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Care Navigator - Beckenham Beacon UTC/ Princess Royal UTC

Information:

This job is now closed

Job summary

We have an exciting opportunity for motivated Care Navigators to join our team based at our site in Bromley, on a full-time or part-time, permanent basis.

This role will involve evening/ weekend working and is based on a rota model supporting the UTC opening hours of 8am - 9pm.

Main duties of the job

The role of Care Navigator, based within our Urgent Treatment Centre, is to be patient focused, supporting UCC staff to communicate the appropriate use of urgent care pathways within the centre.

About us

The newly formed Totally Urgent Care Division, following the merger of Vocare and Greenbrook, is a leading provider of national urgent care services. Our Urgent Care Division (UCD) delivers highly successful services within 111, Clinical Assessment Services (CAS), GP Out of Hours (GPOOH) and Urgent Treatment Centres (UTC) across a national footprint.

Details

Date posted

15 September 2023

Pay scheme

Other

Salary

£21,536 to £22,613 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0346-23-0072

Job locations

Croydon Road

Beckenham

BR3 3QL


Job description

Job responsibilities

Greenbrook Healthcare provides innovative, high quality healthcare services to patients and commissioners, delivered through effective partnerships.

The role of Care Navigator, based within our Urgent Treatment Centre, is to be patient focused, supporting UCC staff to communicate the appropriate use of urgent care pathways within the centre. You will receive patient information following assessment from a GP or ECP/ENP, supporting patients to ensure they feel informed, supported and listened to so that they can make meaningful decisions and choices about their care.

You will support the UTC staff in collecting information and feedback from patients about their experience, and share this information with the CCG to improve community outreach and to achieve the key performance indicators. Qualification,

Reward & Benefits

  • 25 Days Annual Leave (pro rata for Part Time staff)
  • Perkbox (online discount portal)
  • 6% Employer Pension contribution
  • Share save scheme
  • Opportunities for career development
  • Employee assistance program
  • Virtual GP Services - 24/7 GP Appointments
  • WeCare Wellbeing

    • Job description

    Job responsibilities

    Greenbrook Healthcare provides innovative, high quality healthcare services to patients and commissioners, delivered through effective partnerships.

    The role of Care Navigator, based within our Urgent Treatment Centre, is to be patient focused, supporting UCC staff to communicate the appropriate use of urgent care pathways within the centre. You will receive patient information following assessment from a GP or ECP/ENP, supporting patients to ensure they feel informed, supported and listened to so that they can make meaningful decisions and choices about their care.

    You will support the UTC staff in collecting information and feedback from patients about their experience, and share this information with the CCG to improve community outreach and to achieve the key performance indicators. Qualification,

    Reward & Benefits

  • 25 Days Annual Leave (pro rata for Part Time staff)
  • Perkbox (online discount portal)
  • 6% Employer Pension contribution
  • Share save scheme
  • Opportunities for career development
  • Employee assistance program
  • Virtual GP Services - 24/7 GP Appointments
  • WeCare Wellbeing

    • Person Specification

    Qualifications

    Essential

    • Educated to NVQ Level 2 or equivalent
    • Working knowledge of Microsoft Office including Word, Excel and Outlook.
    • Excellent interpersonal communication skills able to pick up verbal and non-verbal clues about how people are feeling
    • Knowledge of medical terminology
    Person Specification

    Qualifications

    Essential

    • Educated to NVQ Level 2 or equivalent
    • Working knowledge of Microsoft Office including Word, Excel and Outlook.
    • Excellent interpersonal communication skills able to pick up verbal and non-verbal clues about how people are feeling
    • Knowledge of medical terminology

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Employer details

    Employer name

    Totally

    Address

    Croydon Road

    Beckenham

    BR3 3QL


    Employer's website

    https://www.totallyplc.com/ (Opens in a new tab)

    Employer details

    Employer name

    Totally

    Address

    Croydon Road

    Beckenham

    BR3 3QL


    Employer's website

    https://www.totallyplc.com/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Head of Talent Acquisition

    Careers

    Careers@totallygroup.com

    Details

    Date posted

    15 September 2023

    Pay scheme

    Other

    Salary

    £21,536 to £22,613 a year pro rata per annum

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    E0346-23-0072

    Job locations

    Croydon Road

    Beckenham

    BR3 3QL


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