Station Manager

Job description

Job responsibilities

To provide and embed a supportive, motivational, and compassionate leadership culture across the station based operational teams. This role is a key leadership role in supporting ER Systems Global in continuing our journey and consistently deliver our vision and values.

Reporting and accountable to the Operational Manager for their station area and responsible for the overall management and leadership of a defined station / group of stations. This will include the line management and supervision of the station-based team which may include clinical staff, station administration, make ready and domestic staff.

The Station Manager is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for a station / group of stations. The Station Manager (SM) will work autonomously, providing working cover which will ensure continuity of management and providing high quality, visible and accessible leadership.

The SM will be accountable for the day-to-day implementation and monitoring of service delivery for their station(s) in support of the key performance indicators, working in conjunction with the wider Senior Management Team.

The SM will operate flexibly across the defined area of responsibility, and they will provide support, guidance and advice to all staff based at or visiting their station(s). The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholder and external agencies as required.

The SM will liaise closely with the Operational Manager on the provision of direct clinical care to patients. The role will provide ongoing support and post-incident feedback to teams and clinicians after operational and clinical events. The role will also work in close partnership with Human Resources (HR) and the Training Department to ensure that staff supervision, appraisal, education, and development requirement are consistently delivered.

The SM will be responsible for the oversight and management of relevant investigations, dealing with complaints and issues and ensuring swift resolution where both appropriate and possible. The SM will also provide support across wider operations in regard to investigations.

In addition to the day-to-day operational responsibilities, the SM will also support the Division on the design and implementation of local transformational change initiatives with the sole aim of enhancing service delivery and increase efficiency. This will include being a local point of contact and representative for station / area external stakeholder engagement.

Person Specification

Qualifications

Essential

• Evidence of ongoing CPD
• Experience of managing a diverse workforce
• Understanding of the wider healthcare system
• Understanding of targets
• Full driving license

Desirable

• Ambulance Sector Experience

Experience

Essential

• Relevant and evidence of experience in managerial roles
• Evidence of supervising and managing diverse teams of staff
• Ability to deal with emotional and distressing situations.
• Demonstrable professional conduct, openness, and inclusion.
• Encouraging innovative thinking in self and others.
• Working under pressure, demonstrating significant resilience, confidence, and self-belief in challenging situations.
• Ability to meet challenging deadlines and managing conflicting priorities.
• Working unsupervised and on own initiative to deliver company policies and guidelines.

Desirable

• Experience of working in a management position in customer facing role and/or ambulance service.
• Project management experience.

Knowledge and Skills

Essential

• Ability to interpret data, contribute strategy, policy, and procedures, attend meetings, and produce performance action plans.
• Resource planning skills
• Ability to lead, motivate and inspire others.
• Highly developed communication skills, both verbal and written.
• Ability to assess risks, anticipate difficulties and successfully address them.
• Proficient in MS Office based programmes.
• Committed to promoting diversity and awareness of equal opportunities.
• Ability to produce results to deadlines and work under pressure.
• Ability to work effectively within a team.
• Has knowledge regarding:
• Operational performance standards.
• CQC Requirements
• Finance
• Governance
• Employment legislation

Desirable

• Ability to think creatively and display an innovative approach to identifying and implementing solutions to further enhance the delivery of operational services.

Personal Attributes

Essential

• Desire to own the problem and deliver a workable solution.
• Demonstrates integrity through values and principles.
• Committed to diversity, difference and equality.
• Demonstrate a leadership style which is visible and democratic.
• Demonstrates self-awareness which includes awareness of impact on others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Emergency Response Systems

Address

ER Systems Global

Unit 27 Higher Walton Mill

Preston

PR5 4DJ

Employer's website

https://ersystems.global/ (Opens in a new tab)