Job summary
Skills and
Competencies Required
Be an experienced administrator used
to working in a health and/or community setting.
Experienced working with Microsoft Office and health related database systems
Positive and proactive working at pace with multiple tasks
Adept in
communication; positive
and welcoming communication style with all patients, health professionals and
colleagues
Build
strong relationships; good team player happy to work as part of a team and work independently on
own tasks.
Quality driven;
you naturally seek high standards and actively seek to improve them.
Value and
remain open to new ideas and perspectives.
Main duties of the job
You will provide administration support to the Your
Health Dudley Service. You will work with the Single Point of Access Team to
ensure the smooth running of the office and the administration of the programs
to meet targets and deadlines set by the SPOA lead. Responsible for a range of
administration, you will be based in our Dudley office with the admin team.
About us
ABL
is an exciting fast-paced, growing community health organisation. As an
experienced, CQC registered, provider of community health services, we are passionate
about delivering evidence-based, innovative, effective, and relevant health
care services in partnership with individuals, communities, and stakeholders.
We are a values-driven organisation, dedicated to reducing health
inequalities and improving peoples lives. We would love to hear from you if
you would like the opportunity to work within a close team of committed
professionals and you share our values of designing and delivering health
services.
Job description
Job responsibilities
ABL Health, delivers the Integrated Health Improvement Service titled Your Health Dudley which is commissioned by Dudley Council. This transformative service seeks to work collaboratively with communities to support transforming services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, cooking, family coaching and community health checks, all embedded in sustainable behaviour change and positive wellbeing.
Your key responsibilities will be:
You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.
- Take incoming calls through the Your Health Dudley Single Point of Access, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
- To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing, and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
- Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on the appropriate service database.
- To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.
- Be able to encourage and assess the client`s readiness for specific behaviour change.
- Work with service leads to source new venues.
- Weekly monitoring of workload and service targets.
- General administration (record keeping, filing, etc.)
Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation practitioners
Job description
Job responsibilities
ABL Health, delivers the Integrated Health Improvement Service titled Your Health Dudley which is commissioned by Dudley Council. This transformative service seeks to work collaboratively with communities to support transforming services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, cooking, family coaching and community health checks, all embedded in sustainable behaviour change and positive wellbeing.
Your key responsibilities will be:
You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.
- Take incoming calls through the Your Health Dudley Single Point of Access, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
- To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing, and filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
- Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on the appropriate service database.
- To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.
- Be able to encourage and assess the client`s readiness for specific behaviour change.
- Work with service leads to source new venues.
- Weekly monitoring of workload and service targets.
- General administration (record keeping, filing, etc.)
Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation practitioners
Person Specification
Qualifications
Essential
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSA Typing ll or above.
- NVQ 3 level in a relevant subject.
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need including some evenings and weekends where required.
Experience
Essential
- Demonstrable experience in an administration role.
- Experience of working in a team environment.
Desirable
- Experience in minute taking for meetings.
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
Skills and Knowledge
Essential
- Experience with databases.
- Excellent interpersonal skills.
- Excellent communication skills including listening, verbal and written.
- Excellent telephone manner
- Ability to work under high pressure and in a fast-paced environment.
- Excellent organizational and time management skills.
- Efficient problem-solving skills.
- Ability to interact with colleagues and other stakeholders politely and courteously.
- Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook.
- Experience with software packages.
- Excellent customer care.
- Flexibility and adaptability to changing workloads.
- Monitor workload and ability to multi-task.
- Evidence of accuracy and paying attention to detail in tasks.
- Punctuality, reliability and honesty.
- Ability to use own initiative and confident to do so in the workplace.
Desirable
- Experience of undertaking audits
- Understanding and evidence of adhering to information governance and data protection policies
- Experience with software packages in health care settings
Person Specification
Qualifications
Essential
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- RSA Typing ll or above.
- NVQ 3 level in a relevant subject.
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need including some evenings and weekends where required.
Experience
Essential
- Demonstrable experience in an administration role.
- Experience of working in a team environment.
Desirable
- Experience in minute taking for meetings.
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
Skills and Knowledge
Essential
- Experience with databases.
- Excellent interpersonal skills.
- Excellent communication skills including listening, verbal and written.
- Excellent telephone manner
- Ability to work under high pressure and in a fast-paced environment.
- Excellent organizational and time management skills.
- Efficient problem-solving skills.
- Ability to interact with colleagues and other stakeholders politely and courteously.
- Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook.
- Experience with software packages.
- Excellent customer care.
- Flexibility and adaptability to changing workloads.
- Monitor workload and ability to multi-task.
- Evidence of accuracy and paying attention to detail in tasks.
- Punctuality, reliability and honesty.
- Ability to use own initiative and confident to do so in the workplace.
Desirable
- Experience of undertaking audits
- Understanding and evidence of adhering to information governance and data protection policies
- Experience with software packages in health care settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
