Communications and Marketing Coordinator

Job description

Job responsibilities

Purpose & Overview of the Role

The Communications and Marketing Coordinator will create and deliver engaging communications and marketing content to support the work of PCL and its associated organisations. The role focuses on producing high-quality content across a range of channels to help communicate key messages clearly and effectively.

The postholder will be responsible for developing written, visual, and digital content, maintaining websites and social media channels, and producing marketing and communications materials that reflect PCLs priorities and values. The role requires creativity, strong communication skills, and the ability to manage and deliver content with a degree of professional autonomy.

The Communications and Marketing Coordinator will plan and manage day-to-day communications activity, respond to routine communications requests, and work with colleagues and external suppliers as required to support agreed communications and marketing activity. Strategic communications planning may be supported externally, with the postholder contributing to the delivery and ongoing development of communications activity.

This role is suitable for an individual with experience in communications or marketing content creation who is comfortable working independently, managing competing priorities, and applying professional judgement in a developing organisational environment.

Key Areas of Responsibility

The below describes the important aspects of the role but is not an exhaustive list. The role will need to adapt as the function develops and matures:

Content Creation and Communications Delivery

• Create high-quality written, visual and digital content for use across organisational communication channels, including websites, social media, newsletters, and marketing materials.
• Write, edit and adapt content for different audiences, ensuring clarity, accuracy, accessibility and consistency of tone and messaging.
• Translate complex or time-sensitive information into clear, engaging communications.
• Maintain and refresh core communications materials to ensure content remains current and relevant.

Campaign and Marketing Activity

• Deliver communications and marketing content to support campaigns and initiatives in line with agreed objectives.
• Develop campaign-related content across multiple channels, ensuring consistency of messaging and presentation.
• Work with internal colleagues and external agencies to coordinate campaign outputs and timelines.
• Contribute creative ideas and practical suggestions to support effective engagement.

Digital, Website and Social Media Management

• Take day-to-day responsibility for maintaining and updating organisational digital platforms, including organisational websites and the LLR Vaccinations website.
• Ensure digital content is accurate, timely, accessible and aligned with current service delivery, including clinic locations, dates, eligibility criteria and public-facing guidance.
• Liaise with internal teams and external partners to gather, verify and confirm information prior to publication.
• Coordinate and implement website and digital updates in response to service changes, public health requirements or operational developments.
• Manage day-to-day activity across organisational social media channels, including content planning, scheduling, publishing and audience engagement.
• Monitor digital and social media activity, responding appropriately to routine enquiries and escalating issues where necessary.
• Identify and resolve content-related issues, escalating technical matters to relevant support where required.
• Use performance data and digital insights to inform content development and improve engagement.

Events and Promotional Activity

• Create communications and promotional content to support organisational events, initiatives and engagement activity.
• Produce event-related materials, including digital promotions, printed materials and post-event communications.
• Coordinate communications activity before, during and after events to ensure clear and timely messaging.
• Support event administration and communications, including registrations and follow-up activity.

Stakeholder and Internal Engagement

• Work collaboratively with colleagues across the organisation to support communications needs and ensure consistent, accurate messaging.
• Liaise with external partners as required to support communications and marketing activity.
• Act as a point of contact for routine communications requests.

Monitoring, Organisation and Continuous Improvement

• Maintain organised records of communications content, assets and campaign materials.
• Identify opportunities to improve processes, content quality and ways of working as the communications function develops.

Equal Opportunities Statement

PCL is committed to equal opportunities and welcomes applications from all qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments during the recruitment process and in the workplace.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience in Communications, Marketing, Media, Public Relations, Digital Content or related field.

Desirable

• Relevant professional training or certification in communications, marketing, digital media or content creation.

Experience

Essential

• Experience creating content for digital channels, including websites and social media.
• Experience writing and editing clear, engaging content for different audiences.
• Knowledge of design tools (e.g., Canva, Adobe Creative Suite) and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage multiple tasks.

Desirable

• Knowledge of healthcare sector or charitable organisations
• Familiarity with fundraising platforms and CRM systems.
• Experience managing or updating live service information on websites.
• Experience working with external suppliers or partners to gather and publish information.

Other Requirements

Essential

• Proactive, with a passion that aligns with PCLs Values.
• Ability to adapt to fast-paced and ever-changing environments.
• Highly motivated with ability to work remotely.
• Professional, approachable, and capable of working collaboratively with internal and external stakeholders.
• Ability and willingness to travel for business meetings, events and project requirements as needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LLR Patient Care Locally Community Interest Company

Address

Office 2 and 3, Coalville Business Centre

Goliath Way

Coalville

Leicestershire

LE67 3FT

Employer's website

https://llrpcl.co.uk (Opens in a new tab)