Complex Care Manager

Job summary

Complex Care Manager

Were looking for a kind, compassionate and resilient Complex Care Manager to join our team at Time4U LTD.

As Complex Care Manager, you will act as a visible role model of Time4U values, providing effective leadership to front line staff, driving performance, and ensuring the consistent delivery of high-quality services.

Key day-to-day duties include:

• Managing services to full KPI and compliance standards, ensuring they are always audit-ready
• Leading incident investigations, safeguarding management, and HR processes with timely and effective action
• Building and maintaining strong external stakeholder relationships to protect and enhance organisational reputation
• Coaching and developing staff, ensuring 100% completion of mandatory training, and identifying talent through the PDR process
• Driving staff recruitment, communication, and performance management to maintain a positive, consistent team culture
• Leading service delivery for new client implementations and embedding innovation to support people with complex needs
• Ensuring best practice is shared across services in partnership with other CCMs

Main duties of the job

Ensuring clients are at the centre of the care your staff are delivering

Managing the team day-to-day and ensuring the required standards are met daily.

Ensuring systems are kept to a high standard and meet organisational requirements.

Monitoring Incidents and ensuring quality reporting

Making sure all staff receive a formal probation, supervisions and appraisals in a timely manner. Creating rotas monthly ensuring the correct number of staff and skills are divided as needed.

Be responsible for promoting and protecting the welfare of those individuals supported by the service

To share in implementing the quality assurance system and submit reports to the manager

To monitor, through direct observation and contact, the maintenance of daily routines and structures

Knowledge of rota planning, ensuring adequate staff on duty with the correct skill mix and fair allocation of off duty/annual leave.

Maintaining all support plans in accordance with the services policy and audit records to follow company policy ensuring compliance.

Be a problem-solver, resolve team conflicts or between service users, deploying a team with mixed skills to assure a healthy balance is always available to our people we support.

This is a leadership role requiring strong knowledge of CQC and other regulatory requirements, excellent problem-solving skills, and the ability to inspire and motivate teams while delivering outstanding, client-focused outcomes.

About us

Time 4 U is a leading provider of complex supported living services, championing the needs of complex and high-risk individuals within the community. Registered and regulated by the Care Quality Commission (CQC), we deliver a solution-focused approach, making us the trusted choice for Local Authorities and Integrated Care Boards across England.

We live and work by our values:

Elevate

We see the positive impact on people's lives everyday. We believe in collaborative care, involving families and friends alongside clients. This ensures our support reflects their individual needs and aspirations, both now and in the future.

Nurture

Our highly skilled staff, at all levels, are experts in delivering PBS, and we are committed to continuous improvement.

Aspire

At Time 4 U, our mission is to empower individuals with complex needs to live fulfilling lives within their communities.

Bespoke

Our expertise in Positive Behavioural Support (PBS) and a deep understanding of diverse conditions enable us to create tailored support plans that address individual challenges.

Listen

We foster strong partnerships with clients, their families, and the community to create a supportive network that promotes well-being and inclusion.

Enrich

Many young people with disabilities move from children's services to adult care with limited information. At Time 4 U, we work with social workers to understand their needs and create a safe transition plan.