Patient Support & Advice Lead (Navigate Lead)

Job summary

Developed in partnership with our Service Users and Lived Experience Partners (LEPs), Navigate ensures that patients, residents and carers have access to clear, accessible and appropriate advice and support throughout their care and treatment, or whilst using Priory services. This includes ongoing consultation, structured involvement and continuous co-production with SU and LEP representatives to shape and refine the model.

Main duties of the job

The Navigate Lead will provide national leadership and oversight for the Navigate service, ensuring consistent standards, clarity of purpose and effective implementation across all Priory services.

Joining at a key implementation phase, the role will focus on embedding the Navigate framework, operating model and standards, ensuring alignment with organisational priorities including:

• Quality and patient experience
• Safeguarding
• Regulatory compliance
• Patient rights and advocacy
• Continuous improvement

The post holder will:

• Provide strategic oversight and assurance of Navigate delivery across sites
• Identify emerging themes, risks and gaps through data, feedback and intelligence
• Escalate concerns appropriately through established governance routes
• Offer expert guidance, constructive challenge and targeted support to services
• Strengthen local accountability while maintaining national consistency
• Work in partnership with SU and LEP colleagues to ensure the model remains authentic, relevant and responsive

The role is explicitly enabling rather than substitutive. It will not replace local accountability for delivery but will provide expert support, intervention and leadership in situations of complexity, elevated risk, thematic concern or defined short-term need.

About us

Priory is the UKs leading independent provider of mental health and adult social care. With 13,000 colleagues and a network of 280 services, we support over 26,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check. 

We kindly request that recruitment agencies do not contact us regarding this vacancy.