Job summary
Autism 360 is part of the widely established ADHD 360
Ltd. We are expanding our team as we increase our remote
assessment offer throughout the UK and beyond.
We are looking for an experienced Care coordinator to support us in maintaining high standards of service delivery.
If you are focused, committed to supporting the autistic community and with a
keen eye for detail, there is a place for you in our team.
You will be part of a growing team of highly
experienced, dynamic autism professionals, comprising of nurses and allied
health professionals. We are an organisation that cares, listens and wants to
help. We pride ourselves on offering a high quality, time-efficient service.
We look beyond a diagnosis; we do not just focus upon
identifying any diagnosis, but supporting the person to understand it for
themselves through our range of aftercare options. The service supports
professional development of its team members, with potential progression
opportunities for the right team member.
Main duties of the job
-
To support the person through the autism process.
-
To assisting with inbound enquiries across all available
platforms, including but not restricted to telephones and email.
-
To work with key stakeholders, i.e. GPs or
schools in the timely onboarding of people, collation of required information
and distribution of post assessment reports.
-
To work with clinicians to ensure timely
delivery against all KPIs.
-
To take ownership of secretariat responsibilities
including oversight of the clinical diary and
scheduling of clinical appointments appointment.
-
To operate as an integral member of the Autism
360 team, contributing to service review, reflection and future planning as
required.
-
To maintain accurate, professional and timely
records.
-
To uphold the values and professional
expectations of Autism 360 and the wider ADHD 360 LTD organisation.
-
To attend relevant training and development to
maintain and develop skills and knowledge required to maintain exceptional
standards.
About us
Our guiding principles and values:
At Autism 360 we hold ourselves up the following principles within all aspects of our work:
- Empathy; towards those using the service, their family and towards each other.
- Focus; We do what needs to be done, only what needs to be done, and we do it with precision.
- Impute; We impute quality with every interaction and detail. Every contact or action is designed to make a positive difference.
Acceptance, respect, protection and encouragement of others and learning are our core values. These are visible in our practices, policies and interactions.
Why join Autism 360?
In addition to joining a team that is as committed to supporting its staff as those who access the service, you will receive the following:
- Up to 25 days annual leave (pro-rata), plus bank holidays and additional birthday leave.
- Contributory pension scheme.
- Regular supervision and feedback opportunities.
- CPD opportunities to continually enhance your skill and knowledge
- All technology needed for the role and to maintain connection to the rest of the team.
- Invite to full team summer and winter organisation-wide social and learning events to maximise connectedness and professional relationship fellowship.
- Free access to our 4-berth luxury static caravan Chrysalis cottage, located in the Peak District, for a holiday.
Job description
Job responsibilities
Key responsibilities:
- To support the person through the autism process.
- To assisting with inbound enquiries across all available platforms, including but not restricted to telephones and email.
- To work with key stakeholders, i.e. GPs or schools in the timely onboarding of people, collation of required information and distribution of post assessment reports.
- To work with clinicians to ensure timely delivery against all KPIs.
- To take ownership of secretariat responsibilities including oversight of the clinical diary and scheduling of clinical appointments appointment.
- To operate as an integral member of the Autism 360 team, contributing to service review, reflection and future planning as required.
- To maintain accurate, professional and timely records.
- To uphold the values and professional expectations of Autism 360 and the wider ADHD 360 LTD organisation.
- To attend relevant training and development to maintain and develop skills and knowledge required to maintain exceptional standards.
General / administration
- To prepare for and participate in regular supervision.
- To carry out all administrative tasks reasonably associated with the nature of the role.
- To adopt a supportive and constructive approach with others in the team.
- To follow wider ADHD 360 LTD policies and procedures.
- To undertake other duties as required to ensure a positive and support experience of those accessing the service.
Job description
Job responsibilities
Key responsibilities:
- To support the person through the autism process.
- To assisting with inbound enquiries across all available platforms, including but not restricted to telephones and email.
- To work with key stakeholders, i.e. GPs or schools in the timely onboarding of people, collation of required information and distribution of post assessment reports.
- To work with clinicians to ensure timely delivery against all KPIs.
- To take ownership of secretariat responsibilities including oversight of the clinical diary and scheduling of clinical appointments appointment.
- To operate as an integral member of the Autism 360 team, contributing to service review, reflection and future planning as required.
- To maintain accurate, professional and timely records.
- To uphold the values and professional expectations of Autism 360 and the wider ADHD 360 LTD organisation.
- To attend relevant training and development to maintain and develop skills and knowledge required to maintain exceptional standards.
General / administration
- To prepare for and participate in regular supervision.
- To carry out all administrative tasks reasonably associated with the nature of the role.
- To adopt a supportive and constructive approach with others in the team.
- To follow wider ADHD 360 LTD policies and procedures.
- To undertake other duties as required to ensure a positive and support experience of those accessing the service.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths. Proficiency with all aspects of Microsoft Office, in particular Excel.
Desirable
- Qualification in an autism related area.
Experience
Essential
- Previous experience of working within a clinical setting within an administrative role, or of supporting others through clinical pathways.
- Knowledgeable about the voice of the autistic person.
- Experienced in supporting and/or working with autistic people (either lived experience or via employment).
- Diary management .
- High levels of personal and professional integrity.
- Supportive and empathic approach.
- Excellent organisational skills to enable autonomy on a day-to-day basis.
- Reflective about your skills, practice, and professional development.
- Clear defensible record keeping.
- Flexible and original in thinking and decision making.
- A commitment to work proactively within a team.
- Ability to multitask whilst maintaining high quality of work.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths. Proficiency with all aspects of Microsoft Office, in particular Excel.
Desirable
- Qualification in an autism related area.
Experience
Essential
- Previous experience of working within a clinical setting within an administrative role, or of supporting others through clinical pathways.
- Knowledgeable about the voice of the autistic person.
- Experienced in supporting and/or working with autistic people (either lived experience or via employment).
- Diary management .
- High levels of personal and professional integrity.
- Supportive and empathic approach.
- Excellent organisational skills to enable autonomy on a day-to-day basis.
- Reflective about your skills, practice, and professional development.
- Clear defensible record keeping.
- Flexible and original in thinking and decision making.
- A commitment to work proactively within a team.
- Ability to multitask whilst maintaining high quality of work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
