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ProblemShared

Clinical Intake Team Leader

Information:

This job is now closed

Job summary

ProblemShared is seeking an experienced clinician to join our Clinical Intaketeam. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one. Our digital journeys are right at the heart of what we do and our goal is to offer seamless digital experiences to support exceptional healthcare.

The team is responsible for assessing the initial presentation of all clients and determining their suitability for assessment and support via our NICE complaint remote pathway. An important component of the intake process is to assess mental health risk.

We offer comprehensive neurodevelopmental assessment and post diagnostic support toa range of clients including the NHS and major health insurers.

Main duties of the job

The role is ideal for health professionals with a minimum of 4 years clinical experience, which must include experience of Mental Health risk assessment.

This is a role for a motivated, enthusiastic Digital Healthcare Team Leader. You will oversee and manage a team of clinicians and will be supported by a clinical lead. This role is integral to ensuring high standards of clinical care and efficient operation of our digital healthcare services.

About us

ProblemSharedis a key innovator in the rapidly expanding field of digital mind health.

We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.

We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.

At ProblemShared we dont just look at your CV. Were more passionate about who you are and your potential. We also know that everyone has a life outside work, so were happy to discuss flexible working. We embrace difference and individuality and are proud to be equal opportunity employer.

Details

Date posted

08 January 2025

Pay scheme

Other

Salary

£62,500 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

E0376-25-0002

Job locations

16 High Holborn

London

WC1V 6BX


Job description

Job responsibilities

Key Responsibilities:

Responding to complaints

Conducting case reviews

Team Management

Performance management

Accountable for utilisation targets

Recruitment, Interviewing and Induction - support the Clinical Lead in delivering against recruitment targets by taking responsibility for interviewing and hiring appropriate candidates

Escalation of issues

MDT / Zoning meetings

Ensuring delivery of evidence based high quality care in line with national guidance -https://www.nice.org.uk/guidance/ng87

Quality Check:

Perform monthly quality checks on a percentage of calls within the team, to maintain high clinical standards, using the standardised auditing template (Appendix 2)

Identify areas for improvement and provide constructive feedback to clinicians.

Team Leadership:

Ensure the companys core values underpin all care delivered

Provide clinical and pastoral support to team members

Deliver probation reviews to each team member

Deliver annual clinical Performance Development Reviews for each team member

Carry out duties which may be reasonably required by Problem Shared.

Be an advocate for Problem Shared both within the company and when communicating externally.

Meetings and Communication:

Chair weekly team meetings to discuss updates, address concerns, and foster team collaboration. These should be driven by the standard agenda

Attend weekly meetings with the Clinical Lead to report on team performance, discuss strategic initiatives, and align on goals.

Provide MDT support where necessary

Additional Responsibilities:

Maintain up-to-date knowledge of best practices and industry standards in digital healthcare, in your specific field.

Collaborate with other team leaders and departments to ensure integrated and coordinated care.

Address any issues or conflicts within the team promptly and effectively.

Ensure compliance with all relevant regulations and policies.

Attend risk escalation meetings

Job description

Job responsibilities

Key Responsibilities:

Responding to complaints

Conducting case reviews

Team Management

Performance management

Accountable for utilisation targets

Recruitment, Interviewing and Induction - support the Clinical Lead in delivering against recruitment targets by taking responsibility for interviewing and hiring appropriate candidates

Escalation of issues

MDT / Zoning meetings

Ensuring delivery of evidence based high quality care in line with national guidance -https://www.nice.org.uk/guidance/ng87

Quality Check:

Perform monthly quality checks on a percentage of calls within the team, to maintain high clinical standards, using the standardised auditing template (Appendix 2)

Identify areas for improvement and provide constructive feedback to clinicians.

Team Leadership:

Ensure the companys core values underpin all care delivered

Provide clinical and pastoral support to team members

Deliver probation reviews to each team member

Deliver annual clinical Performance Development Reviews for each team member

Carry out duties which may be reasonably required by Problem Shared.

Be an advocate for Problem Shared both within the company and when communicating externally.

Meetings and Communication:

Chair weekly team meetings to discuss updates, address concerns, and foster team collaboration. These should be driven by the standard agenda

Attend weekly meetings with the Clinical Lead to report on team performance, discuss strategic initiatives, and align on goals.

Provide MDT support where necessary

Additional Responsibilities:

Maintain up-to-date knowledge of best practices and industry standards in digital healthcare, in your specific field.

Collaborate with other team leaders and departments to ensure integrated and coordinated care.

Address any issues or conflicts within the team promptly and effectively.

Ensure compliance with all relevant regulations and policies.

Attend risk escalation meetings

Person Specification

Qualifications

Essential

  • Qualifications:
  • Registered healthcare professional with relevant qualifications
  • Proven experience in a leadership or managerial role within a healthcare setting.
  • Strong understanding of digital healthcare platforms and technologies.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritise, and manage time effectively.
  • Commitment to maintaining high standards of clinical care and continuous improvement.
  • Key Competencies:
  • Excellent assessment skills
  • Leadership and team management skills.
  • Critical thinking and problem-solving abilities.
  • Attention to detail and strong organisational skills.
  • Adaptability to work in a fast-paced and evolving digital environment.
Person Specification

Qualifications

Essential

  • Qualifications:
  • Registered healthcare professional with relevant qualifications
  • Proven experience in a leadership or managerial role within a healthcare setting.
  • Strong understanding of digital healthcare platforms and technologies.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritise, and manage time effectively.
  • Commitment to maintaining high standards of clinical care and continuous improvement.
  • Key Competencies:
  • Excellent assessment skills
  • Leadership and team management skills.
  • Critical thinking and problem-solving abilities.
  • Attention to detail and strong organisational skills.
  • Adaptability to work in a fast-paced and evolving digital environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

ProblemShared

Address

16 High Holborn

London

WC1V 6BX


Employer's website

https://www.problemshared.net/ (Opens in a new tab)

Employer details

Employer name

ProblemShared

Address

16 High Holborn

London

WC1V 6BX


Employer's website

https://www.problemshared.net/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Talent Acquisition Manager

Beth Billing

beth.billing@problemshared.net

Details

Date posted

08 January 2025

Pay scheme

Other

Salary

£62,500 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

E0376-25-0002

Job locations

16 High Holborn

London

WC1V 6BX


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