Senior Administrator (CQC Registered Manager)

Job description

Job responsibilities

Job title: Senior Administrator (CQC Registered Manager)

Employer: YorMed Ambulance Service

Location: Head Office Malton, North Yorkshire

Salary: Competitive, dependent on experience

Contract: Permanent, fulltime

Hours: 45 per week (some flexibility required)

Reporting to: Commercial Director

Accountable for: All administrative, operational, and support staff Regulated activity: Transport services, triage and medical advice provided remotely (and any additional regulated activities specified in CQC registration)

About YorMed Ambulance Service

YorMed Ambulance Service provides reliable, professional and patient centred ambulance and medical services across the North of England and Wales. Every journey matters to us from routine patient transfers to complex medical deployments.

As the organisation continues to grow, were looking for a highly organised and confident professional to join us as Senior Administrator (CQC Registered Manager). This is a key leadership role at the heart of our business, ensuring our administrative systems, compliance processes and regulatory standards remain robust and responsive.

Job Summary

The Senior Administrator will lead the coordination of all administrative activity within YorMed Ambulance Service and hold legal responsibility as the CQC Registered Manager. They will ensure ongoing compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and support the leadership team in driving quality, safety, and continuous improvement.

Main duties and responsibilities

• Act as the CQC Registered Manager for YorMed Ambulance Service, maintaining full awareness of the regulation, inspection and reporting requirements.
• Lead and manage administrative operations including HR documentation, rota management, governance systems and recordkeeping.
• Develop, maintain and audit internal policies, procedures and quality systems in line with CQC Key Lines of Enquiry (KLOEs).
• Work closely with the Managing Director and senior team to ensure safe, effective, caring and responsive service delivery.
• Linemanage administrative and compliance staff, supporting performance, development and wellbeing.
• Coordinate internal audits, investigations and incident reporting; ensure action plans and learning are embedded.
• Act as the main point of contact for regulatory and contractual partners, preparing for inspections and reviews.
• Maintain accurate personnel, vehicle and operational records in accordance with GDPR and data protection legislation.
• Identify and implement opportunities for service improvement, operational efficiency and staff engagement.
• Champion YorMeds values and commitment to patientfocused, highquality care.

Person specification

Education and qualifications

• GCSE Grade C/4 or above in English and Maths (or equivalent) Essential
• Knowledge of CQC standards and the Health and Social Care Act 2008 Essential
• Management, administration or health and social care qualification (Level3or higher) Desirable
• Additional compliance, governance or data protection training Desirable

Experience

• Significant experience in administrative or compliance management within a healthcare or regulated setting Essential
• Experience leading or supervising staff Essential
• Experience as a CQC Registered Manager Desirable
• Experience coordinating audits and inspections Desirable

Skills and abilities

• Excellent organisational and multitasking skills with strong attention to detail
• Confident communicator with clear written and verbal skills
• Sound understanding of governance, risk management and confidentiality
• Competent in Microsoft365 and digital record systems
• Ability to manage competing priorities and deadlines

Personal qualities

• Integrity, professionalism and accountability
• Calm and adaptable under pressure
• Natural leader and team builder
• Commitment to ongoing learning and service improvement

Additional information

• This role is subject to an Enhanced DBS check.
• Occasional travel to other YorMed sites may be required.
• Flexibility may be needed for meetings or activities outside standard office hours.
• YorMed Ambulance Service is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.

Person Specification

Qualifications

Essential

• What You will bring to our table...
• Experience as a Senior Administrator, Manager, or Registered Manager, ideally within healthcare or a regulated environment.
• A confident understanding of CQC standards, governance, and operational processes.
• Excellent communication skills youre approachable, organised, and unflappable under pressure.
• Proficiency with MS Office, Office365, and cloud tools such as iCloud and OneDrive.
• A collaborative mindset and genuine pride in doing things well.
• (A qualification in Health & Social Care, Management, or a related field would be a plus.)

Desirable

• (A qualification in Health & Social Care, Management, or a related field would be a plus.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

YorMed Ambulance Service

Address

Ambulance Station

Manor Farm, Eddlethorpe

MALTON

North Yorkshire

YO17 9QT

Employer's website

https://www.yormed.co.uk/ (Opens in a new tab)