of 6 (plus a wider circle of support teams).
Ensure every appointment slot counts from NHS to private and RTC patients.
Drive daily, weekly, and monthly fulfilment reports youll know our numbers inside out.
Work hand-in-hand with marketing to forecast growth and keep us ahead of the curve.
Keep our patients experience smooth, seamless, and spectacular.
About us
Want to help change the world of neurodiversity?
At ADHD360, we dont just treat ADHD we transform how the world sees it.
Recently crowned Medical Service of the Year 2024/25, were the UKs leading
ADHD diagnosis and treatment provider.
Our mission is simple (but mighty): to make neurodiversity
something to celebrate, not hide.
Job description
Job responsibilities
- Management and support of a current team of 6: 4 x Fulfilment co-ordinator
2 x DNA and fulfilment co-ordinators
- Ensuring fulfilment is delivered through both the fulfilment team, New Patient success
team (6 colleagues) and clinical service managers colleagues (2) across the clinical
management team.
- Delivering both daily and monthly reporting of fulfilment delivery to the wider
business.
- Produce weekly reporting, monitoring all aspects of commercial transactions relating
to assessments, from volumes by product type to expected revenues.
- Managing and maintaining growth for each of the main patient channels; Private,
RTC and NHS contracts, in line with the overall growth strategy in collaboration with
the marketing manager and team, ensuring the connection with NPS and fulfilment is
secure and mutually productive.
- The ability to forecast longer term assessment volumes with the Fulfilment co-ordinator using trend data and by collaborating with the marketing team both
internally and externally.
Job description
Job responsibilities
- Management and support of a current team of 6: 4 x Fulfilment co-ordinator
2 x DNA and fulfilment co-ordinators
- Ensuring fulfilment is delivered through both the fulfilment team, New Patient success
team (6 colleagues) and clinical service managers colleagues (2) across the clinical
management team.
- Delivering both daily and monthly reporting of fulfilment delivery to the wider
business.
- Produce weekly reporting, monitoring all aspects of commercial transactions relating
to assessments, from volumes by product type to expected revenues.
- Managing and maintaining growth for each of the main patient channels; Private,
RTC and NHS contracts, in line with the overall growth strategy in collaboration with
the marketing manager and team, ensuring the connection with NPS and fulfilment is
secure and mutually productive.
- The ability to forecast longer term assessment volumes with the Fulfilment co-ordinator using trend data and by collaborating with the marketing team both
internally and externally.
Person Specification
Experience
Essential
- A meticulous and analytical attention to detail is essential. Being demonstrated through daily and monthly reporting, versus business objectives
- Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
- Organisation skills and an ability to manage own workload
- An ability to work on own initiative yet be a key part of a team
- Be a natural problem solver
- Able to adapt to change role depending on business requirements
- Positive outlook and an ability to work well under pressure
- Resilient and skilled in motivating others to achieve our commercial objectives
- A desire to succeed within a KPI focussed environment working to realistic commercial objectives around patient retention levels is essential as is the ability to work autonomously if required
Desirable
- Current or past experience within a healthcare setting
Person Specification
Experience
Essential
- A meticulous and analytical attention to detail is essential. Being demonstrated through daily and monthly reporting, versus business objectives
- Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
- Organisation skills and an ability to manage own workload
- An ability to work on own initiative yet be a key part of a team
- Be a natural problem solver
- Able to adapt to change role depending on business requirements
- Positive outlook and an ability to work well under pressure
- Resilient and skilled in motivating others to achieve our commercial objectives
- A desire to succeed within a KPI focussed environment working to realistic commercial objectives around patient retention levels is essential as is the ability to work autonomously if required
Desirable
- Current or past experience within a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
