Head of Operations

Job summary

Ready to make an impact? Why not consider joining us as Head of Operations within Modality LLP Division of Modality Partnership.

Modality LLP is a large-scale provider of NHS and private Outpatient Services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care, leading to high-quality patient outcomes. We work in partnership with a number of hospitals and ICBs across the country to collaboratively redesign outpatient services with more care being delivered in community settings. We also deliver self-pay services for patients with private medical insurance and for those who wish to fund their own care.

We are seeking an experienced and driven operational leader to oversee the delivery of our NHS and private community outpatient services. This is a pivotal senior leadership role, offering the opportunity to lead high-performing teams while shaping innovative, patient-centred care pathways across a growing national organisation.

If you are passionate about improving access to specialist care, thrive in a fast-paced environment, and bring strong NHS operational expertise, we want to hear from you.

Why join us?

NHS pension scheme

Minimum 27 days annual leave + 8 bank holidays (pro rata)

Employee discounts and benefits scheme

Employee Assistance Programme (EAP)

Career development and education pathways

Enhanced family-friendly policies

Flexible working options

Wellbeing support initiatives

Main duties of the job

As Head of Operations, you will provide strategic and operational leadership across Modality LLPs community services portfolio. Key responsibilities include:

RTT & Waiting List Management Leading RTT compliance across all NHS services, ensuring accurate waiting list management and delivery of recovery plans

Contract Compliance Acting as the operational lead for NHS Standard Contract delivery, ensuring all KPIs and activity targets are achieved

Service Delivery Overseeing administrative and operational teams, ensuring consistent, high-quality service delivery across all sites

Performance & Reporting Monitoring KPIs, driving accountability, and providing assurance reporting to the Executive Team and commissioners

Stakeholder Engagement Building strong relationships with commissioners, hospital partners, and clinical leads, including leading contract meetings

People Leadership Managing senior operational leaders, supporting recruitment, and driving workforce development

Service Development Supporting new service mobilisation and identifying opportunities to improve efficiency, outcomes, and sustainability

This role is ideal for a leader who can balance strategic oversight with hands-on delivery and thrives on driving performance, quality, and continuous improvement. Join an organisation that lives by our values of Commitment, Accountability, Respect, and Excellence (CARE).

About us

Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.

Our service offer and expertise include:

• Over 15 years of experience of delivering community outpatient services
• Contracts with ICBs and hospital providers
• A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
• Delivery of over 160,000 patient consultations per year
• Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week

In this role, you will help shape innovative, scalable operational models that improve patient outcomes and staff experience, while fostering a culture of excellence, collaboration, and continuous improvement.

If you are ready to take on a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, where your expertise, strategic thinking, and operational insight will make a tangible difference to patient care and service delivery we would welcome your application. Join Modality LLP and help shape the future of primary and private care.