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LLR Patient Care Locally Community Interest Company

IM&T & Project Support

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Job summary

LLR Patient Care Locally (LLR PCL) is seeking to recruit an Information Management & Technology (IM&T) and Project Support role who will deliver innovative resources, high standard customer service and project support skills to the organisation. This is an exciting and challenging opportunity to help build the organisations digital capabilities and drive the way the organisation improves operational performance, patient care, and organisational enhancements. You will be part of the Digital Team who focus on providing IM&T, Project Management and Digital expertise to a range of stakeholders.

We are looking for an individual with strong technical skills in managing data, is highly skilled in SystmOne, can create and deliver training across our stakeholders as well as someone who has an eye for developing innovation. Within this role there will be elements of cross working with the Business Intelligence team in developing data visualisations and querying data with our sub-contract organisations.

Previous experience of working in/with the NHS is essential and management of projects or working within a project team is highly desirable. To be successful in this role you will be an excellent problem solver, a logical thinker, and comfortable communicating your processes to a range of stakeholders and our internal Senior Management Team (SMT).

Main duties of the job

Deputising for the Digital Manager as required.

Attending both virtual Teams and in person meetings as required.

Forming and maintaining good working relationships with all.

Ability to follow policies and procedures for own area and proposal of changes impacting cross-professional working groups.

To ensure that all deadlines for own workplan, either routine or ad-hoc, are met. Plan, organise and adjust programmes of work to meet business/customer requirements, highlighting any issues arising with line manager (prior to deadlines).

To work closely with operational colleagues in supporting business needs.

Keep up to date with all mandatory training associated with the role.

About us

LLR PCL is a key partner supporting the delivery of healthcare for the NHS in Leicester, Leicestershire, and Rutland. We are a high-performing organisation meeting and achieving the highest standards of quality and governance with among the highest levels of staff and patient satisfaction.Our goal is to provide commissioned services that are locally based for patients and designed to enhance integrated relationships with other providers of care. These other providers come from a number of sources including primary care, secondary care, and the independent sector. Depending on the nature of the service, we also look to work more collaboratively with agencies such as the Local Authorities. We have a commitment to improving healthcare for the people of Leicester, Leicestershire and Rutland with services that are delivered locally.

Intuition is key at LLR PCL, we are committed to using data to drive change in the way health services are provided to serve our LLR population. Intelligence is driving our use of technology, logistics and innovation to free-up our staffs' time and revolutionise patient experience and outcomes. Success will mean LLR PCL has a team that is proactive and adaptable in finding solutions to problems, can analyse data in innovative ways, and present findings clearly to a range of audiences. Your work will make a tangible contribution to delivering the organisations business strategy.

Details

Date posted

16 February 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

E0349-24-0000

Job locations

Unit 18a

Ashwell Road

Oakham

Rutland

LE15 7TU


Job description

Job responsibilities

IM&T/Systems:

Setup entire new SystmOne units from scratch or repurposing units to fit the need of the customer.

Setup of new resources within SystmOne including new and ad-hoc pieces of work.

Working directly with customers/providers to scope their level of requirements with new services and have the ability to use intuition to make their system work for their needs including creating resources and training staff.

Maintain a clear Standard Operating Procedure (SOP) for the setup and maintenance of all SystmOne units.

Liaising with TPP this includes requesting updates on new functionality and/or turning on functionality for providers, attending webinars and requesting of new units.

Centralised data extractions from SystmOne as well as any manipulation of data as required by the Business Intelligence team.

Management of PCL Digital support inbox on behalf of our staff, providers, and stakeholders, this includes being responsive, helpful, and friendly to all.

Setup and maintenance of internal LLR PCL services in the National e-Referral System (e-RS).

Management of data requests and prioritising workload to fulfil requests within set Key Performance Indicators (KPIs).

Liaising directly with Leicestershire Health Informatics Service (LHIS) for all relevant IT setup including but not limited to the Registration Authority (RA) for access requests and new user setup and the Customer Relationship Managers (CRM) to assist with contracting and new equipment requests.

Adhere to deadlines and business KPIs.

Handling miscellaneous queries from all stakeholders/colleagues and escalating as necessary.

Liaison and joint working with the Business Intelligence team within LLR PCL on data extractions, queries and creating visualisation dashboards to better present our work to different stakeholders.

