Digital & Projects Manager

Job description

Job responsibilities

Key Areas of Responsibility

The below describes the current role functions but is not an exhaustive list. The role will continue to grow and adapt with the Digital team and wider organisation: People, Workforce & Team:

• Lead and manage a team responsible for digital projects, transformational change, systems management, and data reporting.

• Foster a culture of innovation and collaboration within the team and wider organisation.

• Provide leadership in the development, implementation, and adoption of digital solutions.

• Engage with senior leadership and governance colleagues to align projects and strategic priorities.

• To work closely with all levels of the team and the organisation to provide specialist knowledge in managing projects, build relationships with stakeholders, understanding the needs of the system we serve and liaise with likeminded people to be instrumental in the better delivery of patient care and experience.

• Work collaboratively with the Systems & Reporting Manager in technical clinical system projects.

• Forming and maintaining good working relationships with all.

• Communication of the highest standard with internal and external stakeholders of PCL.

• Organising and prioritising workload across the team.

• Attending both virtual Teams and in person meetings as required.

Project Management:

• Identify emerging technologies and best practices to drive digital improvements while working alongside the Information Security Manager and wider Senior Management Team (SMT).

• Ensure digital systems and tools are user-friendly, accessible, and optimised for staff and patient use.

• Oversee end-to-end project management, ensuring timely delivery of digital initiatives.

• Design and implement processes through mapping exercises to streamline workflows and systems.

• Coordinate and lead project meetings, ensuring clear communication and accountability while representing the organisational values.

• Manage relationships with internal and external stakeholders including but not limited to ICBs, NHS Trusts and IT suppliers.

• Develop and implement robust reporting mechanisms to monitor project impact and compliance.

• Keep all project documentation up-to-date, version controlled and relevant. Evaluate projects throughout their lifecycle using data and feedback to inform future developments and lessons learned. Complete end of project reports to assess the impact and benefits analysis to drive improvements.

• Support change management processes, ensuring staff engagement and smooth adoption of new technologies and pathways of care.

• Lead transformative projects that enhance system-wide efficiencies and patient care.

Organisation Initiatives & Advancements:

• Drive quality improvement initiatives through digital solution that enhance patient safety and experience.

• Promote a culture of continuous improvement by identifying opportunities for digital enhancements.

• Ensure digital solutions adhere to data protection, cybersecurity, and NHS governance frameworks.

• Work closely with the Information Security Manager on the pathway design and deployment of innovative solutions that enhance patient care and operational efficiency through new systems governance, clinical safety, and security standards.

• Work closely with governance and security teams to ensure compliance with industry standards and regulations.

• Working across all departments within PCL to support with writing tenders, responding to bids, and creating new service specifications to help procure new business opportunities and ensure digital transformation across any new services.

Strategy:

• Support the development and implementation of the Digital strategy including aligning the business to our forward-thinking objectives to make advancements within the digital field.

• Be a Digital champion for Information Governance and Cybersecurity across the organisation. This includes advocating for best practices in data protection, confidentiality, and cyber resilience. You will be vital in encouraging compliance with legislation, raising awareness, supporting incident responses, and bridging the gap between technical security measures and everyday practice ensuring that staff understand their role in protecting data.

Development:

• Deputising for the Head of Governance for Information and Technology as required.

• Deputising for the Information Security Manager as required.

• Attend relevant conferences, webinars and training to horizon scan and better understand the digital health care industry, ensuring that key learnings are shared with the wider team.

• Attending PCL Stakeholder events to broaden your network and build relationships.

• A commitment to personal development and continued professional development in relevant areas to the role.

• Attending our bi-annual PCL staff development and engagement sessions.

• Keep up to date with all new and mandatory training associated with the role.

Person Specification

Qualifications

Essential

• PRINCE2 or equivalent or working towards this.
• Evidence of relevant continued professional development in digital transformation or healthcare technology.
• Educated and hold three A-level qualifications or equivalent demonstrable work experience.

Desirable

• Change Management APMG.
• Degree level educated in Project Management, Digital Transformation, or relevant Strategic Healthcare Management/Transformation.

Knowledge

Essential

• Strong analytical skills with the ability to evaluate and improve digital processes.
• Excellent stakeholder engagement and relationship management skills.
• Ability to lead change management and drive digital adoption within healthcare teams.
• Excellent project management skills, with the ability to deliver complex initiatives within deadlines.
• Strong understanding of digital health technologies, patient-facing systems, and NHS digital initiatives.
• Expert knowledge and working experience of SystmOne.

Desirable

• Proficient in the use of Emis Web.
• Expert in SystmOne complex report building.
• Understanding of emerging technologies such as AI, automation, and telehealth.

Experience

Essential

• Proven experience in a digital transformation or project management role within healthcare.
• People management and leadership.
• Demonstrates experience working with governance, security, and quality teams in a healthcare setting.
• Strong background in process mapping, systems analysis and workflow optimisation.

Commitment to Values & Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the PCLs Values and Behaviours.

Equality & Diversity

Essential

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Personal Skills

Essential

• Strong analytical skills ability to risk assess and recommend effective solutions.
• Clear communicator able to translate complex concepts and language into business-friendly terminology.
• Proactive and forward-thinking mindset keeping up with digital trends and new technology.
• Organised and detail-orientated able to manage multiple projects effectively.
• Team player works collaboratively within the teams across the organisation.
• Ability to drive change and influence others with passion and integrity in your work.
• Excellent leadership skills with the ability to inspire and develop others.
• Strong problem-solving abilities and a solution focused approach.
• Have great interpersonal and organisational skills.
• Willingness to learn new skills and follow process.
• Ability to work independently, prioritising own workload and escalating when needed.
• Being perceptive and able to work on intuition.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LLR Patient Care Locally Community Interest Company

Address

Office 2 and 3, Coalville Business Centre

Goliath Way

Coalville

Leicestershire

LE67 3FT

Employer's website

https://llrpcl.co.uk (Opens in a new tab)