Job summary
Modality LLP is a large-scale healthcare provider of NHS and Private Outpatient Services, dedicated to delivering high-quality healthcare to our valued patients. We pride ourselves on a patient-centric approach, combing cutting-edge technology with compassionate care to ensure the best possible outcomes. As we continue to grow, we are seeking talented and motivated Patient Pathway Coordinators to join our dynamic team. Salary for this role is £23,874.88-£26,397.29 per annum WTE.
We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality service is provided. The postholder(s) will be committed to undertake any other duties commensurate with the role, within the bounds of their own competence.
As an employee with us you can benefit from
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
Main duties of the job
As the Private Services Patient Pathway Coordinator, you will play a crucial role in ensuring a seamless and efficient journey to our patients from initial consultation through to post treatment care where you will be responsible for patient liaising, coordinating and managing the patient pathway, collaborating with various departments to optimise the delivery of our private outpatient services along with completing a wide array of administrative tasks. The Patient Pathway Coordinator will support the Clinical Team, Team Leader and other Managers in ensuring that a variety of specialities are able to deliver safe and effective care whilst also ensuring compliance and other KPI targets are completed within a set timeframe.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
- Over 15 years of experience of delivering community outpatient services
- Contracts with ICBs and hospital providers
- A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
- Delivery of over 120,000 patient consultations per year
- Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Job description
Job responsibilities
- Acting as the main point of contact for patients receiving private outpatient care; providing support, information and guidance throughout the patients journey.
- Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
- Efficiently scheduling appointments for tests or procedures, ensuring timely and convenient arrangements for patients.
- Developing expert knowledge of the private services clinical/booking system (Semble) and training other staff members in its use
- Provide reception duties to support community services clinics, as required
- Enter patients onto the clinical system, ensuring all demographic details are correct (addresses, phone numbers GP details etc.) updating correctly on clinical/data systems as necessary.
- Undertaking the administration of registration, transfers and discharge of patients using the appropriate systems.
- Participate in the validation of system data to ensure that the data held is up-to-date and accurate and recorded appropriately e.g. patient pathway audits.
- Work flexibly during times of service need or staff absence, including occasional evening and weekend working.
- Courteously and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic are maintained and appropriate action is taken in a timely manner.
- Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines.
Please note: Modality LLP reserves the right to close this vacancy at any point during the recruitment stage.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
- Acting as the main point of contact for patients receiving private outpatient care; providing support, information and guidance throughout the patients journey.
- Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
- Efficiently scheduling appointments for tests or procedures, ensuring timely and convenient arrangements for patients.
- Developing expert knowledge of the private services clinical/booking system (Semble) and training other staff members in its use
- Provide reception duties to support community services clinics, as required
- Enter patients onto the clinical system, ensuring all demographic details are correct (addresses, phone numbers GP details etc.) updating correctly on clinical/data systems as necessary.
- Undertaking the administration of registration, transfers and discharge of patients using the appropriate systems.
- Participate in the validation of system data to ensure that the data held is up-to-date and accurate and recorded appropriately e.g. patient pathway audits.
- Work flexibly during times of service need or staff absence, including occasional evening and weekend working.
- Courteously and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic are maintained and appropriate action is taken in a timely manner.
- Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines.
Please note: Modality LLP reserves the right to close this vacancy at any point during the recruitment stage.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
Essential
- Proven experience as a Patient Pathway Coordinator or a similar role
- Proven experience in administrative roles, preferably within a healthcare or private services setting.
- Knowledge of full range of administrative procedures and associated equipment.
- Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other Private Outpatient Systems.
- Self-motivated and ability to work without supervision when required.
- Excellent organisational and communication skills.
- Ability to maintain computerised and manual filing/documentation systems.
- Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role.
- Previous experience of working in a clinical provider organisation.
- Knowledge/previous experience of clinical system.
Skills
Essential
- To be able to write clear, concise messages often involving complex medical terminology.
- To understand a range of Protocols and Policies and implement them in everyday work.
- Good standard of written communication.
- Excellent communication and interpersonal skills to interact with patients, healthcare professionals and internal staff.
- To comprehend complex instructions or documents containing medical terminology.
- Highly developed customer service skills and ability to provide and facilitate a culture of exceptional customer experience to Modality Clients.
- To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies.
- To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding.
Personal Qualities
Essential
- Ability to provide and receive complex and sensitive information.
- Ability to work as part of a team.
- Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager.
- Attention to detail to ensure accuracy in administrative tasks, record keeping and documentation.
- Strong organisational and multitasking abilities to efficiently manage administrative task.
- Ability to maintain composure in difficult situations.
- Ability to work to deadlines and under pressure.
- Smart appearance.
Person Specification
Knowledge
Essential
- Proven experience as a Patient Pathway Coordinator or a similar role
- Proven experience in administrative roles, preferably within a healthcare or private services setting.
- Knowledge of full range of administrative procedures and associated equipment.
- Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other Private Outpatient Systems.
- Self-motivated and ability to work without supervision when required.
- Excellent organisational and communication skills.
- Ability to maintain computerised and manual filing/documentation systems.
- Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role.
- Previous experience of working in a clinical provider organisation.
- Knowledge/previous experience of clinical system.
Skills
Essential
- To be able to write clear, concise messages often involving complex medical terminology.
- To understand a range of Protocols and Policies and implement them in everyday work.
- Good standard of written communication.
- Excellent communication and interpersonal skills to interact with patients, healthcare professionals and internal staff.
- To comprehend complex instructions or documents containing medical terminology.
- Highly developed customer service skills and ability to provide and facilitate a culture of exceptional customer experience to Modality Clients.
- To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies.
- To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding.
Personal Qualities
Essential
- Ability to provide and receive complex and sensitive information.
- Ability to work as part of a team.
- Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager.
- Attention to detail to ensure accuracy in administrative tasks, record keeping and documentation.
- Strong organisational and multitasking abilities to efficiently manage administrative task.
- Ability to maintain composure in difficult situations.
- Ability to work to deadlines and under pressure.
- Smart appearance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
