Job summary
Overview
ProblemShared is seeking an experienced Head of Assessment Services to join our Clinical Services team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one.
We are looking for someone able to deliver what is needed; clinical excellence at scale, nurturing and contributing to an outstanding culture and employee experience, whilst being laser-focused on client experience. The successful candidate will work hand-in-glove with Autism, ADHD and SpLD Clinical Leads and assessors. You will need to be a self-starter, work with both clinicians and business teams to ensure that everyone is heard, respected and that they function to the best of their abilities.
Main duties of the job
We are looking for someone able to deliver what is needed; clinical excellence at scale, nurturing and contributing to an outstanding culture and employee experience, whilst being laser-focused on client experience. The successful candidate will work hand-in-glove with Autism, ADHD and SpLD Clinical Leads and assessors. You will need to be a self-starter, work with both clinicians and business teams to ensure that everyone is heard, respected and that they function to the best of their abilities.
About us
ProblemSharedis a key innovator in the rapidly expanding field of digital mind health.
We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.
We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.
At ProblemShared we dont just look at your CV. Were more passionate about who you are and your potential. We also know that everyone has a life outside work, so were happy to discuss flexible working. We embrace difference and individuality and are proud to be equal opportunity employer
ProblemShared is a remote business, and we have no central office. As a result, the team all work from home (or other suitable locations) so you will need to be comfortable with this as a working environment and have a reliable internet connection. We have a lot to achieve to deliver a truly excellent proposition for our community of professionals and their clients and so the successful new team members need to be highly motivated self-starters.
Job description
Job responsibilities
What the job involves
- Inclusive leadership, professional standards, and accountability
- Maintain Governance, patient safety and quality, working in close collaboration with the Clinical Governance and Risk Division
- Workforce planning and resource management
- Working closely with the COO and Business Manager to ensure Clinical Ops processes are efficient and effective.
- Scaling the team sustainably in line with the needs of the business
- Client experience
- Performance and operational oversight
- Line management of Clinical Leads
- Driving collaborative working and clinical effectiveness across Clinical teams, working closely with Operations to ensure a joined-up Client experience.
OPERATIONALISING CLINICAL EXCELLENCE:
- To implement measures to improve clinical effectiveness and support assurance for all regulated and non-regulated clinical activity in line with CQC requirements.
- Implement and monitor outcome metrics across clinical services.
- Work in close collaboration with Clinical Risk and Governance Division to implement and iteratively refine ensure tighter KPIs and clearer reporting.
- Work closely with closely with Chief Clinical Growth Officer on clinician training and development, and the implementation of new service lines.
- Deputise, when required, for the Clinical Director, working closely with the Medical Director, and Clinical Leads to ensure the clinical robustness of processes, adherence to protocols and the further development of monitoring and reporting systems to ensure safe practice is always our key priority.
Job description
Job responsibilities
What the job involves
- Inclusive leadership, professional standards, and accountability
- Maintain Governance, patient safety and quality, working in close collaboration with the Clinical Governance and Risk Division
- Workforce planning and resource management
- Working closely with the COO and Business Manager to ensure Clinical Ops processes are efficient and effective.
- Scaling the team sustainably in line with the needs of the business
- Client experience
- Performance and operational oversight
- Line management of Clinical Leads
- Driving collaborative working and clinical effectiveness across Clinical teams, working closely with Operations to ensure a joined-up Client experience.
OPERATIONALISING CLINICAL EXCELLENCE:
- To implement measures to improve clinical effectiveness and support assurance for all regulated and non-regulated clinical activity in line with CQC requirements.
- Implement and monitor outcome metrics across clinical services.
- Work in close collaboration with Clinical Risk and Governance Division to implement and iteratively refine ensure tighter KPIs and clearer reporting.
- Work closely with closely with Chief Clinical Growth Officer on clinician training and development, and the implementation of new service lines.
- Deputise, when required, for the Clinical Director, working closely with the Medical Director, and Clinical Leads to ensure the clinical robustness of processes, adherence to protocols and the further development of monitoring and reporting systems to ensure safe practice is always our key priority.
Person Specification
Qualifications
Essential
- Consultant psychologist/ Psychiatrist
- Senior Nurse/ Matron (Band 8C/D)
- Experience:
- Extensive experience leading a similarly complex clinical service, e.g. NHS community service, Hospital Setting, Private Healthcare provider.
- Experience of managing large clinical teams and individual performance where concerns about individual practice arise.
- Experience of working in a constantly changing environment
- Experience of managing a fast-growing service
Skills:
Essential
- Skills:
- Ability to communicate effectively with stakeholders both 1:1 and in presentations.
- Good communication, interpersonal and influencing skills. Team player and proven leadership qualities and experience
- Ability to manage a large and diverse, homebased team.
- Multidisciplinary team management
- Ability to quickly assimilate and critically analyse new information for example finance, governance, performance, contracting.
- IT literate
- Flexibility, innovation, and adaptability at work to meet competing priorities.
- Enhanced DBS
Person Specification
Qualifications
Essential
- Consultant psychologist/ Psychiatrist
- Senior Nurse/ Matron (Band 8C/D)
- Experience:
- Extensive experience leading a similarly complex clinical service, e.g. NHS community service, Hospital Setting, Private Healthcare provider.
- Experience of managing large clinical teams and individual performance where concerns about individual practice arise.
- Experience of working in a constantly changing environment
- Experience of managing a fast-growing service
Skills:
Essential
- Skills:
- Ability to communicate effectively with stakeholders both 1:1 and in presentations.
- Good communication, interpersonal and influencing skills. Team player and proven leadership qualities and experience
- Ability to manage a large and diverse, homebased team.
- Multidisciplinary team management
- Ability to quickly assimilate and critically analyse new information for example finance, governance, performance, contracting.
- IT literate
- Flexibility, innovation, and adaptability at work to meet competing priorities.
- Enhanced DBS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
