Job summary
Healthy Lifestyles Gloucestershire is offering an exciting Business and Customer Support Apprenticeship opportunity for individuals passionate about public health and helping others lead healthier lives. This apprenticeship provides hands-on experience in a supportive, community-focused environment dedicated to improving the wellbeing of local residents. As an apprentice, you will play a key role in supporting the day-to-day operations of the service.
Main duties of the job
Responsibilities will include handling incoming enquiries via phone, email, and online platforms, maintaining accurate client records, supporting on special projects, interpreting and presenting service data, and assisting with administrative tasks. You will also contribute to promoting the service through community engagement, social media updates, and partnership support. This role is ideal for someone who is organised, approachable, and eager to develop strong communication and customer service skills. You'll gain valuable experience working within a multidisciplinary team, while also studying towards a recognised qualification in business administration or customer service. Through this apprenticeship, youll develop a solid foundation in administrative processes and client interaction within a health promotion context. Youll be contributing to a service that supports residents in areas such as smoking cessation, healthy eating, physical activity, and mental wellbeing.
About us
ABL is an exciting fast-paced, growing
community health organisation. As an experienced, CQC registered, provider of
community health services, we are passionate about delivering evidence based,
innovative, effective and relevant health care services in partnership with
individuals, communities and stakeholders.
Job description
Job responsibilities
Healthy Lifestyles Gloucestershire is offering an exciting opportunity for a Business and Customer Support Apprentice to join our public health service and contribute to the wellbeing of local communities. This apprenticeship provides hands-on experience in a supportive, community-focused environment, allowing you to gain practical skills while working towards a recognised qualification in Business Administration or Customer Service. In this role, you will support the day-to-day operations of the service by handling enquiries via phone, email, and online platforms, maintaining accurate client records, assisting with administrative tasks, supporting projects, interpreting and presenting service data, and helping promote the service through community engagement, social media, and partnership work. We are looking for someone organised, approachable, and eager to develop strong communication and customer service skills, with an interest in public health and helping people live healthier lives. You will gain valuable experience working within a multidisciplinary team and contribute to services supporting residents in areas such as smoking cessation, healthy eating, physical activity, and mental wellbeing, making this apprenticeship an ideal pathway for those starting their career or seeking meaningful experience in health promotion and customer support.
Key Responsibilities:
- -Customer Service Support: Respond to phone calls, emails, and online enquiries from members of the public, professionals, and partner organisations in a polite, professional, and helpful manner. Youll assist with the first point of contact, helping to offer reassurance and signposting to the right support if necessary.
- -Appointment Coordination: Help clients book in for support sessions and ensure schedules are kept up-to-date. Youll use electronic systems to manage bookings and support the wider team in keeping records accurate and confidential.
- -Special Projects: Assist with the planning and implementation of targeted service projects within the Gloucestershire community, tasked to us by key stakeholders within the county.
- -Interpreting/Presenting Data: Reviewing derived data from the service to identify trends, interpret service performance, and relay the findings back to the service to facilitate improvements.
- -Data Entry/Record Management: Update client information in our digital systems, assist with preparing reports, and make sure key information is filed and shared in line with data protection requirements.
- -Team Support: Assist with internal meetings, promotional campaigns, and community outreach events. You might help create flyers, manage social media posts, or gather feedback from service users to help improve what we do.
Our Values:
The post holder will be expected to operate in line with our workplace values which are:
- People Powered
- Bold
- Effective
- Thoughtful
Job description
Job responsibilities
Healthy Lifestyles Gloucestershire is offering an exciting opportunity for a Business and Customer Support Apprentice to join our public health service and contribute to the wellbeing of local communities. This apprenticeship provides hands-on experience in a supportive, community-focused environment, allowing you to gain practical skills while working towards a recognised qualification in Business Administration or Customer Service. In this role, you will support the day-to-day operations of the service by handling enquiries via phone, email, and online platforms, maintaining accurate client records, assisting with administrative tasks, supporting projects, interpreting and presenting service data, and helping promote the service through community engagement, social media, and partnership work. We are looking for someone organised, approachable, and eager to develop strong communication and customer service skills, with an interest in public health and helping people live healthier lives. You will gain valuable experience working within a multidisciplinary team and contribute to services supporting residents in areas such as smoking cessation, healthy eating, physical activity, and mental wellbeing, making this apprenticeship an ideal pathway for those starting their career or seeking meaningful experience in health promotion and customer support.
Key Responsibilities:
- -Customer Service Support: Respond to phone calls, emails, and online enquiries from members of the public, professionals, and partner organisations in a polite, professional, and helpful manner. Youll assist with the first point of contact, helping to offer reassurance and signposting to the right support if necessary.
- -Appointment Coordination: Help clients book in for support sessions and ensure schedules are kept up-to-date. Youll use electronic systems to manage bookings and support the wider team in keeping records accurate and confidential.
- -Special Projects: Assist with the planning and implementation of targeted service projects within the Gloucestershire community, tasked to us by key stakeholders within the county.
- -Interpreting/Presenting Data: Reviewing derived data from the service to identify trends, interpret service performance, and relay the findings back to the service to facilitate improvements.
- -Data Entry/Record Management: Update client information in our digital systems, assist with preparing reports, and make sure key information is filed and shared in line with data protection requirements.
- -Team Support: Assist with internal meetings, promotional campaigns, and community outreach events. You might help create flyers, manage social media posts, or gather feedback from service users to help improve what we do.
Our Values:
The post holder will be expected to operate in line with our workplace values which are:
- People Powered
- Bold
- Effective
- Thoughtful
Person Specification
Qualifications
Essential
- English or Maths at Level 2
Experience
Essential
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Negotiation skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
- Ability to multi-task
Person Specification
Qualifications
Essential
- English or Maths at Level 2
Experience
Essential
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Negotiation skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
- Ability to multi-task
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
