Patient Experience Manager

Job summary

We have an exciting opportunity for an experienced Patient Experience & Engagement Manager to join our Clinical Governance Team here at The London Clinic, based in Marylebone, London (W1G 6JA). We are offering a competitive inclusive salary range of £60,848 - £71,495 per annum.

Main duties of the job

Provide line management to the Patient Experience and EngagementTeam. Offer professional leadership, advice and support in relation to patient experience and engagement. Deputise for the Head of Clinical Governance when required, providing guidance on all aspects of patient experience and engagement. Oversee the complaint process, ensuring quality and timely investigations, reporting and patient experience/quality improvement. Provide expert knowledge on complaint management, human factors analysis and quality improvement Support the implementation of NHS England's Patient Safety Incident Response Framework (PSIRF), in relation to patient engagement advice and guidance. Develop and support delivery and evaluation of staff training on incident management and investigations, collaborating with the Learning and Development team

About us

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care."