Patient Advice, Guidance and Information Lead

Job summary

Priory is seeking an experienced and passionate leader with PALS (Patient Advice and Liaison Service) or patient advocacy experience to shape and deliver a modern, accessible patient advice and support service. 

In this strategic role, you will lead the development of person-centred services that help service users, carers, and families navigate care, access information, and raise concerns or provide feedback. You will embed coproduction with people with lived experience, ensuring that services are shaped directly by those who use them, while collaborating closely with clinical teams, operational leaders, and external partners to create coordinated, effective, and responsive support. 

Your expertise in patient advocacy will be key to enhancing patient experience, equity, and accessibility across local health systems. This is an exciting opportunity to influence how patients and carers are supported across a major mental health provider and to make a real difference in care experience

Main duties of the job

The Navigate Lead will provide national leadership and oversight for the Navigate service, ensuring consistent standards, clarity of purpose and effective implementation across all Priory services.

Service Model Development

• Lead the implementation of a coproduced patient advise, support and information service model across the organisation.
• Develop service standards, processes and governance arrangements to ensure a high-quality and responsive service.
• Use insight, patient feedback and data to inform service development and continuous improvement.

 Coproduction and Engagement

• Embed coproduction approaches in the implementation and embedding of the service model
• Work with service users, carers and community organisations to ensure services reflect lived experience and diverse needs.
• Establish effective mechanisms for patient and carer input into service improvement and evaluation.
• Promote inclusive engagement, particularly with communities who may face barriers accessing mental health services.

Partnership and Delivery Management

• Work collaboratively with commissioned delivery partners providing advice, support or advocacy services.
• Build strong partnerships to ensure coordinated support for patients and carers.
• Monitor service performance and ensure delivery aligns with organisational priorities and quality standards.

 Leadership and Collaboration

• Provide expert advice and guidance on patient advice, support and information services across Priory.
• Work closely with teams responsible for patient experience, complaints, communications, safeguarding and service improvement.
• Support programmes aimed at improving patient experience, engagement and transparency.

About us

Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check. 

We kindly request that recruitment agencies do not contact us regarding this vacancy.