Workforce Manager

Job description

Job responsibilities

People Practice Management

To maintain an understanding and awareness of legislative and case law developments and the practical implications that this will have now and in the future for our organisation

To provide relevant and support to people managers on situations that require sensitive handling, expertise, and knowledge, (appropriately escalating to line manager), such as

Supporting people managers with difficult conversations

Performance management plans

Management of change scenarios

Redundancy

TUPE

To maintain the smooth running of standard day-to-day People Practice team functions, but not limited to

Lead on all recruitment activities and responsibilities

Conduct reviews of annual leave, absence management, mandatory learning, and onboarding activities with people managers

Conduct reviews of performance against objectives with people managers for their teams

Lead on the development and implementation of mechanisms for resolving conflicts, handling grievances, and ensuring compliance with employment laws, creating documentation, ensuring storage is compliant and consistency is achieved across people management team

To provide a knowledge and provision of professional, high quality, People Practice advice, to support both internally and externally diverse needs of the workforce

To support PCL with developing functions that can be replicated and expanded across multiple entities, through growth of the existing organisation or through sales to other organisations

Workforce Planning and Development

To support the Head of People Practice and Workforce Strategy and wider senior management team with the design and implementation of performance plans and frameworks which highlight support for staff whilst ensuring accountability for own development and performance

To support effective organisational change, ensuring the workforce is responsive to changes within the company by managing organisational change effectively

To lead on the research and scoping of systems that support with workforce, ensuring that new systems implemented will be fit for purpose for the medium to long term vision of the organisation

To support the People Practice function in implementing systems that support with workforce, embracing changes and personal and organisational development. Including engagement with people managers and their teams prior to, during and post implementation.

To foster a culture within PCL that enables staff to maximise their contribution to

service objectives and to personal development and growth.

Company Polices

To lead on the storage and maintenance of all company policies, ensuring accessible to all areas of the organisation, relevant and compliant

To lead on the delivery of People Practice policies and processes to manage employee relations effectively, ensuring high levels of staff engagement and morale

To engage with relevant stakeholders and policy owners to achieve a demonstrable overview of current and future company position of company policy library

To lead on the development and implementation of policies which protect and support areas such as the flexible needs of the workforce and services offered through utilisation of different contractual and payment mechanisms. Always ensuring that this is in line with employment law and linking in with colleagues around tax and other implications

To support the creation and management of policies that protect the organisation whilst supporting individuals in changing circumstances. Ensuring that policies are kept up to date for these scenarios and that they reflect fairness and application of the organisation. Ensuring the need to be updated in line with current vision, values, and objectives

Workforce Management and Rostering

To oversee and maintain the workforce rostering function across the organisation, providing an independent and impartial view to satisfy conflicting operational team demands

To lead on the maintenance of a strong understanding of workforce skills, capabilities, and development areas, identifying and creating solutions to satisfy the gaps within the operational teams, working closely with operational mangers across the organisation

To develop and keep up to date and relevant policies which impact on flexible workers or minority groups such as lone working policies and zero hours policies

Lead on the reporting for workforce gaps against operational requirements in a visual and effective way, utilising analytical reports in conjunction with the Business Intelligence team

Employee Relations and Wellbeing

Lead and support the promotion of employee wellbeing initiatives, providing a supportive environment that enhances staff health and work-life balance. To escalate where colleagues deviate from this with managers to foster the culture of support

Lead on the engagement of the workforce for feedback to be given at every level, ensuring that people managers are as effective as possible and have identified development goals

To lead on obtaining feedback on organisational culture through staff surveys and other activities to improve the quality of working life so that staff feel involved, motivated, and supported in their work

Promote and provide visibility of all Wellbeing and colleague feedback initiatives, ensuring progress plans and actions are accessible to all employees where relevant

Report to Head of People Practice and Workforce Strategy with identifiable trends, feedback, and progress

Recruitment and Retention

To maintain a strong governance process around recruitment for the organisation, ensuring consistency, building opportunities, and attracting talent, keeping the organisation safe and ensuring this is fair and equitable for all

Work directly with people managers to identify the most appropriate platform for recruitment, ensuring this remains cost effective to the organisation

To build stakeholder relations enabling the socialising of PCL job adverts are effective across healthcare systems to foster attraction and retention of talent

