Patient Pathway Coordinator - LLP Division

Job description

Job responsibilities

Acting as the main point of contact for patients receiving private outpatient care; providing support, information and guidance throughout the patients journey.

Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.

Efficiently scheduling appointments for tests or procedures, ensuring timely and convenient arrangements for patients.

Developing expert knowledge of the private services clinical/booking system (Semble) and training other staff members in its use

Provide reception duties to support community services clinics, as required

Enter patients onto the clinical system, ensuring all demographic details are correct (addresses, phone numbers GP details etc.) updating correctly on clinical/data systems as necessary.

Undertaking the administration of registration, transfers and discharge of patients using the appropriate systems.

Participate in the validation of system data to ensure that the data held is up-to-date and accurate and recorded appropriately e.g. patient pathway audits.

Work flexibly during times of service need or staff absence, including occasional evening and weekend working.

Courteously and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic are maintained and appropriate action is taken in a timely manner.

Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines.

The ability to work with a diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals.

Ability to facilitate clear and effective communication to patients in order to enhance overall patient experience.

Address and resolve any issues or concerns raised by patients, ensuring a high level of satisfaction and trust is maintained.

Significant experience of working in a customer services role and will have excellent communication skills.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Qualifications/Skills

Essential

• Proven experience as a Patient Pathway Coordinator or a similar role.
• Proven experience in administrative roles, preferably within a healthcare or private services setting.
• Strong organisational and multitasking abilities to efficiently manage administrative tasks .
• Excellent communication and interpersonal skills to interact with patients, healthcare professionals and internal staff.
• Proficient in using office software (e.g. Microsoft Office) and any relevant healthcare management systems.
• Ability to work well under pressure and meet tight deadlines.
• Attention to detail to ensure accuracy in administrative tasks, record keeping and documentation.
• Efficient time management skills to meet deadlines.
• Ability to identify issues, troubleshoot problems and implement effective solutions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality LLP

Address

Lyndon House

65 Hagley Road

Edgbaston

Birmingham

B16 8PE

Employer's website

https://www.modalitycommunityservices.com/ (Opens in a new tab)