Job summary
Modality LLP is a large-scale provider
of NHS community outpatient and diagnostic services. Locally, we offer patients access to
community outpatient services across a number of specialty areas, including
Cardiology, Dermatology, Rheumatology, ENT, Gynaecology, Ophthalmology,
Orthopaedics, Urology, and Respiratory Medicine. We also offer a range of diagnostic services,
including X-ray and Ultrasound.
Administrator will support the Admin Team Leader and other managers in ensuring the speciality is able to deliver safe and effective services whilst also ensuring compliance with contractual access targets, e.g., registering patients in a timely manner to meet 18 weeks RTT target and other contractual targets for keeping DNAs to a minimum. We are seeking dedicated postholders to
join our team and who can display our CARE values: Commitment, Accountability,
Respect and Excellence. Salary for this role is £23,874.88 - £26,397.29 per annum WTE.
As an employee with us you can benefit
from
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8
days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
If you are interested in learning more, please
read on
Main duties of the job
- Coordinate, monitor, and initiate administrative processes relating to registrations. This would include registering referrals onto SystmOne efficiently, smoothly, and in accordance with targets and agreed timescales.
- Utilise computerised tracking systems to locate patient referrals.
- Liaise with teams outside of the speciality, e.g., referring GPs where appropriate to ensure a seamless patient journey.
- Ensure patient information is maintained and updated on the appropriate patient information system.
- Manage large volumes of outbound calls in a timely manner, following call/confirm scripts across multiple services.
- Provide reception duties to support community services clinics, as required.
- Enter patients onto waiting lists and clinics, ensuring all demographic details are correct (addresses, phone numbers, GP details, etc.) and updating correctly on clinical/data systems as necessary.
- Accurately record activity and performance data on to clinical/data systems including the use of Excel Spreadsheets.
- Undertake the administration of registration of patients using the appropriate systems.
- Support the smooth running of the department, including general office duties, photocopying, filing, dealing with mail, i.e., referral letters and consultant correspondence, and diary management.
- Monitor work lists for the Electronic Referrals Service (e-RS) to monitor service workflow and escalate to Admin Team Leaders if necessary.
About us
Modality LLP is a provider of NHS
community outpatient services within a number of regions across the UK.
Our services offer and expertise
include:
14 years of experience of delivering
community outpatient services
Contracts with ICBs and hospital
providers
A diverse clinical workforce of consultants,
GPs with extended roles, specialist nurses, and allied health professionals
Delivery of over 100000 patient
consultations per year
Delivery of 1st
consultations within a maximum of 4 weeks from a referral from a choice of
community locations, 7 days per week
All employees are welcomed to enrol in our employee benefits scheme and
NHS pension scheme. We are committed to developing our people through education
and career pathways and who align to our organisational values of CARE.
Modality LLP is an Equal Opportunities Employer and is committed to
ensuring equal employment opportunities for all our potential applicants in
line with the Equality Act, 2010.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love this job if you have a passion for helping and interacting with patients to provide and process information in response to enquiries. You will also be able to enhance your computer skills by using MS Word, Outlook, Excel and other relevant software packages.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to the
challenge of this opportunity, we welcome an application for you to join our
growing team of likeminded people.
Please note:
Modality LLP reserves the right to close this vacancy at any point during the
recruitment stage.
Pre-employment
Vaccinations
As part of
recruitment to the Modality LLP, we will be checking the vaccination status of
all new starters so that we can manage individual and environmental risks. We
will offer support to those who may be undecided about vaccinations. Some
vaccinations for certain roles are mandatory, and you will be asked to provide
evidence of this where there is a mandatory requirement.
Right to
work checks
All applicants
invited for interview will need to prove their right to work in the UK at the
interview stage.
We are not
able to offer sponsorship for this role
References
References must
be secured prior to beginning employment, one must be your current or most
recent employer.
Employment
history
You must notify
us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love this job if you have a passion for helping and interacting with patients to provide and process information in response to enquiries. You will also be able to enhance your computer skills by using MS Word, Outlook, Excel and other relevant software packages.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to the
challenge of this opportunity, we welcome an application for you to join our
growing team of likeminded people.
Please note:
Modality LLP reserves the right to close this vacancy at any point during the
recruitment stage.
Pre-employment
Vaccinations
As part of
recruitment to the Modality LLP, we will be checking the vaccination status of
all new starters so that we can manage individual and environmental risks. We
will offer support to those who may be undecided about vaccinations. Some
vaccinations for certain roles are mandatory, and you will be asked to provide
evidence of this where there is a mandatory requirement.
Right to
work checks
All applicants
invited for interview will need to prove their right to work in the UK at the
interview stage.
We are not
able to offer sponsorship for this role
References
References must
be secured prior to beginning employment, one must be your current or most
recent employer.
Employment
history
You must notify
us of any employment gaps of 6 weeks or more.
Person Specification
Skills
Essential
- To be able to write clear, concise messages often involving complex medical terminology
- To understand a range of Protocols and Policies and implement them in everyday work.
- Good standard of written communication
- To comprehend complex instructions or documents containing medical terminology
- To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies.
- To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding
Knowledge
Essential
- Knowledge of full range of administrative procedures and associated equipment
- Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product
- Self-motivated and ability to work without supervision when required
- Excellent organisational and communication skills
- Ability to maintain computerised and manual filing/documentation systems
- Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role
- Previous experience of working in a clinical provider organisation
- Knowledge/previous experience of SystmOne clinical system
- Knowledge/previous experience of the NHS E Referrals Service
Personal Qualities
Essential
- Ability to provide and receive complex and sensitive information
- Ability to work as part of a team
- Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager
- Ability to maintain composure in difficult situations
- Ability to work to deadlines and under pressure
- Smart appearance
Person Specification
Skills
Essential
- To be able to write clear, concise messages often involving complex medical terminology
- To understand a range of Protocols and Policies and implement them in everyday work.
- Good standard of written communication
- To comprehend complex instructions or documents containing medical terminology
- To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies.
- To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding
Knowledge
Essential
- Knowledge of full range of administrative procedures and associated equipment
- Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product
- Self-motivated and ability to work without supervision when required
- Excellent organisational and communication skills
- Ability to maintain computerised and manual filing/documentation systems
- Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role
- Previous experience of working in a clinical provider organisation
- Knowledge/previous experience of SystmOne clinical system
- Knowledge/previous experience of the NHS E Referrals Service
Personal Qualities
Essential
- Ability to provide and receive complex and sensitive information
- Ability to work as part of a team
- Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager
- Ability to maintain composure in difficult situations
- Ability to work to deadlines and under pressure
- Smart appearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
