Job summary
Role Specific Criteria
Administration Assistant - Outpatients Clerk
Position Title - Outpatients Clerk
Reports to Outpatients Manager
Contract - Permanent
Hours - 37.5 hours per week
Position Summary
Supports the administrative procedures of the department
Main duties of the job
Responsible for clerical/administrative duties for the department, which will include the main Outpatients Department (OPD), Pre-Operative Assessment (POA) and Physiotherapy
Dealing appropriately, professionally and efficiently with all communications and queries.
Act as a point of contact for the department and develop good working relationships with the hospital.
Demonstrate strong organisational skills.
Responsible for compliance with the hospitals policies and procedures in carrying out the role in a professional and efficient manner
Work with a high degree of attention to detail.
Possess the requisite skills of administration, teamwork, good planning and organisation and communication.
Ensure all relevant charges, relating to the OPD clinics, are loaded onto Maxims within a timely manner.
Ensure patient systems (Maxims) records are updated on a timely basis with all relevant information
Undertake ad-hoc analysis, projects as requested
Maintain efficient general office procedures as appropriate to the post.
Be responsible for ensuring that documentation meets required standards.
Maintain a comprehensive filing system (manual and electronic) for all relevant documentation and ensure that file maintenance is carried out as required.
Communicate directly with patients as required and deal with patient queries in respect of their OPD appointments
About us
Ramsay Health Care was established in 1964 and has grown to become a global hospital group operating over 100 hospitals and day surgery facilities across Australia, the United Kingdom, Indonesia and France.
Ramsay Health Care is well-respected in the health care industry for operating quality private hospitals and for its excellent record in hospital management and patient care. These features help to attract leading health care practitioners to work in our facilities.
Ramsay Health Care UK is one of the leading providers of independent hospital services in England, with a network of 33 acute hospitals. These provide a wide and comprehensive range of specialised and efficient clinical specialties from orthopaedics and general surgery, to cardiac surgery and Eye Surgery.
Recognised by all major medical insurers, Ramsay offers fast, convenient, effective and high quality treatment for all patients, whether medically insured, self-pay, or from the increasing number referred by the NHS.
Ramsay Health Care has launched a unique service for private patients, Premium Care. This is available to all patients using private medical insurance or funding their own treatment and aims to set the standard for private healthcare. It offers the highest standards of clinical care combined with superior hotel services and the flexibility of a personal service tailored to your needs.
Job description
Job responsibilities
Role Specific Criteria
Administration Assistant - Outpatients Clerk
Position Title - Outpatients Clerk
Reports to Outpatients Manager
Contract - Permanent
Hours - 37.5 hours per week
Position Summary
Supports the administrative procedures of the department
Qualifications / Key Selection Criteria
Desirables
Knowledge of relevant legislation pertinent to patient informationKnowledge of Maxims EPR system
Key Performance Criteria
Technical Skills and Application
Responsible for clerical/administrative duties for the department, which will include the main Outpatients Department (OPD), Pre-Operative Assessment (POA) and PhysiotherapyDealing appropriately, professionally and efficiently with all communications and queries.Act as a point of contact for the department and develop good working relationships with the hospital.Demonstrate strong organisational skills.Responsible for compliance with the hospitals policies and procedures in carrying out the role in a professional and efficient mannerWork with a high degree of attention to detail.Possess the requisite skills of administration, teamwork, good planning and organisation and communication.Ensure all relevant charges, relating to the OPD clinics, are loaded onto Maxims within a timely manner.Ensure patient systems (Maxims) records are updated on a timely basis with all relevant informationUndertake ad-hoc analysis, projects as requestedMaintain efficient general office procedures as appropriate to the post.Be responsible for ensuring that documentation meets required standards.Maintain a comprehensive filing system (manual and electronic) for all relevant documentation and ensure that file maintenance is carried out as required.Communicate directly with patients as required and deal with patient queries in respect of their OPD appointmentsMaintain patient confidentiality at all timesDealing appropriately, professionally and efficiently with all communications, queries and visitors to the department area.Liaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional manner.Forward any email queries/telephone queries to relevant staff members in a timely manner.
This job description is not an exhaustive list of duties but is intended to reflect, and outline, the main responsibilities of the jobholder. Ramsay Health Care UK reserves the right to vary your duties from time to time or to require you to undertake additional duties in line with business needs.
