Job summary
As an Administrative Manager, you will play a vital role in delivering excellence, while embodying the values of being respectful, demonstrating accountability, and acting with courage.
Main duties of the job
You will provide comprehensive secretarial and administrative support to the Service Manager, Lead GP/Nurse, and other healthcare professionals within our Urgent Care Centre (UCC). Your exceptional organizational skills will ensure that service objectives are achieved efficiently and effectively.
About us
Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.
Job description
Job responsibilities
Your day to day
Delivering Excellence
Coordinating staff rotas to guarantee optimal resource allocation and smooth daily operations of the service.Ensuring that all administrative processes are streamlined and executed with precision, contributing to the overall excellence of the UCC.Implementing best practices and quality improvement initiatives to enhance the delivery of administrative services. Being Respectful
Managing a team of receptionists and administrative staff with empathy, fostering a positive and inclusive work environment.Encouraging open communication and collaboration among team members, valuing their contributions and promoting a culture of respect.Interacting with patients, colleagues, and stakeholders in a respectful and professional manner, always considering their diverse needs and perspectives. Demonstrating Accountability Taking ownership of the efficient management of administrative operations, ensuring compliance with local policies and procedures.Tracking and monitoring key performance indicators to assess the effectiveness of administrative processes and implementing necessary improvements.Upholding the highest standards of integrity, confidentiality, and ethical conduct in all aspects of your role. Acting with Courage
Stepping up and deputizing for the Service Manager when required, showcasing your leadership capabilities and ability to make critical decisions.Proactively identifying challenges and implementing innovative solutions to improve administrative efficiency and effectiveness.Advocating for positive changes and improvements within the administrative function, even in the face of adversity. Rewards & Benefits 25 days annual leaveMy Totally Rewards (online discount portal)6% Employer Pension contributionShare save schemeOpportunities for career developmentEmployee assistance programVirtual GP Services - 24/7 GP AppointmentsWeCare Wellbeing
Job description
Job responsibilities
Your day to day
Delivering Excellence
Coordinating staff rotas to guarantee optimal resource allocation and smooth daily operations of the service.Ensuring that all administrative processes are streamlined and executed with precision, contributing to the overall excellence of the UCC.Implementing best practices and quality improvement initiatives to enhance the delivery of administrative services. Being Respectful
Managing a team of receptionists and administrative staff with empathy, fostering a positive and inclusive work environment.Encouraging open communication and collaboration among team members, valuing their contributions and promoting a culture of respect.Interacting with patients, colleagues, and stakeholders in a respectful and professional manner, always considering their diverse needs and perspectives. Demonstrating Accountability Taking ownership of the efficient management of administrative operations, ensuring compliance with local policies and procedures.Tracking and monitoring key performance indicators to assess the effectiveness of administrative processes and implementing necessary improvements.Upholding the highest standards of integrity, confidentiality, and ethical conduct in all aspects of your role. Acting with Courage
Stepping up and deputizing for the Service Manager when required, showcasing your leadership capabilities and ability to make critical decisions.Proactively identifying challenges and implementing innovative solutions to improve administrative efficiency and effectiveness.Advocating for positive changes and improvements within the administrative function, even in the face of adversity. Rewards & Benefits 25 days annual leaveMy Totally Rewards (online discount portal)6% Employer Pension contributionShare save schemeOpportunities for career developmentEmployee assistance programVirtual GP Services - 24/7 GP AppointmentsWeCare Wellbeing
Person Specification
Experience
Essential
- Educated to A Level/NVQ3 level or equivalent.
- Excellent written and spoken command of the English language
- Relevant and recent experience working in a senior administrative /secretarial role.
- Experience of working to and implementing local policies and procedures.
- Previous NHS or public sector experience
Person Specification
Experience
Essential
- Educated to A Level/NVQ3 level or equivalent.
- Excellent written and spoken command of the English language
- Relevant and recent experience working in a senior administrative /secretarial role.
- Experience of working to and implementing local policies and procedures.
- Previous NHS or public sector experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
