Healthcare Assistant (Zero Hour) Birmingham

Job summary

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.

Main duties of the job

You will

• Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
• Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
• Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
• Drive ambulances when required, ensuring safe, smooth and timely journeys
• Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
• Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests
• Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority
• Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
• Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
• Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction

About us

Prometheus Safe & Secure are a leading provider of secure patient transportation and mental health support. Our premium services deliver rapid response times, a comprehensive care team, and dedicated industry-standard transportation vehicles - all designed to facilitate a safe and comfortable experience for every patient in our care. With bespoke, secure transport solutions tailored to a diverse range of needs, we provide more than just efficient transportation; we offer peace of mind to our patients and their loved ones in vulnerable or sensitive moments. With our unwavering dedication to safety, security, and compassion, Prometheus strives to set the standard for excellence in secure mental health and transportation services.