Go back
Prometheus Safe and Secure

Customer Relationship Manager

The closing date is 31 October 2025

Apply for this job

Job summary

Are you a confident sales professional looking for a role where your work truly impacts people's lives? Join us as Customer Relationship Manager and help us build trusted partnerships with NHS Trusts, Local Authorities and care providers across the UK.

Main duties of the job

  • Meet customers face to face each week to build and maintain strong relationships
  • Generate and secure spot purchase opportunities with NHS Trusts Local Authorities and independent providers
  • Act as the main contact for key accounts ensuring excellent service and repeat business
  • Develop new opportunities through networking market research and direct approaches
  • Use CRM tools to manage leads track activity and keep the pipeline up to date
  • Represent Prometheus at meetings local events and conferences presenting our services with confidence

About us

Prometheus Safe & Secure are a leading provider of secure patient transportation and mental health support. Our premium services deliver rapid response times, a comprehensive care team, and dedicated industry-standard transportation vehicles - all designed to facilitate a safe and comfortable experience for every patient in our care.

With bespoke, secure transport solutions tailored to a diverse range of needs, we provide more than just efficient transportation; we offer peace of mind to our patients and their loved ones in vulnerable or sensitive moments. With our unwavering dedication to safety, security, and compassion, Prometheus strives to set the standard for excellence in secure mental health and transportation services.

Details

Date posted

29 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

oc-1759142106-IQ3N0

Job locations

Birmingham

Birmingham

B24 9FD


Job description

Job responsibilities

We partner with NHS Trusts, Local Authorities and independent providers to deliver reliable, responsive and compassionate services.

Our colleagues are proud to work for a company that values professionalism, compassion and doing the right thing, and we give our people the tools and trust they need to succeed.

We are now looking for a Customer Relationship Manager to help us grow and strengthen these partnerships. In this role you will be in front of customers every week, building trusted relationships, securing spot purchase opportunities and ensuring Prometheus is always the first call when urgent support is needed. Reporting directly to the Sales and Marketing Director, you will play a key role in driving revenue and long term customer loyalty.

What We Are Looking For

  • Proven experience in sales or account management ideally within healthcare NHS Local Authority commissioning or another service led sector
  • A consistent track record of winning business and achieving targets
  • Strong relationship building negotiation and communication skills
  • Confidence engaging with clients at all levels in a professional face to face setting
  • A proactive organised and target driven approach with commercial awareness

    • Job description

    Job responsibilities

    We partner with NHS Trusts, Local Authorities and independent providers to deliver reliable, responsive and compassionate services.

    Our colleagues are proud to work for a company that values professionalism, compassion and doing the right thing, and we give our people the tools and trust they need to succeed.

    We are now looking for a Customer Relationship Manager to help us grow and strengthen these partnerships. In this role you will be in front of customers every week, building trusted relationships, securing spot purchase opportunities and ensuring Prometheus is always the first call when urgent support is needed. Reporting directly to the Sales and Marketing Director, you will play a key role in driving revenue and long term customer loyalty.

    What We Are Looking For

  • Proven experience in sales or account management ideally within healthcare NHS Local Authority commissioning or another service led sector
  • A consistent track record of winning business and achieving targets
  • Strong relationship building negotiation and communication skills
  • Confidence engaging with clients at all levels in a professional face to face setting
  • A proactive organised and target driven approach with commercial awareness

    • Person Specification

    Qualifications

    Essential

    • Proven experience in sales or account management ideally within healthcare NHS Local Authority commissioning or another service led environment
    • A clear track record of winning business and consistently achieving targets
    • Strong ability to build relationships influence decisions and negotiate effectively
    • Confident engaging with clients at all levels in a professional face to face capacity
    • Proactive organised and target driven with strong commercial awareness
    • Comfortable working independently managing your time and travelling regularly to meet customers

    Experience

    Essential

    • Full right to work in the UK
    • Full UK driving licence with access to your own vehicle
    Person Specification

    Qualifications

    Essential

    • Proven experience in sales or account management ideally within healthcare NHS Local Authority commissioning or another service led environment
    • A clear track record of winning business and consistently achieving targets
    • Strong ability to build relationships influence decisions and negotiate effectively
    • Confident engaging with clients at all levels in a professional face to face capacity
    • Proactive organised and target driven with strong commercial awareness
    • Comfortable working independently managing your time and travelling regularly to meet customers

    Experience

    Essential

    • Full right to work in the UK
    • Full UK driving licence with access to your own vehicle

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Prometheus Safe and Secure

    Address

    Birmingham

    Birmingham

    B24 9FD


    Employer's website

    https://www.psecure.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Prometheus Safe and Secure

    Address

    Birmingham

    Birmingham

    B24 9FD


    Employer's website

    https://www.psecure.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Head of Talent

    George Runham

    grunham@psecure.co.uk

    Details

    Date posted

    29 September 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    oc-1759142106-IQ3N0

    Job locations

    Birmingham

    Birmingham

    B24 9FD


    Privacy notice

    Prometheus Safe and Secure's privacy notice (opens in a new tab)