To develop partnerships with local organisations, education sector and agencies to attract and retain talent

Oversee the innovation of ensuring the organisation has an effective implementation of retention strategies, reducing turnover and building long-term workforce sustainability

Data and Analytics

To lead on the development and presentation of data on workforce at different levels of the organisation and group structure

To develop a strong relationship with the Business Intelligence Team to provide quantitative and qualitative People Practice data for all areas of the organisation and stakeholders

To support the use of trends and data analytics to drive changes within the organisation for performance, resource allocations, staff satisfaction and wellbeing and beyond

Strategy Development

Champion PCL's values, promoting inclusivity, diversity, and equality within the workforce.Support with the implementation of a forward-thinking People Practice strategy and development for the organisation, ensuring the People Practice Strategy is aligned with PCL goals and workforce challenges Contribute and support with the implementation of a forward-thinking People Practice strategy, inclusive of organizational workforce engagement, aligned with PCLs vision, values and strategic objectives

Attend external events around workforce strategy with LLR ICB and beyond

Engaging with professional bodies as required

Personal Development:

Deputising for the Head of People Practise and Workforce Strategy as required

Be committed to continued professional development and learning new skills

Attending webinars and events that may be internal or external to the business to better understand the People Practice industry and future planning

Keep up to date with all new and mandatory training associated with the role

Attending PCL Stakeholder events to broaden your network and build relationships

Attending our bi-annual PCL staff development and engagement sessions

Person Specification

Knowledge

Essential

• Advanced computer literacy with competency in Microsoft Suite including Outlook, Teams, Word, Excel, SharePoint and PowerPoint
• Demonstrable communication and interpersonal skills with a focus on building collaborative relationships across all levels of the organisation.
• Ability to analyse problems and to develop and successfully implement solutions to address them.
• Working knowledge of rostering on behalf of operational teams and an understanding of the challenges that this can bring.

Desirable

• Working knowledge of developing and implementing policies and procedures based on organisational or legislative requirements.
• Knowledge of PRINCE 2 or equivalent methodology and documentation.
• Knowledge of the NHS environment, NHS policies, healthcare workforce regulations, and relevant employment laws.
• Knowledge of Agenda for Change NHS pay scale banding.

Experience

Essential

• Proven experience of working in a People Practice environment
• Experience acting on matters relating to recruitment and retention, employee engagement, workforce planning, learning and development, reward schemes, personal development and performance management
• Evidenced experience in the reference to and application of organisational policies and abiding by employment law and best practice.
• Proven experience of clear communication both verbal and written able to translate complex policies or processes into business-friendly terminology
• Experience with managing difficult conversations and scenarios involving people management.
• Experience of influencing and contributing at different levels of an organisation.
• Strong experience and commitment to inclusivity and diversity within the workforce

Desirable

• Experience of supporting employee engagement and wellbeing initiatives

Personal Skills

Essential

• Have a proven ability to work independently, work well under pressure to meet the demands of the business, allowing flexibility and prioritisation.
• Being perceptive and able to work on intuition.
• Have a demonstrable ability to extract, interpretate, create and deliver high quality presentations of data for different stakeholder levels.
• To be able to embrace, adapt, learn and lead on organisational change.
• Highly organised and detail-orientated able to manage multiple areas of work effectively, with a high level of attention to detail.
• Ability to work independently, prioritising own workload and escalating when needed.
• Team player works collaboratively within the teams across the organisation.
• Have great interpersonal and organisational skills.
• A commitment to continued development, willing to learn new skills and broaden knowledge.
• Ability to adapt to fast-paced and ever-changing environments.
• Ability to travel for business meetings, events, and project requirements as needed.
• Demonstrates high levels of acting with integrity, ethically and confidentially.
• To be compassionate, caring and a fair and independent voice for the organisation.

Commitment to Values & Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the PCLs Values and Behaviours.

Equality & Diversity

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Qualifications

Essential

• Degree level education or equivalent, or evidence of experience working in a people practice environment.

Desirable

• Foundation Membership of the CIPD or equivalent professional People Practice or postgraduate qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LLR Patient Care Locally Community Interest Company

Address

Office 2 and 3, Coalville Business Centre

Goliath Way

Coalville

Leicestershire

LE67 3FT

Employer's website

https://llrpcl.co.uk (Opens in a new tab)