Job summary
Modality LLP is a
large-scale provider of healthcare services, renowned for its innovative
approach to delivering efficient pathways for patients requiring specialist
care, leading to high quality patient outcomes.
Modality LLP is
seeking a friendly, professional Receptionist to join our growing private
healthcare team at our Caterham clinic. The role will initially be a zero hours
contract, providing ad hoc receptionist support. You will be the first point of
contact for our patients providing a warm welcome, managing appointments, and
supporting the smooth day to day running of the clinic. This is a great
opportunity to be part of an innovative organisation known for delivering
high-quality, patient-centred care. Salary for this role is £23,874.88 - £26,397.29 per
annum WTE.
This job is suitable for
individuals have a passion for working in an agile manner ensuring a
high-quality service is provided. The postholder(s) will be committed to undertake
any other duties commensurate with the role, within the bounds of their own
competence.
As an employee with
us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
Main duties of the job
Greeting
patients and visitors with warmth and professionalism.
Maintaining
the clinic environment.
Managing
appointment bookings and clinician schedules.
Handling
telephone and email enquiries promptly and courteously.
Supporting
with backoffice administrative tasks.
Maintaining
confidentiality and compliance with GDPR and CQC standards.
Youll pay close attention to the on-site environment and support the smooth
running of all clinics by meeting and greeting patients in a friendly and
professional manner, supporting operational teams with issues and queries,
delivering administrative duties and, most importantly, ensuring that all
patients/clients have a positive experience of Modality LLP services.
About us
Modality LLP is a provider of NHS and private community services within a number of regions across the UK.
Our service offer and expertise include:
- Over 15 years of experience of delivering community services
- Contracts with ICBs and hospital providers
- A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
- Delivery of over 150,000 patient consultations per year
- Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Job description
Job responsibilities
Please refer to the supporting documents section to retrieve the JD
detailing the core responsibilities of this role.
You will love this job if you have a passion for patient care and for
developing and delivering new and innovative patient pathways
If you feel this is the ideal career and looking for a daily challenge,
we welcome an application for you to join our growing team of likeminded
people.
Please note
Modality LLP reserves the right to close this vacancy at any time during the
advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage.
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to the supporting documents section to retrieve the JD
detailing the core responsibilities of this role.
You will love this job if you have a passion for patient care and for
developing and delivering new and innovative patient pathways
If you feel this is the ideal career and looking for a daily challenge,
we welcome an application for you to join our growing team of likeminded
people.
Please note
Modality LLP reserves the right to close this vacancy at any time during the
advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage.
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Qualifications
Essential
- Minimum of 2 years experience of working with a customer services roleExperience of working within NHS/private healthcare
Knowledge
Essential
- Customer service principles and practices.
- Basic medical terminology.
- Reception protocols.
- Basic telephone call management, including taking and transferring calls.
- MS Word, Outlook, Excel and other relevant software packages.
- Knowledge of / experience from within NHS/private sector.
- Previous call-handling experience.
Skills
Essential
- Strong customer service skills.
- Calm under pressure.
- Excellent listening, communication and interpersonal skills.
- Problem-analysis and problem-solving.
- Administrative and organisational skills.
- Ability to follow policies, practices and protocols.
- Stress tolerance.
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software.
Personal Qualities
Essential
- Confident and welcoming demeanour.
- Professional approach to work.
- Good telephone manner.
- Strong team player.
- Smart appearance.
- Exercises tact and discretion at all times.
- Demonstrates initiative to handle any unforeseen events during a shift.
- Demonstrates flexibility towards new working practices and towards working hours.
Person Specification
Qualifications
Essential
- Minimum of 2 years experience of working with a customer services roleExperience of working within NHS/private healthcare
Knowledge
Essential
- Customer service principles and practices.
- Basic medical terminology.
- Reception protocols.
- Basic telephone call management, including taking and transferring calls.
- MS Word, Outlook, Excel and other relevant software packages.
- Knowledge of / experience from within NHS/private sector.
- Previous call-handling experience.
Skills
Essential
- Strong customer service skills.
- Calm under pressure.
- Excellent listening, communication and interpersonal skills.
- Problem-analysis and problem-solving.
- Administrative and organisational skills.
- Ability to follow policies, practices and protocols.
- Stress tolerance.
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software.
Personal Qualities
Essential
- Confident and welcoming demeanour.
- Professional approach to work.
- Good telephone manner.
- Strong team player.
- Smart appearance.
- Exercises tact and discretion at all times.
- Demonstrates initiative to handle any unforeseen events during a shift.
- Demonstrates flexibility towards new working practices and towards working hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
