Job responsibilities
Your Health Your Way, Nottinghamshire Integrated Wellbeing Service (IWS) overview
ABL Health and Nottinghamshire County Council are partnering to deliver an Integrated Wellbeing Service across Nottinghamshire called Your Health Your Way. This transformative service will play a central role in system change, bringing previously separate lifestyle behaviour change functions together into one service. It seeks to work collaboratively with communities to support the transformation of services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity and falls prevention, all embedded in sustainable behaviour change and positive wellbeing.
Role Purpose:
We are seeking a highly organized and proactive Admin Manager to oversee and manage administrative operations within our organization. The ideal candidate will have exceptional leadership skills, a strong ability to multitask, and a deep understanding of office management procedures. This role involves supervising administrative staff, streamlining processes, and ensuring that the office operates smoothly and efficiently
You will be responsible for a range of administration including invoicing, stationary orders and ensuring the smooth running of the office to support the Office Manager.
Your key responsibilities will be:
Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues.
You will be working as part of a large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email.
Duties and Responsibilities
The role will be varied, challenging, and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.
Key responsibilities will be:
Complete and process of invoices
Line management of administration team
Complete monthly and quarterly reporting
Weekly monitoring of workload and service targets.
Take meeting minutes, type and distribute as required
General administration (record keeping, filing etc.)
Be able to encourage and assess client`s readiness for specific behaviour change
Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners
Work with key stakeholders and partners to support clients journeys into service and experience
Skills and Competencies Required
Experienced working with Microsoft Office and database systems
Positive and proactive working at pace with multiple tasks
Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
Quality driven; you naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and perspectives.
The desire to make a difference
We are looking to change the lives and improve the wellbeing of the people in Nottinghamshire.
Standard Information
Information Governance
Employees of ABL Health must comply with the provisions of GDPR and the Data Protection Act 2018. The postholder must not; either during the course of their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation.
The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000
The postholder must comply with ABLs policies that protect the information assets of the organisation from unauthorised disclosure, modification, destruction, inappropriate access or use. The postholder will be responsible for maintaining the clinical and/or corporate records that fall within the remit of this role to the standards in ABLs records management policies, and data quality processes and standards.
Health & Safety
Compliance with the Health & Safety at Work Act 1974 the postholder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Safeguarding is Everyones Business
ABL has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all ABLs employees, temporary staff and volunteers are required to adhere to ABLs safeguarding policies / procedures in addition to local and national safeguarding policies and to act upon any concerns in accordance with them.
Smoke Free
ABL is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.
Training
Full training is provided within the role to cover a range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.
Equality, Diversity & Human Rights
It is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998. ABL is an equal opportunities employer and aims to challenge discrimination, promote equality and respect human rights.