To assist colleagues across other departments in LLR PCL with queries and finding solutions.

Keeping a log of all users across the organisation for SystmOne licenses.

A commitment to personal development and continued professional development in relevant areas to the role.

Attending webinars and events what may be internal or external to the business to better understand the digital health care industry and future planning.

To support in monitoring data quality and accuracy issues.

Collaboration with new LLR PCL partner organisations.

Project Support:

Support the Digital Manager with creating and maintaining project documentation this could be multiple projects at once.

Focus on details and help to articulate projects to the wider project team.

Communication of the highest standard with internal and external stakeholders of LLR PCL.

Flexibility and adaptability with presenting solutions to stakeholders with a dependency on their levels of understanding our internal processes and technologies.

Organising and prioritising workload.

Creating and maintaining shared documentation for projects.

Accountabilities

The post-holder is accountable to the Digital Manager.

Objectives

To work with the Digital Manager to provide specialist knowledge in clinical systems, build relationships with stakeholders, understanding the needs of the system we serve and liaise with likeminded people to be instrumental in the better delivery of patient care and experience.

Provide practised skills in the creation and implementation of new resources, training materials and delivery, and project support.

Job description

Job responsibilities

IM&T/Systems:

Setup entire new SystmOne units from scratch or repurposing units to fit the need of the customer.

Setup of new resources within SystmOne including new and ad-hoc pieces of work.

Working directly with customers/providers to scope their level of requirements with new services and have the ability to use intuition to make their system work for their needs including creating resources and training staff.

Maintain a clear Standard Operating Procedure (SOP) for the setup and maintenance of all SystmOne units.

Liaising with TPP this includes requesting updates on new functionality and/or turning on functionality for providers, attending webinars and requesting of new units.

Centralised data extractions from SystmOne as well as any manipulation of data as required by the Business Intelligence team.

Management of PCL Digital support inbox on behalf of our staff, providers, and stakeholders, this includes being responsive, helpful, and friendly to all.

Setup and maintenance of internal LLR PCL services in the National e-Referral System (e-RS).

Management of data requests and prioritising workload to fulfil requests within set Key Performance Indicators (KPIs).

Liaising directly with Leicestershire Health Informatics Service (LHIS) for all relevant IT setup including but not limited to the Registration Authority (RA) for access requests and new user setup and the Customer Relationship Managers (CRM) to assist with contracting and new equipment requests.

Adhere to deadlines and business KPIs.

Handling miscellaneous queries from all stakeholders/colleagues and escalating as necessary.

Liaison and joint working with the Business Intelligence team within LLR PCL on data extractions, queries and creating visualisation dashboards to better present our work to different stakeholders.

To assist colleagues across other departments in LLR PCL with queries and finding solutions.

Keeping a log of all users across the organisation for SystmOne licenses.

A commitment to personal development and continued professional development in relevant areas to the role.

Attending webinars and events what may be internal or external to the business to better understand the digital health care industry and future planning.

To support in monitoring data quality and accuracy issues.

Collaboration with new LLR PCL partner organisations.

Project Support:

Support the Digital Manager with creating and maintaining project documentation this could be multiple projects at once.

Focus on details and help to articulate projects to the wider project team.

Communication of the highest standard with internal and external stakeholders of LLR PCL.

Flexibility and adaptability with presenting solutions to stakeholders with a dependency on their levels of understanding our internal processes and technologies.

Organising and prioritising workload.

Creating and maintaining shared documentation for projects.

Accountabilities

The post-holder is accountable to the Digital Manager.

Objectives

To work with the Digital Manager to provide specialist knowledge in clinical systems, build relationships with stakeholders, understanding the needs of the system we serve and liaise with likeminded people to be instrumental in the better delivery of patient care and experience.

Provide practised skills in the creation and implementation of new resources, training materials and delivery, and project support.

Person Specification

Qualifications

Essential

  • - Educated to degree level or equivalent experience in IT and data management within health care.
  • - Trainer qualification such as TPMA or equivalent experience training users.

Desirable

  • - Prince2 or equivalent Project Management qualification
  • - Further training on health care systems and data analysis programmes such as Excel and Power BI

Experience

Essential

  • - Experience using MS Office applications including Outlook, Word, PowerPoint, and Excel.
  • - Experience working on SystmOne GP and Community Services modules including configuration.
  • - Experience of working in a large NHS organisation.