Job description
Job responsibilities
Role Specific Criteria
Administration Assistant - Outpatients Clerk
Position Title - Outpatients Clerk
Reports to Outpatients Manager
Contract - Permanent
Hours - 37.5 hours per week
Position Summary
Supports the administrative procedures of the department
Qualifications / Key Selection Criteria
Desirables
Knowledge of relevant legislation pertinent to patient informationKnowledge of Maxims EPR system
Key Performance Criteria
Technical Skills and Application
Responsible for clerical/administrative duties for the department, which will include the main Outpatients Department (OPD), Pre-Operative Assessment (POA) and PhysiotherapyDealing appropriately, professionally and efficiently with all communications and queries.Act as a point of contact for the department and develop good working relationships with the hospital.Demonstrate strong organisational skills.Responsible for compliance with the hospitals policies and procedures in carrying out the role in a professional and efficient mannerWork with a high degree of attention to detail.Possess the requisite skills of administration, teamwork, good planning and organisation and communication.Ensure all relevant charges, relating to the OPD clinics, are loaded onto Maxims within a timely manner.Ensure patient systems (Maxims) records are updated on a timely basis with all relevant informationUndertake ad-hoc analysis, projects as requestedMaintain efficient general office procedures as appropriate to the post.Be responsible for ensuring that documentation meets required standards.Maintain a comprehensive filing system (manual and electronic) for all relevant documentation and ensure that file maintenance is carried out as required.Communicate directly with patients as required and deal with patient queries in respect of their OPD appointmentsMaintain patient confidentiality at all timesDealing appropriately, professionally and efficiently with all communications, queries and visitors to the department area.Liaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional manner.Forward any email queries/telephone queries to relevant staff members in a timely manner.
This job description is not an exhaustive list of duties but is intended to reflect, and outline, the main responsibilities of the jobholder. Ramsay Health Care UK reserves the right to vary your duties from time to time or to require you to undertake additional duties in line with business needs.
Person Specification
Qualifications
Essential
Experience
Essential
- Responsible for clerical/administrative duties for the department, which will include the main Outpatients Department (OPD), Pre-Operative Assessment (POA) and Physiotherapy
- Dealing appropriately, professionally and efficiently with all communications and queries.
- Act as a point of contact for the department and develop good working relationships with the hospital.
- Demonstrate strong organisational skills.
- Responsible for compliance with the hospitals policies and procedures in carrying out the role in a professional and efficient manner
- Work with a high degree of attention to detail.
- Possess the requisite skills of administration, teamwork, good planning and organisation and communication.
- Ensure all relevant charges, relating to the OPD clinics, are loaded onto Maxims within a timely manner.
- Ensure patient systems (Maxims) records are updated on a timely basis with all relevant information
- Undertake ad-hoc analysis, projects as requested
- Maintain efficient general office procedures as appropriate to the post.
- Be responsible for ensuring that documentation meets required standards.
- Maintain a comprehensive filing system (manual and electronic) for all relevant documentation and ensure that file maintenance is carried out as required.
- Communicate directly with patients as required and deal with patient queries in respect of their OPD appointments
- Maintain patient confidentiality at all times
- Dealing appropriately, professionally and efficiently with all communications, queries and visitors to the department area.
- Liaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional manner.
- Forward any email queries/telephone queries to relevant staff members in a timely manner.
-
Person Specification
Qualifications
Essential
Experience
Essential
- Responsible for clerical/administrative duties for the department, which will include the main Outpatients Department (OPD), Pre-Operative Assessment (POA) and Physiotherapy
- Dealing appropriately, professionally and efficiently with all communications and queries.
- Act as a point of contact for the department and develop good working relationships with the hospital.
- Demonstrate strong organisational skills.
- Responsible for compliance with the hospitals policies and procedures in carrying out the role in a professional and efficient manner
- Work with a high degree of attention to detail.
- Possess the requisite skills of administration, teamwork, good planning and organisation and communication.
- Ensure all relevant charges, relating to the OPD clinics, are loaded onto Maxims within a timely manner.
- Ensure patient systems (Maxims) records are updated on a timely basis with all relevant information
- Undertake ad-hoc analysis, projects as requested
- Maintain efficient general office procedures as appropriate to the post.
- Be responsible for ensuring that documentation meets required standards.
- Maintain a comprehensive filing system (manual and electronic) for all relevant documentation and ensure that file maintenance is carried out as required.
- Communicate directly with patients as required and deal with patient queries in respect of their OPD appointments
- Maintain patient confidentiality at all times
- Dealing appropriately, professionally and efficiently with all communications, queries and visitors to the department area.
- Liaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional manner.
- Forward any email queries/telephone queries to relevant staff members in a timely manner.
-
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.