Job responsibilities
Duties and responsibilities:
Managerial
- To assist the Project Lead in the day-to-day running of the project
- To be a point of contact for Smoking Cessation Advisors, Healthy Lifestyle Advisors, Nutritionists and Administrative staff queries
- Assist the Project Lead in assembling and coordinating staff to facilitate project delivery: overseeing staff calendars; liaise with the admin team, coordinate staff to provide session cover when necessary.
- Lead on developing certain areas of the project according to the project plan
- Assisting the Project Lead in the tracking of project deliverables and outcomes
- Support project lead with service observations
- Perform session observations and feedback to staff
- Support the line management of staff by performing staff 1:1s and PDPs
- Oversee and monitor stakeholder activity and targets across all areas - liaise with stakeholder staff regularly, track performance according to service KPIs, work with Project Lead to set targets to improve performance
- Undertake data preparation and analysis as requested by the Project Lead
- Track and manage patient flow and outcomes through the system, as requested by the Project Lead to put actions in place for those who are not progressing as they should
- To coordinate the booking, risk assessing and use of various delivery venues
- Support the Project Lead with financial duties including the processing staff expenses and invoices relating to the project
- Lead on the updating of data where data completeness is an issue
- Audit of data quality to ensure that patient data is up to date and identify issues with data completeness and validity: oversee and coordinate monthly
- Contribute to clinical governance procedures
- Constantly monitor and report on progress of the project, to present reports defining progress, problems and solutions
Delivery
- Prepare and set up venues in a safe manner
- Have a thorough understanding of the curriculum/teaching resources and be confident in the delivery of such.
- Session planning including preparing the correct handouts, materials and equipment for the session
- Discussing quit attempts, weight loss / gain with clients
- Monitor weekly outcomes including 4 week quits, weight loss / gain and attendance against set targets.
- Client contact calls to ensure attendance, chase non-attendance
- Service / client evaluation
- Oversee curriculum development
Operational Support & Service Delivery
- Assist Project Leads in the day-to-day running of weight management services.
- Ensure smooth operational processes across the integrated service
- Monitor service performance and contribute to continuous improvement initiatives.
Line Management & Staff Development
- Provide line management to a team of practitioners and support staff.
- Conduct regular 1:1s, appraisals, and support professional development.
- Lead staff observations to ensure quality and consistency in service delivery.
Quality Assurance & Auditing
- Conduct internal audits and contribute to external audit preparation.
- Monitor compliance with service standards, policies, and procedures.
- Identify areas for improvement and implement corrective actions.
Project & Stakeholder Support
- Support Project Leads with planning, reporting, and stakeholder engagement.
- Assist in the coordination of service-wide initiatives and pilots.
- Represent the service in meetings and contribute to strategic discussions.
Essential Skills & Experience
- Experience in operational or team management within health or wellbeing services.
- Strong understanding of quality assurance and audit processes.
- Excellent interpersonal and communication skills.
- Ability to lead, motivate, and support staff effectively.
- Proficient in using digital tools for reporting and service management.
Standard Information
Information Governance
Employees of ABL Health must comply with the provisions of GDPR and the Data Protection Act 2018. The postholder must not; either during the course of their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation.
The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000
The postholder must comply with ABLs policies that protect the information assets of the organisation from unauthorised disclosure, modification, destruction, inappropriate access or use. The postholder will be responsible for maintaining the clinical and/or corporate records that fall within the remit of this role to the standards in ABLs records management policies, and data quality processes and standards.
Health & Safety
Compliance with the Health & Safety at Work Act 1974 the postholder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Safeguarding is Everyones Business
ABL has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all ABLs employees, temporary staff and volunteers are required to adhere to ABLs safeguarding policies / procedures in addition to local and national safeguarding policies and to act upon any concerns in accordance with them.
Smoke Free
ABL is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.
Training
The postholder must attend any training that is identified as mandatory to their role.
The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.
Equality, Diversity & Human Rights
It is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998. ABL is an equal opportunities employer and aims to challenge discrimination, promote equality and respect human rights.