Desirable

  • - Experience of handling data requests and data extraction from clinical systems.
  • - Template, questionnaires, protocols and configured list building within SystmOne.

Knowledge

Essential

  • - Proficient user of MS Office suite, SystmOne and e-Referral System (e-RS).
  • - A working understanding of data security, quality, and governance.
  • - A working knowledge and use of project documentation such as business cases, action logs, and GANTT charts.

Desirable

  • - Knowledge of Prince2 methodology
  • - EMIS Web knowledge

Personal Skills

Essential

  • - High-level problem-solving skills ability to analyse highly complex information/problems and make judgements/draw conclusions including ability to respond to unexpected demands.
  • - Ability to work independently, prioritising own workload and escalating when needed.
  • - Strong communication skills both written and verbal able to provide and receive highly complex and often sensitive information and adapt the presentation of such information depending on the audience.
  • - Have great interpersonal and organisational skills.
  • - Willingness to learn new skills and follow process.
  • - Ability to organise own workload and able to work flexibly to meet the demands of the role and business.
  • - Ability to work under pressure and to deadlines.
  • - Ability to focus over a long period of time.
  • - A commitment to continued professional development and being driven.
  • - Being perceptive and able to work on intuition.
  • - Strong team working skills and ability to empathise with others.
  • - Ability to drive change and influence others with passion and integrity in your work.
  • - Ability to work from home with the necessity of travelling to the office when required for meetings.

Desirable

  • - Ability to embrace and drive change in a complex environment.
  • - Having the want to make the role their own and make suggestions to improve working relationships and processes.
Person Specification

Qualifications

Essential

  • - Educated to degree level or equivalent experience in IT and data management within health care.
  • - Trainer qualification such as TPMA or equivalent experience training users.

Desirable

  • - Prince2 or equivalent Project Management qualification
  • - Further training on health care systems and data analysis programmes such as Excel and Power BI

Experience

Essential

  • - Experience using MS Office applications including Outlook, Word, PowerPoint, and Excel.
  • - Experience working on SystmOne GP and Community Services modules including configuration.
  • - Experience of working in a large NHS organisation.

Desirable

  • - Experience of handling data requests and data extraction from clinical systems.
  • - Template, questionnaires, protocols and configured list building within SystmOne.

Knowledge

Essential

  • - Proficient user of MS Office suite, SystmOne and e-Referral System (e-RS).
  • - A working understanding of data security, quality, and governance.
  • - A working knowledge and use of project documentation such as business cases, action logs, and GANTT charts.

Desirable

  • - Knowledge of Prince2 methodology
  • - EMIS Web knowledge

Personal Skills

Essential

  • - High-level problem-solving skills ability to analyse highly complex information/problems and make judgements/draw conclusions including ability to respond to unexpected demands.
  • - Ability to work independently, prioritising own workload and escalating when needed.
  • - Strong communication skills both written and verbal able to provide and receive highly complex and often sensitive information and adapt the presentation of such information depending on the audience.
  • - Have great interpersonal and organisational skills.
  • - Willingness to learn new skills and follow process.
  • - Ability to organise own workload and able to work flexibly to meet the demands of the role and business.
  • - Ability to work under pressure and to deadlines.
  • - Ability to focus over a long period of time.
  • - A commitment to continued professional development and being driven.
  • - Being perceptive and able to work on intuition.
  • - Strong team working skills and ability to empathise with others.
  • - Ability to drive change and influence others with passion and integrity in your work.
  • - Ability to work from home with the necessity of travelling to the office when required for meetings.

Desirable

  • - Ability to embrace and drive change in a complex environment.
  • - Having the want to make the role their own and make suggestions to improve working relationships and processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LLR Patient Care Locally Community Interest Company

Address

Unit 18a

Ashwell Road

Oakham

Rutland

LE15 7TU


Employer's website

https://llrpcl.co.uk (Opens in a new tab)

Employer details

Employer name

LLR Patient Care Locally Community Interest Company

Address

Unit 18a

Ashwell Road

Oakham

Rutland

LE15 7TU


Employer's website

https://llrpcl.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Project Manager

Charlie Smart

charliesmart1.llrpcl@nhs.net

07951777843

Details

Date posted

16 February 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

E0349-24-0000

Job locations

Unit 18a

Ashwell Road

Oakham

Rutland

LE15 7TU


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