Job summary
We have an exciting opportunity for a Medical Secretary to join our team at The London Clinic, based at 116 Harley Street, London (W1G 7JL). We are offering a competitive salary.
Main duties of the job
As the Medical Secretary, you will play a key role in the setting up and progressive development of the administrative support services provided to Consultants at The London Clinic. The Medical Secretary is responsible for the co-ordination of the pathway through and management of Consultants administrative needs, providing day to day operational support for the clinics. The post holder will be required to act as a flexible administrative resource, actively supporting patients and consultants to provide a high level of service.
About us
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).
The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Job description
Job responsibilities
- Provide first point of contact for patients, relatives, G.Ps', Clinic's staff and other professional bodies for written and telephone enquiries relating to the Consultant's practice at The London Clinic.
- Provide Consultants with a comprehensive range of administrative services whilst developing their practice within The London Clinic.
- Assist in the organization of the Consultant's workload, maintaining the highest levels of discretion and confidentiality concerning patient information at all times.
- Support clinicians with any queries on The London Clinic's policies and procedures, systems and administration by being the first point of contact and the link between other internal departments.
- Action all Consultants' correspondence appropriately, in a timely manner and respond accordingly. Ensure all patient notes, patient details, referral letters and information is captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
- To support the transfer of secretarial and administrative duties to staff appointed by the consultant
- To liaise with clinical and administrative staff regarding investigations, appointments, inpatient stays; ensuring that all requested investigations or appointments are booked as requested.
For further information on the role, please see detailed Job Description attached.
Job description
Job responsibilities
- Provide first point of contact for patients, relatives, G.Ps', Clinic's staff and other professional bodies for written and telephone enquiries relating to the Consultant's practice at The London Clinic.
- Provide Consultants with a comprehensive range of administrative services whilst developing their practice within The London Clinic.
- Assist in the organization of the Consultant's workload, maintaining the highest levels of discretion and confidentiality concerning patient information at all times.
- Support clinicians with any queries on The London Clinic's policies and procedures, systems and administration by being the first point of contact and the link between other internal departments.
- Action all Consultants' correspondence appropriately, in a timely manner and respond accordingly. Ensure all patient notes, patient details, referral letters and information is captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
- To support the transfer of secretarial and administrative duties to staff appointed by the consultant
- To liaise with clinical and administrative staff regarding investigations, appointments, inpatient stays; ensuring that all requested investigations or appointments are booked as requested.
For further information on the role, please see detailed Job Description attached.
Person Specification
Qualifications
Essential
- Educated to GSCE in English (or equivalent)
Experience
Essential
- Previous healthcare industry administrative background with knowledge of doctor's practice, ideally private practice.
- Strong sense of patient focus and delivering exception customer service in a hospital setting.
- Basic secretarial and strong PA skills in a fast pace environment.
- Experience of handling a diverse workload in both a busy administrative and clinical setting.
- Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
Desirable
- Experience of dealing with people from diverse backgrounds.
- Experience of adapting to a rapidly changing workload and direction.
- Experience of data collection and data entry.
Knowledge and Skills
Essential
- Excellent organisational and interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent time management skills.
- Proficient with Microsoft Office: Word/Excel/Outlook
- Able to work on own initiative.
- Able to handle patient data and information in a confidential and sensitive fashion.
- Able to analyse problems and to develop practical and workable solutions to address them.
- Able to persuade and influence people to engage in service improvements.
Desirable
- Able to produce clear coherent reports.
- Experience in billing, raising invoices, and collecting payment on patient accounts.
- Experience with DGL and other practice management systems.
Person Specification
Qualifications
Essential
- Educated to GSCE in English (or equivalent)
Experience
Essential
- Previous healthcare industry administrative background with knowledge of doctor's practice, ideally private practice.
- Strong sense of patient focus and delivering exception customer service in a hospital setting.
- Basic secretarial and strong PA skills in a fast pace environment.
- Experience of handling a diverse workload in both a busy administrative and clinical setting.
- Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
Desirable
- Experience of dealing with people from diverse backgrounds.
- Experience of adapting to a rapidly changing workload and direction.
- Experience of data collection and data entry.
Knowledge and Skills
Essential
- Excellent organisational and interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent time management skills.
- Proficient with Microsoft Office: Word/Excel/Outlook
- Able to work on own initiative.
- Able to handle patient data and information in a confidential and sensitive fashion.
- Able to analyse problems and to develop practical and workable solutions to address them.
- Able to persuade and influence people to engage in service improvements.
Desirable
- Able to produce clear coherent reports.
- Experience in billing, raising invoices, and collecting payment on patient accounts.
- Experience with DGL and other practice management systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
