Service Lead

Job description

Job responsibilities

You will effectively and efficiently manage the operational delivery of the Specialist Stop Smoking Service in County Durham.

Your key responsibilities will be:

• Supporting and directing staff (paid and voluntary) to ensure KPIs and quit targets are achieved by the service.
• To lead, promote and a deliver an innovative service, ensuring equitable provision across the County
• To be pro-active in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose smoking cessation service
• Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners
• Develop and maintain internal standard operating procedures, and to establish and update referral routes into and out of the service
• To ensure the safeguarding of adults and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures
• To ensure that risk assessments, risk registers and cases are prioritised following safeguarding protocols
• To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of people accessing services
• Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy
• Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback
• To ensure all monitoring and records are kept up to date, secure and used appropriately
• Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management
• To provide information, qualitative and quantitative data and reporting in a timely manner
• To attend relevant and appropriate management meetings, team meetings, performance review boards, and external steering groups.
• To attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for in line with ABL policies.
• To provide training to internal staff, volunteers, placements and external agencies as required.
• To provide leadership and support to our team and being a key member of day-to-day operations, supporting the delivery of KPIs.

You will be a motivated, passionate, experienced, organised and proactive leader, with preferable experience in Public Health, managing services and delivery teams. You will take a strength-based approach to all community delivery, be a solution-based practitioner and be constantly looking to innovate. The role will require dynamic operational leadership which embraces ABLs vision and values.

This is a demanding job, but you will not be on your own. ABLs highly experienced and professional multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance and Business Development specialists are there to support. Additionally, existing experienced delivery teams will be available to support you to drive the service forward.

Skills & Competencies required:

This is a senior role working under management of ABLs Senior Operational Team and you will support the Head of Service when reporting to ABLs monthly performance board.

The role will be varied, challenging and rewarding as you lead the service delivery, ongoing innovation and service development.

Are you:

• An experienced service manager with experience in a Public Health environment Experienced in evolving and developing services within a complex health system in a co-produced way
• Experienced in working within Public Health services and have in depth knowledge and understanding of local pathways within County Durham.
• A highly experienced people manager, including paid staff, volunteers, and trainees.
• A positive and proactive leader with the ability to motivate, engage and support delivery teams to achieve the highest standards and outcomes
• A strategic thinker, able to foresee and take action to deal with problems and opportunities
• An adept communicator who adapts the message to fit the needs of the audience
• Able to build strong relationships fostering trust and cooperation among colleagues, stakeholders, and community leaders
• Results- orientated naturally seeking quantitative goals and actively aiming to outperform them
• Open and motivated by new ideas and perspectives
• Passionate about improving the health of the population of County Durham.

Person Specification

Qualifications

Desirable

• At least 3 years in Public Health-related field.

Job Specific Requirements

Essential

• The ability to travel independently across County Durham and as required to ABL Health HQ in Greater Manchester/any other ABL -delivery locations.
• Work flexibly and adapt to suit service need.

Experience

Essential

• Proven experience in team leadership, maintenance of effective professional boundaries and service adherence to organizational policy and procedure, including the use of management data tools to enhance service quality and performance.
• Excellent people management skills and a compassionate leader; demonstrated motivational interviewing skills and experience in performance management.
• Experience of supporting day to day operational demands in a performance focused environment, supporting Head of Service to lead and direct a senior, delivery and team of advisors.
• Experience of triaging safety needs and safeguarding procedures.
• Experience of supervising MDTs.
• Experience in managing risk.
• Experience of working in and contributing to a team.
• Experience in managing confidentiality.
• Experience in managing case notes, particularly using an electronic case management system.
• Experience in using data analysis to inform areas of development.

Desirable

• Experience of
• delivery/management of CYP mental health services
• Experience within the CLA sector
• Experience within a commissioning environment

Skills and Knowledge

Essential

• Understanding of Public Health and evidence base.
• Demonstrable experience working with one or more of the following
• GP Practices/Primary Care
• Secondary Care
• Schools and Colleges
• VCFSE Sector
• Social Care
• Community health
• CAMHS
• 0-19 Children Services
• Personable and approachable leader.
• Problem solving and solution focused approach.
• Excellent literacy skills/BI skills/data understanding.
• Effective time management skills.
• Knowledge of managing safeguarding and an ability to put this into practice.
• Ability to effectively prioritise workload, multi-tasking, where necessary.
• Excellent organisational skills.
• Strong IT skills, particularly with use of Microsoft Office packages and databases.

Desirable

• Knowledge of safeguarding in community health setting.
• Understanding of clinical and operational governance.
• Demonstrable experience and knowledge of techniques for community health engagement techniques.
• Demonstrable knowledge of behavior change theory and practice.
• Demonstrable experience of Asset Based Community Development.
• Ability to recruit, induct and support volunteers to the service.
• Knowledge of other agencies, both statutory and voluntary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Unit 3 The Greenhouse

Greencroft Industrial Estate, Amos Drive

Stanley

Durham

DH9 7XN

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)