Job summary
We are recruiting a motivated Customer Care Representative to join our UK Operations Team.
Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
We are looking for like-minded individuals to join our team today! Rare and exciting opportunity to kick off a career in the medical device industry.
This is a full-time, on-site position based at our Bagshot, Surrey office.
Please note that applications from individuals based outside the Surrey area or outside the UK will not be considered, as we are unable to provide relocation assistance or visa sponsorship.
Main duties of the job
Responsibilities include but are not limited to:
- Inbound & Outbound Phone calls
- Salesforce ticket management
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
About us
iRhythm is redefining the way cardiac arrhythmias are diagnosed through innovation. Our unique platform, the iRhythm monitoring service, utilizes an advanced FDA-cleared AI with the only deep-learned algorithm clinically proven to be as accurate as expert cardiologists.
We aspire to be the world leader in the management of cardiac arrhythmia information. With over 8 million patients served,over 1.5 billion hours of heartbeat data analyzed,and a growing body of clinical evidenceamassed along the way, we are working to set a new standard in empowering providers to diagnose arrhythmias.
While we are not part of the NHS, we are proud to work in close partnership with the NHS to support patient care and healthcare delivery.
Job description
Job responsibilities
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Utilize Salesforce tool to track patient and account interactions
- Previous customer service administration experience is highly preferred, specifically in a healthcare setting
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work pattern
- 40 hours per week, Monday - Friday: 2 days (8am 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
- This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
Job description
Job responsibilities
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Utilize Salesforce tool to track patient and account interactions
- Previous customer service administration experience is highly preferred, specifically in a healthcare setting
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work pattern
- 40 hours per week, Monday - Friday: 2 days (8am 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
- This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
Person Specification
Experience
Essential
- Demonstrated experience in delivering high-quality customer service via telephone and email
Knowledge, skills and abilities
Essential
- Demonstrated experience in delivering high-quality customer service via telephone and email
- Strong verbal and written communication skills
- Strong IT/data entry skills
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Ability to work in a team environment, supporting the objectives and goals of the organization
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Technical Skills Required:
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
Desirable
- Preferable experience in Salesforce but not required
Qualifications
Desirable
- Secondary School and College qualifications preferred
Person Specification
Experience
Essential
- Demonstrated experience in delivering high-quality customer service via telephone and email
Knowledge, skills and abilities
Essential
- Demonstrated experience in delivering high-quality customer service via telephone and email
- Strong verbal and written communication skills
- Strong IT/data entry skills
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Ability to work in a team environment, supporting the objectives and goals of the organization
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Technical Skills Required:
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
Desirable
- Preferable experience in Salesforce but not required
Qualifications
Desirable
- Secondary School and College qualifications preferred
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
