Job summary
This role enables Delphi to evidence the
far-reaching impact our services have, playing a key role in promoting Delphi
services internally and externally.
It ensures our services have what they need
to report on outcomes effectively and accurately and equips decision makers
with the data they need to make good decisions.
It assists the company (and Business
Development colleagues) in securing funding, winning new contracts, retaining current
contracts, and keeping up to date with sector developments. The role also
assists the Delphi senior leadership team with key business priorities and
meeting targets.
Main duties of the job
Support each Service Manager / managers to ensure their
service is reporting outcomes accurately and effectively.
Remain up to date with the growth/development plans for each
Delphi service, and the company.
Collaborate with each Delphi Service Manager to ensure their
service is celebrating outcomes both internally and externally.
Assist with social media content in collaboration with the
Calico Groups communications department.
Prepare a monthly impact report using information supplied
by each service area.
Attend monthly managers meetings and regular contractual
service meeting input.
Manage data.
Complete data driven audits.
KPI reporting monthly, analysis, including narrative and
solutions.
Attendance at key meetings contract review, Combatting Drugs
partnership.
Identify internal and external opportunities to promote
Delphi services.
Remain up to date with upcoming funding and contract
opportunities.
Develop external relationships with key stakeholders.
Support the Service Managers, Senior Leadership Team, and
Business Development function with competitive tendering processes. This will
include the collation of evidence, assisting bid writers, and completing
funding applications.
Manage staff where identified by the SLT.
Sync with the wider company ethos and objectives.
Support the Senior Leadership Team with key business tasks
such as marketing a new service offer or contributing to service evolvements.
Chair a bi-monthly Delphi Nebula working Group.
About us
With passion and excellence, Delphi makes a difference to
peoples lives by providing innovative and specialist addiction services that
lead the way from dependence to freedom. Since 2007 we have provided services
in communities, prisons, and in-patient settings.
Our focus is on ensuring excellent clinical and psychosocial
service provision as part of an integrated recovery pathway that supports and
facilitates people to engage in genuine and sustainable recovery.
Delphi is part of the Calico Group, a group of innovative
charities and businesses whose shared purpose is to make a real difference to
peoples lives.
Job description
Job responsibilities
- Each service, and the company, will regularly and consistently evidence
the impact they are having on people and communities.
- Each service, and the company, will regularly and consistently celebrate
outcomes; internally with the purpose of staff motivation and learning, and
externally with the purpose of enhancing our reputation.
- Effective relationships with key stakeholders will be developed and
maintained. To include Delphi managers/leaders, key Calico personnel including
Group Business Services, Acorn, the wider Syncora/Calico Group, and external
partners.
- A regular internal Growth and Innovations meeting will occur. Here, services
will be supported to innovate, keep ahead in the sector, and adapt to ever-changing
needs.
- Decision makers across the business will be equipped with accurate and
meaningful data that will enable effective decision making.
- Delphi services will be promoted at internal and external events.
- External and internal key stakeholders will understand Delphi services and
will understand how and why Acorn and Delphi fit together.
- Our services will be promoted effectively and consistently across social
media platforms.
- Delphi services will evolve digitally and continually improve for the
benefit of the people who use our services.
- Our wider social impact will be evidenced effectively.
- Delphi will work effectively with the Group Business Development function
during competitive tendering processes, maintaining a catalogue of up-to-date
evidence and service pathways to provide at any time.
- Staff line managed by this role will contribute effectively to the
company, supported by regular supervision, training, development opportunities,
and excellent leadership.
- A monthly Delphi impact report will provide qualitative information to the
regular reporting structure.
- The people who use our services will have a voice in service developments.
- Data
management processes will be delivered safely and effectively in line with all
current regulatory requirements and internal policies and procedures.
- Continued
personal development will be ongoing.
Job description
Job responsibilities
- Each service, and the company, will regularly and consistently evidence
the impact they are having on people and communities.
- Each service, and the company, will regularly and consistently celebrate
outcomes; internally with the purpose of staff motivation and learning, and
externally with the purpose of enhancing our reputation.
- Effective relationships with key stakeholders will be developed and
maintained. To include Delphi managers/leaders, key Calico personnel including
Group Business Services, Acorn, the wider Syncora/Calico Group, and external
partners.
- A regular internal Growth and Innovations meeting will occur. Here, services
will be supported to innovate, keep ahead in the sector, and adapt to ever-changing
needs.
- Decision makers across the business will be equipped with accurate and
meaningful data that will enable effective decision making.
- Delphi services will be promoted at internal and external events.
- External and internal key stakeholders will understand Delphi services and
will understand how and why Acorn and Delphi fit together.
- Our services will be promoted effectively and consistently across social
media platforms.
- Delphi services will evolve digitally and continually improve for the
benefit of the people who use our services.
- Our wider social impact will be evidenced effectively.
- Delphi will work effectively with the Group Business Development function
during competitive tendering processes, maintaining a catalogue of up-to-date
evidence and service pathways to provide at any time.
- Staff line managed by this role will contribute effectively to the
company, supported by regular supervision, training, development opportunities,
and excellent leadership.
- A monthly Delphi impact report will provide qualitative information to the
regular reporting structure.
- The people who use our services will have a voice in service developments.
- Data
management processes will be delivered safely and effectively in line with all
current regulatory requirements and internal policies and procedures.
- Continued
personal development will be ongoing.
Person Specification
Experience
Essential
- Data analysis experience minimum 3 years
- Understanding of/experience in the drug and alcohol sector.
- Knowledge of Power BI.
- Experience of managing staff.
- Ability to engage and motivate across a variety of multi-disciplinary teams.
- Ability to implement/lead change effectively.
- Excellent presentation skills (written and verbal).
- Ability to communicate effectively to all people.
- An organised and systematic approach to work.
- Emotional intelligence.
- A belief in the power of the collective.
- Excellent relationship building and influencing skills.
- Meticulous attention to detail.
- Resilience and adaptability.
- Effective communication (written and verbal) and interpersonal skills.
- Ability to work effectively and autonomously.
- Ambition, and a passion about the objectives of the role.
Qualifications
Essential
- Educated to degree level in a relevant discipline.
Person Specification
Experience
Essential
- Data analysis experience minimum 3 years
- Understanding of/experience in the drug and alcohol sector.
- Knowledge of Power BI.
- Experience of managing staff.
- Ability to engage and motivate across a variety of multi-disciplinary teams.
- Ability to implement/lead change effectively.
- Excellent presentation skills (written and verbal).
- Ability to communicate effectively to all people.
- An organised and systematic approach to work.
- Emotional intelligence.
- A belief in the power of the collective.
- Excellent relationship building and influencing skills.
- Meticulous attention to detail.
- Resilience and adaptability.
- Effective communication (written and verbal) and interpersonal skills.
- Ability to work effectively and autonomously.
- Ambition, and a passion about the objectives of the role.
Qualifications
Essential
- Educated to degree level in a relevant discipline.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
