Job summary
The Quality and Governance Support Assistant provides
administrative and clerical support for company-wide risk management,
governance, and compliance activities for 25 hours a week.
Main duties of the job
This support role works under the
direction of the Quality and Governance Manager to help with administrative
tasks including logging incidents, complaints, Subject Access Requests and HR
compliance processes.
About us
Led by Dr Wasi Mohamad (Psychiatrist) and Sabeen Mohamad (Psychotherapist), MHWS consists of a team of highly skilled caring practitioners with a range of qualifications and experience. Our range of skills enables us to provide a holistic approach to well-being both from our understanding and appreciation of needs and in the treatments we offer. We are regulated by the Care Quality Commission.
We are proud to provide responsive NHS services to Shropshire, Telford and Wrekin patients and we continue to grow quickly as we treat more patients.
We are looking for outstanding people to join our diverse and skilled workforce. In return for your skills and commitment we offer the chance to work in a team focused on providing compassionate care for our patients. We are friendly, committed, hardworking and work with a smile.
Job description
Job responsibilities
Key Responsibilities
Compliance & Risk Management Support
- Provide administrative support for incident reporting processes
- Assist with documentation for compliance with the national patient safety reporting system (PSIRF)
- Help maintain risk reporting frameworks as directed by the Quality and Governance Manager
- Provide clerical support during audits and compliance assurance processes
Assurance & Governance Administrative Support
- Assist in preparing and formatting reports for the Assurance Board
- Help with documentation and tracking of follow-ups from Assurance Board meetings
- Maintain organised filing systems for governance documentation
Patient Feedback & Complaints Administration
- Support the Quality and Governance Manager by logging and acknowledging complaints
- Help compile and organise complaint files
- Assist with data entry of patient feedback from various sources
- Provide administrative support for logging and processing solicitor requests and subject access requests (SARs)
HR Compliance & Workforce Governance Support
- Provide administrative assistance with HR compliance processes including:
- Recruitment administration paperwork
- Processing DBS checks
- Right to Work verification documentation
- Reference collection and filing
- Assist with visa application paperwork to ensure legal compliance
- Help coordinate administrative aspects of onboarding and induction for new clinical staff
- Support healthcare benefits administration through data entry and documentation
- Assist with administrative elements of offboarding processes, including scheduling exit interviews
- Provide clerical support for employee recognition initiatives, including monthly awards
Continuous Professional Development (CPD) & Training Support
- Help with administrative coordination of onsite training
- Assist with record-keeping for compliance-related learning
Staff Survey & Employee Engagement Support
- Provide administrative assistance in conducting the annual staff survey
- Help compile and organise data for action plans to improve employee engagement
Job description
Job responsibilities
Key Responsibilities
Compliance & Risk Management Support
- Provide administrative support for incident reporting processes
- Assist with documentation for compliance with the national patient safety reporting system (PSIRF)
- Help maintain risk reporting frameworks as directed by the Quality and Governance Manager
- Provide clerical support during audits and compliance assurance processes
Assurance & Governance Administrative Support
- Assist in preparing and formatting reports for the Assurance Board
- Help with documentation and tracking of follow-ups from Assurance Board meetings
- Maintain organised filing systems for governance documentation
Patient Feedback & Complaints Administration
- Support the Quality and Governance Manager by logging and acknowledging complaints
- Help compile and organise complaint files
- Assist with data entry of patient feedback from various sources
- Provide administrative support for logging and processing solicitor requests and subject access requests (SARs)
HR Compliance & Workforce Governance Support
- Provide administrative assistance with HR compliance processes including:
- Recruitment administration paperwork
- Processing DBS checks
- Right to Work verification documentation
- Reference collection and filing
- Assist with visa application paperwork to ensure legal compliance
- Help coordinate administrative aspects of onboarding and induction for new clinical staff
- Support healthcare benefits administration through data entry and documentation
- Assist with administrative elements of offboarding processes, including scheduling exit interviews
- Provide clerical support for employee recognition initiatives, including monthly awards
Continuous Professional Development (CPD) & Training Support
- Help with administrative coordination of onsite training
- Assist with record-keeping for compliance-related learning
Staff Survey & Employee Engagement Support
- Provide administrative assistance in conducting the annual staff survey
- Help compile and organise data for action plans to improve employee engagement
Person Specification
Experience
Essential
- Communication Skills
- Excellent written and verbal communication
- Professional phone and email etiquette
- Ability to draft and proofread documents
- Organisational Skills
- Ability to manage multiple tasks and priorities
- Strong calendar and meeting management
- Experience with filing systems (digital and physical)
- Technical Proficiency
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Interpersonal Skills
- Friendly, approachable, and team-oriented
- Able to work with a variety of people at all levels of the organization
- Maintains professionalism under pressure
- Attention to Detail
- Accuracy in data entry, scheduling, and document management
- Careful review of communications and documentation
- Confidentiality and Integrity
- Demonstrates discretion with sensitive or confidential information
- Trustworthy and reliable
- Time Management
- Prioritizes tasks efficiently
- Meets deadlines consistently
Desirable
- Experience of working in a healthcare environment
- Previous administrative role
- Experience with handling sensitive and confidential information
Person Specification
Experience
Essential
- Communication Skills
- Excellent written and verbal communication
- Professional phone and email etiquette
- Ability to draft and proofread documents
- Organisational Skills
- Ability to manage multiple tasks and priorities
- Strong calendar and meeting management
- Experience with filing systems (digital and physical)
- Technical Proficiency
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Interpersonal Skills
- Friendly, approachable, and team-oriented
- Able to work with a variety of people at all levels of the organization
- Maintains professionalism under pressure
- Attention to Detail
- Accuracy in data entry, scheduling, and document management
- Careful review of communications and documentation
- Confidentiality and Integrity
- Demonstrates discretion with sensitive or confidential information
- Trustworthy and reliable
- Time Management
- Prioritizes tasks efficiently
- Meets deadlines consistently
Desirable
- Experience of working in a healthcare environment
- Previous administrative role
- Experience with handling sensitive and confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
