Delivery Manager (Continuing Healthcare) - Remote based

Job description

Job responsibilities

Current vacancy: Delivery Manager(Continuing Healthcare)

Location: Remote

Job type: Permanent

The role will be to work alongside the other Delivery Managers to lead the teams delivering Continuing Healthcare and Adult Social Care programmes of work, services and associated programmes. You will be responsible for the management of a committed and diverse team consisting of social care, nursing, and administrative professionals.

You will have direct line management responsibility for our Delivery Leads who are aligned to programmes of work. You will oversee the delivery of specific client programs and engage confidently with Clients on a regular basis.

You will be a member of the Delivery Management Team and key to the growth of the organisation, which is currently on a steep trajectory. You will be a champion for quality, putting the individual at the heart of what we do. You will have responsibility for the quality assurance of program work in line with the CHC (Continuing Health Care) National Framework 2022 and Care Act 2014 and our high client service requirements. This will include audits, reviews, and being the point of reference for any complaints, safeguarding alerts, local resolution process or interagency disputes.

You will be a qualified Nurse, Allied Health professional or Social Worker and be currently registered with your professional registration body.

Principal tasks and activities:

To lead the delivery teams and line management of the Delivery Leads.

To ensure that team members are supported and developed to reach their potential.

Undertake and support audits relating to all functions across Liaison Care.

Work closely with the COO and other members of the Delivery Management team to improve service offerings and business efficiencies.

Support a proactive and inclusive culture, leading by example.

Development and review of policies, systems, and processes around CHC, 1-1 Care, Fast Track, Adult Social Care and Joint Funded packages of care linked to the relevant key national and local priorities.

Development of strong clinical and social care evidence-based governance processes, including appropriate input to aid protection of vulnerable adults and children.

Support the development of local policies and processes, and long-term strategic plans. Communication and Relationships Engaging with teams to provide updates on business growth, performance, and priorities.

Ensuring effective communication and liaison with key stakeholders, including the individual and their families or representatives, ICB (Integrated Care Board) colleagues, local authority professionals, solicitors, and private and statutory care providers.

Responsibility for ensuring individual / carer involvement at all stages of the Liaison Care processes.

Promote excellent customer care throughout the Liaison Care process, ensuring local resolution of any concerns where possible.

Knowledge, Training and Experience

Specialist knowledge across a wide range of work procedures and practices related to CHC, Adult Social Care Assessment and Reviews, 1-1 funding reviews, knowledge of the Mental Capacity Act, and Deprivation of Liberty Safeguarding.

Provision of specialist subject matter expert advice, as necessary. Non-clinical advice includes information on national and local policies and strategies, including Adult Social Care development and requirement

Assimilate national policy and guidance, interpreting the local implications, cascading, and ensuring implementation. Analytical and Judgemental

To work within performance management data to ensure effective monitoring of activity, analysis, and contract compliance.

Chair Local Resolution Meetings, specifically CHC resolution meetings where these arise Planning and Organisational

Responsible for ensuring that robust systems are in place to assess and review an individuals care and support needs.

Responsible for ensuring consistency in the application of national and local policy on eligibility for CHC and Adult Social Care

Identify and respond to changing priorities within own workload and support others to do the same.

Devise and implement programmes to manage resources and workload demands.

Responsible for ensuring care and support Reviews happen in a timely manner, are of a high standard of quality and are compliant.

Person Specification

Skills & Competencies

Essential

• Able to develop and maintain good working relationships internally and across partner organisations.
• Excellent planning and organisation skills and able to prioritise effectively.
• Coaching and developing team members
• Effective problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to prepare and produce concise yet insightful communications for senior stakeholders/customers.
• Negotiation and influencing skills.
• Ability to identify risks, anticipate issues and create solutions to resolve problems in relation to project or service delivery.
• Able to work on own initiative but also as part of a collaborative team.

Experience

Essential

• Management experience gained within an ICB/NHS or Social Care environment.
• Effective team management and development of individuals to achieve their potential.
• Working collaboratively to achieve targets as part of a management team.
• In depth knowledge of continuing health care policy, adult social care policies and recognising and delivering care and best practice.
• Change management and process development.

Qualifications

Essential

• Registered Nurse, Allied Health professional or Social Work qualification
• Evidence of continuing professional development (CPD)
• Report writing skills.

Desirable

• Management qualification
• Coaching qualification
• Project management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liaison Group

Address

Liaison Court

Vincent Road

Worcester

Worcestershire

WR5 1BW

Employer's website

https://liaisongroup.com/recruitment/ (Opens in a new tab)