Job summary
Outpatient Network is recruiting Patient Booking Coordinatorsto
join our remote administrative team supporting outpatient services across Manchester
University NHS Foundation Trust (MFT).
This is an exciting
opportunity to work from home while helping patients access timely care across
multiple specialities, including Dermatology, ENT, Urology, and General
Surgery.
Full training is provided including Epic and Hive systems and flexible
working arrangements are available.
Main duties of the job
As a Patient Booking Coordinator, you will play a key role in ensuring patients are efficiently booked into outpatient clinics and procedures. You will manage patient appointment schedules, maintain patient tracking lists (PTLs), and communicate effectively with clinical and administrative colleagues.
Duties include:
- Booking new and follow-up outpatient appointments across a range of specialities.
- Managing and updating Patient Tracking Lists (PTLs) and scheduling systems.
- Communicating with patients, clinicians, and service managers via telephone and email.
- Supporting efficient use of outpatient capacity and ensuring smooth patient flow.
- Recording data accurately using hospital systems (Epic and Hive training provided).
- Maintaining confidentiality and adhering to GDPR and information governance standards.
Working collaboratively with remote and on-site teams to support operational performance.
About us
Outpatient Network partners with NHS Trusts to deliver
high-quality, patient-focused outpatient services.
We work closely with MFT to help reduce waiting times and improve access to
care for patients across the Greater Manchester area.
Youll be joining a friendly and supportive remote team where
flexibility, professionalism, and collaboration are valued.
Job description
Job responsibilities
As a Patient Booking Coordinator, you will play a key role in ensuring patients are efficiently booked into outpatient clinics and procedures. You will manage patient appointment schedules, maintain patient tracking lists (PTLs), and communicate effectively with clinical and administrative colleagues.
Duties include:
- Booking new and follow-up outpatient appointments across a range of specialities.
- Managing and updating Patient Tracking Lists (PTLs) and scheduling systems.
- Communicating with patients, clinicians, and service managers via telephone and email.
- Supporting efficient use of outpatient capacity and ensuring smooth patient flow.
- Recording data accurately using hospital systems (Epic and Hive training provided).
- Maintaining confidentiality and adhering to GDPR and information governance standards.
- Working collaboratively with remote and on-site teams to support operational performance.
Job description
Job responsibilities
As a Patient Booking Coordinator, you will play a key role in ensuring patients are efficiently booked into outpatient clinics and procedures. You will manage patient appointment schedules, maintain patient tracking lists (PTLs), and communicate effectively with clinical and administrative colleagues.
Duties include:
- Booking new and follow-up outpatient appointments across a range of specialities.
- Managing and updating Patient Tracking Lists (PTLs) and scheduling systems.
- Communicating with patients, clinicians, and service managers via telephone and email.
- Supporting efficient use of outpatient capacity and ensuring smooth patient flow.
- Recording data accurately using hospital systems (Epic and Hive training provided).
- Maintaining confidentiality and adhering to GDPR and information governance standards.
- Working collaboratively with remote and on-site teams to support operational performance.
Person Specification
Experience
Essential
- Excellent organisational and time management skills.
- Strong communication and interpersonal abilities.
- Attention to detail and accuracy.
- Confident using IT systems and databases.
- Ability to manage workload independently while working remotely.
- Secure home working environment with reliable internet access.
Desirable
- Previous NHS or healthcare administrative experience.
- Experience using Epic or Hive systems.
- Understanding of outpatient pathways within MFT or similar settings.
Person Specification
Experience
Essential
- Excellent organisational and time management skills.
- Strong communication and interpersonal abilities.
- Attention to detail and accuracy.
- Confident using IT systems and databases.
- Ability to manage workload independently while working remotely.
- Secure home working environment with reliable internet access.
Desirable
- Previous NHS or healthcare administrative experience.
- Experience using Epic or Hive systems.
- Understanding of outpatient pathways within MFT or similar settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
