Job summary
We have an exciting opportunity for a 111 Clinical Team Manager to join our team on a full-time basis. This role will be split as 0.8 FTE (30Hrs) CTM and 0.2 FTE (8Hrs) Clinical
This is a team leadership role responsible for effective management and professional leadership of a clinical team to deliver safe, high quality, effective patient-focused care with performance in the top quartile nationally.
Main duties of the job
To achieve this the post holder will develop, support and performance manage their team to deliver against operational efficiency, quality and governance standards, promoting a positive and productive culture, working collaboratively as part of the 111 contact centre network.
You will be required to follow a programme of learning and development, which will enable you to achieve and maintain the required service competencies.
The role is part of the 111 Management Team.
Key objectives & responsibilities
Delivering results / functional responsibilities
Engaging People/Key Working relationships
Management and leadership
Setting Direction and Service Improvement
About us
Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need.
We partner with our healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists.
We deliver services for, Urgent Treatment Centres, NHS 111, GP Out of Hours and National Clinical Assessment Service from out Urgent Care Division.
Job description
Job responsibilities
Rewards & Benefits
28 days annual leave (pro annum pro rata)My Totally Rewards (online discount portal)6% Employer Pension contributionShare save schemeOpportunities for career developmentEmployee assistance programVirtual GP Services - 24/7 GP AppointmentsWeCare Wellbeing For a full job description, further information about this role or to apply please contact the Resourcing team via email at Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.
Job description
Job responsibilities
Rewards & Benefits
28 days annual leave (pro annum pro rata)My Totally Rewards (online discount portal)6% Employer Pension contributionShare save schemeOpportunities for career developmentEmployee assistance programVirtual GP Services - 24/7 GP AppointmentsWeCare Wellbeing For a full job description, further information about this role or to apply please contact the Resourcing team via email at Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.
Person Specification
Qualifications
Essential
- Registered Nurse or Registered Paramedic with current registration
- Degree level or equivalent qualification / equivalent level of experience
Experience
Essential
- Significant post registration experience at a senior nursing / Paramedic level in a multi-location, regulated contact centre setting
- In-depth professional knowledge and experience from a range of nursing discipline across services, with at least 3 years' experience in clinical triage
- Experience of developing and implementing governance frameworks to support service delivery and service change
- Strong background of people focused leadership with excellent engagement and retention results
- Ability to think and plan strategically, tactically and creatively, and to prioritise in the face of competing demands
- Excellent analytical and problem-solving skills; has the capacity to analyse highly complex problems in a logical and structure way
Person Specification
Qualifications
Essential
- Registered Nurse or Registered Paramedic with current registration
- Degree level or equivalent qualification / equivalent level of experience
Experience
Essential
- Significant post registration experience at a senior nursing / Paramedic level in a multi-location, regulated contact centre setting
- In-depth professional knowledge and experience from a range of nursing discipline across services, with at least 3 years' experience in clinical triage
- Experience of developing and implementing governance frameworks to support service delivery and service change
- Strong background of people focused leadership with excellent engagement and retention results
- Ability to think and plan strategically, tactically and creatively, and to prioritise in the face of competing demands
- Excellent analytical and problem-solving skills; has the capacity to analyse highly complex problems in a logical and structure way
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
