Job responsibilities
Administrator Job Description
Post:
Administrator
Pay band:
£25486.50 per annum pro rata
Contract:
Initially 1 year Fixed Term Part time 20
hrs per week (Mon Fri)
Date:
July 2025
Reporting to:
Business manager
Responsible to:
CEO
Base:
Home/Matthews Hub Office
Matthews Hub values promote a culture that:
Is respectful and caring to all
Focuses on each person's individual needs
Promotes personal autonomy and the right to
lead an authentic autistic life
Provides a safe environment
Works in partnership with families and other
services
Promotes a can do attitude
Promotes quality of care with dignity and
respect
Job Role/Purpose:
Provide administrative
support to Matthews Hub Business Manager and Training Team including all
related support for Oliver McGowan (OM) training schedules and having a
person centred approach that meets the needs of co-experts with lived
experience of Autism Spectrum Disorder (ASD) & Learning Disabilities (LD)
who support the delivery of OM training.
Ensuring
administrative processes are in place to deliver services efficiently and
effectively.
Key Duties & Responsibilities:
Training Team Support
o
Supporting the booking and organisation of workshops
& sessions, including creating bookings & contact details via Ticket
source, Teams and Zoom as required
Oliver McGowan (OM) training support
o
Training scheduling & venue organising
o
Maintaining attendees database
o
Booking co-experts for lived experience training
with partner organisations
o
Confirm travel arrangements and payments for
co-experts
o
Manage general calls/emails relating to OM
training
Creation of certificates for all training
Managing training surveys and feedback
Assisting Business Manager with weekly and month
end reporting data
Monitor and update staff training requirements
General office duties as required
NB: This job
description outlines the key duties that are expected of you within the role
although is not an exhaustive list. It
may be amended in line with experience, business requirements and as a result
of any future organisational change.
Other Responsibilities:
The post holder will work
within Matthews Hub policies and procedures including those relating to
Health and Safety, Data Protection, Equal Opportunities and Safeguarding
Vulnerable Adults.
The Health and Safety at Work
Act 1974 and other associated legislation places responsibilities for Health
and Safety on all employees. Therefore, it is the post holders responsibility
to take reasonable care of the Health and Safety and Welfare of her/himself/ themselves
and other employees in accordance with legislation.
The post holder will be
thoroughly acquainted with the position of fire extinguishers, escape routes
and the action to be taken in case of fire.
The above duties may involve having access to
confidential information. Confidentiality must be maintained at all times. Members
information will be handled fairly, lawfully and as transparently as
possible.
Matthews Hub is committed
to safeguarding and promoting the welfare of young people and vulnerable
adults and expects all our employees and volunteers to share this commitment.
The above
principal accountabilities are not exhaustive and may vary without changing
the character of the job role or level of responsibilities.
Knowledge, Skills and Abilities:
Knowledge:
Strong working knowledge of Microsoft Office 365
(essential)
Working knowledge of SharePoint (desirable)
Good standard of general education (NVQ level2
or equivalent)
Working knowledge of Ticket Source, MS Teams
& Zoom (essential)
Familiarity with the issues which people with autism
face on a day-to-day basis (desirable)
Experience supporting colleagues with learning
disabilities through accessible communication, environment and personalised
support (desirable)
Skills:
Excellent organisational skills &
flexibility
Excellent interpersonal and customer service
skills
Friendly telephone manner
Ability to plan and organise
Respect for the autonomy and rights of members
Ability to communicate effectively with
members, staff, Trustees, public and all related organisations
Ability to always maintain a high level of
confidentiality and discretion.
Not easily offended
Fun with a good sense of humour
Personal
Qualities:
Patience, empathy & strong communication
skills
Mature, friendly and professional manner
Commitment to provision of a high-quality
service
Open minded down to earth, proactive &
bright
Ability to learn quickly & willing to
learn
Good team player
Ability to remain calm under pressure
Self-motivated
Disclosure
and Barring Service Check
This post is
subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as
such it will be necessary for a submission for Disclosure to be made to the
Disclosure and Barring Service (formerly known as CRB) to check for previous
criminal convictions.