Job responsibilities
You will lead the day-to-day operations of the Your Health Dudley, Integrated Health Improvement Service comprising of fifteen to twenty staff, to provide outstanding service provision. The service, commissioned by Dudley Council, will be easily accessible and provide high-quality, evidence-based support, information and advice to individuals, communities and broader system partners. Engagement with the local community leaders, health professionals, and key system stakeholders will form a significant part of the role, enabling the health inequality messages to be heard and allowing priority groups to benefit from the community and system-level service.
The successful candidate will work alongside the Professional Lead and Specialist Dietician, Professional Lead for Smoking Cessation and Professional Lead for Mental Health and is directly line-managed by the Regional Manager for the Southwest and West Midlands region.
You will be a motivated, passionate, organised, and proactive leader with significant experience in public health, and managing delivery teams. ABL takes a strength-focused, asset-based approach to community delivery, looking to innovate, partner, and enhance local delivery. The role will require dynamic leadership which embraces the vision and values we wish to establish for each Service around system partnership working, community engagement, behaviour change, and reducing health inequalities.
This is a demanding job, but you will receive help from ABLs highly experienced, friendly, multi-disciplinary team of Health and Social Care Professionals, Business Intelligence, Service Development, Governance, Finance, Communication and Marketing, Business Development, and existing experienced delivery teams will be available to support you to drive the Service forward.
Your key responsibilities will be:
You will lead the day-to-day operations, ensuring the service meets its expected key performance indicators (KPIs). You will lead the various teams and nurture and upskill each individual while setting service direction through service development plans. You must embed robust governance, health and safety, and administration procedures while ensuring the service uses its resources effectively to fulfil its contractual obligations. This will require working closely with the Regional Manager and managing the contract with commissioners. You will ensure the service remains people-powered, keeping the service user voice at the heart of everything we do.
As Head of Service, your key responsibilities include:
Senior and operational leadership of Your Health Dudley (Integrated Health Improvement Service).
Manage the staff and subcontractors.
Driving the vision of the service with staff, partners, stakeholders, and commissioners.
Working closely with the Regional Manager, Professional Lead and Specialist Dietician, Professional Lead for Smoking Cessation to drive the outcomes-based service delivery model and achieve specific KPIs regarding weight management, smoking, alcohol, wellness coaching for families and health checks.
Leading and ensuring active stakeholder engagement to develop an awareness of the service, ensuring that partners develop sustainable, effective referral pathways into the service.
Analyse Internal, local, and national data to impact and direct service outcomes and develop service plans.
Foster and encourage innovation with the staff team and partners to ensure the service engages with priority groups, health inclusion groups and priority wards/areas.
Performance management of the service, ensuring the safe and effective delivery of all services in line with ABLs integrated governance framework.
Developing service reports of excellent quality, including contract management, performance reports, social values, case studies and service user and partner feedback.
Representing the organisation and service at local and regional stakeholders, networking and ICS events.
Driving service innovation utilising ABLs s continuous improvement system, which includes delivery staff in leading innovation and service development supported by specialist leads.
Working with clinical, community, social care, educational, and VCSE partners and statutory stakeholders to deliver safe, effective, person-centred care pathways and, where possible, co-deliver / co-locate to maximise integration and prevent duplication.
Work with ABL engagement and communications teams to implement and continuously develop the communications and marketing strategy, service promotion and engagement strategy.
Building strategic relationships across the area, developing opportunities to expand ABLs work across the Integrated Care System footprint.
Skills and Competencies Required
An experienced senior leader with experience in delivering an excellent integrated lifestyle and behaviour change service or similar service and understanding of the public health, health and care system.
Skilled in project management and accustomed to using tools and processes to identify project goals, set and manage the schedule, anticipate, and identify issues, remove obstacles, delineate responsibility, track task completion, and communicate progress
Experience in evolving and developing services within a complex health system.
A positive and proactive leader who can motivate, engage and support teams to achieve the highest standards and outcomes.
A strategic thinker, able to foresee and take action to deal with problems and opportunities.
An adept communicator who adapts the message to fit the needs of the audience
Results orientated, naturally seeking quantitative goals and actively seeking to outperform them.
Please note that we are unable to offer sponsorship for this role
