Booking Manager

Job responsibilities

Booking/Reception Manager Location: Woodthorpe Hospital, Nottingham Hours: 37.5 hours per work, Full-time Salary: Depending on experience + Benefits Summary: The Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT. Duties include:

Managing all systems for receiving Inpatient bookings into the unit

To prioritise service demands and ensure capacity is provided to meet demand

Ensuring that all Inpatient Booking forms are loaded into the system within 48 Hours

Delivery of 80% activity booked at the start of each month

Booking of activity at least 6 weeks in advance

Ensure that all bookings targets are met and develop the business in a positive way.

To monitor and take action to improve to Key Performance Indicators

Ensure all patients are Pre Authorised before attending Hospital

Providing an efficient service excelling in customer service on the telephone and face to face

Leading team in ensuring all customers, both internal and external, have all required information in sufficient time.

Develop training plans to ensure all team members are full trained in all aspects of the booking process.

To manage rotas, annual leave and staff workloads

To provide HR management of staff

To monitor and manage staff performance and ensure they are working to hospital policies and standard operating procedures

To be a point of escalation for staff and service users for designated areas of responsibility

To deputise for the Operational Managers at appropriate forums as needed

You will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met. You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation. Benefits:

25 Days Leave + Bank Holidays

Private Pension where Ramsay will match up to 5% after a qualifying period

Flexible shift patterns available where possible

Enhanced Competitive Parental Leave Policies

Private Medical Cover with option to add partner & dependants

Life Assurance (Death in Service) x3 base salary

Free Training and Development via the Ramsay Academy

Free Parking on site (where possible)

Subsidised staff restaurant (where possible)

Concerts for Carers

Employee Assistance Programme

Cycle2Work scheme available, in partnership with Halfords

The Blue Light Card Scheme

About Us: We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Qualifications

Essential

• No formal qualifications

Experience

Essential

• Be confident in engaging with a variety of people particularly in a high-end setting
• Excellent communication skills both face to face, over the phone and in writing
• Proven ability to make decisions and establish priorities under conflicting demands
• Very organised, a good communicator with a high degree of computer literacy
• The ability to successfully influence at all levels within the hospital
• The ability to make decisions and use your initiative
• A flexible and positive attitude